Derby Restaurant Dallas
🍽️ Restaurants · Dallas
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Reservation ignored resulting in long wait and additional fees for entry.
customers were ignored by staff for thirty minutes
customers waited thirty minutes without service and left
Overpriced food, small portions, and unauthorized large party service charges.
The restaurant was uncomfortably hot and smelled of grease.
The food served was dry and lacked flavor.
Business reply on Google
Devin, thank you for giving us a try, this is not the experience we want anyone to have. We will retrain the staff that if they spot something wrong to bring it back to the kitchen and have them remake it. As for the burger, we pride ourselves on our wagyu burger and sorry we missed the mark on yours. In the future if you have something that is not perfect in our restaurant we want you to tell us so we can fix the problem before you leave. We want you to have a 5 star experience like a lot of our reviews and if its not we REALLY want your feedback. Thank you again for your business and I hope we can earn back your trust on the next visit.
Poor food quality, rushed tour, and inaccurate website information.
Waiter provided poor service and served excessively salty food.
Poor food quality and inattentive service from the wait staff.
Limited menu, unfriendly staff, and unexpected tour fees.
The burger was undercooked, unseasoned, and served on poor quality bread.
Business reply on Google
We hear you load and clear! After this review we made some changes to ensure every Burger comes out perfect! I would like to make you an offer… come try us again and secretly shop us. After your meal reach out to the owner Matt via [email protected] and I will comp your entire meal. If and only if it’s great, all I ask is that you edit this review because I think this is a one time experience on an off day. Deal?
The chicken and club sandwich were tough and poor quality.
Business reply on Google
Sorry to hear about this experience Aminah. Please, please , please let us fix this in the future and let any restaurant know when they make a mistake. We would have taken this off your bill immediately and fixed the dish. Sorry we messed up, hopefully you give us another chance, we always do our best to make your time with us amazing.
VIP lounge access requires a monthly car storage fee.
Restaurant failed to honor reservation and lacked transparency regarding tour…
Inattentive server provided poor service and failed to address drink quality.
Staff failed to take orders after forty minutes of waiting.
Poor communication regarding booking changes and low quality buffet food.
Business reply on Google
We do apologize for your experience on Father's Day weekend. We will work on communicating better on future events. We hope you will come in and give us a chance to make it up to you.
Restaurant failed to communicate limited menu options for reservations.
Business reply on Google
We apologize for your experience on Father's Day and we will work on communicating better on future events. We hope that you will come in and enjoy lunch/dinner on our regular menu.
undercooked meat served at the holiday buffet
Business reply on Google
We apologize for the miscommunication on Father's Day and we will work on communicating better for future events. We hope you will come in again and give us a chance to showcase our regular menu for you.
The restaurant is unreachable by phone and the reservation site fails.
Business reply on Google
We do apologize for not getting to your calls. If you are not able to make a reservation online we may be booked for that day. However, you may also reach out via email to us at [email protected]. We hope you are able to come visit us soon.