Derma Nails Spa
💅 Beauty & Spa · Columbus
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Poor nail quality and rushed service from inattentive staff.
Business reply on Google
We’re sorry to hear about this experience however, we are unable to find any record of this visit in our system. Our salon is built on professionalism, quality, and attentive client care, and we take the accuracy of feedback very seriously. We remain committed to delivering consistent, high-quality service to every client. If this review was posted in error, we welcome you to contact us directly so we can assist. Thanks
Nail technician provided poor service and failed to complete the pedicure.
Business reply on Google
Hi Cheryl O’Dowd, Thank you for sharing your feedback with us. We are truly sorry to hear about your recent pedicure experience. This is not the level of care, professionalism, or quality that Derma Nails Spa is committed to providing, and we sincerely apologize that we fell short. Your comfort and satisfaction matter deeply to us, and we appreciate you bringing this to our attention. We will be addressing this with our team immediately to ensure it does not happen again. The experience you described is absolutely unacceptable and far from our standards. We would love the opportunity to make this right for you. Please feel free to reach out to the owner at the salon directly so we can personally ensure your next visit reflects the high quality service you deserve. Thank you again for your honesty. We value your feedback, and we’re committed to improving every detail of our guest experience.
Staff member was rude and dismissive regarding a nail repair request.
Business reply on Google
Hi Ivy Taylor, Thank you for taking the time to share your feedback and we’d like to offer some clarity from our side. As a salon dedicated to serving and caring for every client, we never take the decision to turn someone away lightly. On Saturday you visited without appointment while our staff were fully booked, assisting clients who had scheduled in advance or had been waiting as earlier walk-ins. While we always strive to accommodate everyone, we politely explained the situation and offered two reasonable options: to wait for an available opening between appointments, or to return a little later. Unfortunately, you chose to decline both. Your expectation was for us to interrupt services already in progress to prioritize your walk-in request. While we understand the frustration of being in a rush, we also believe in honoring the time and experience of every client, whether they booked ahead or arrived before you. We’d also like to be clear that our team communicated calmly and respectfully throughout. Courtesy is a core value in our salon, even during our busiest hours. We’re genuinely glad you found another salon that could assist you on short notice and that they met your need
Excessive wait time and incorrect billing for services rendered.
Business reply on Google
Hi Lindsey Luffy, Thank you for your feedback. We’re glad to hear you were happy with how your nails turned out. We sincerely apologize for the delay during your service. Due to a high volume of clients and the complexity of the cluster services being performed at the time, your nail tech briefly assisted other customers to help keep things moving. We understand this may have impacted your experience, and we appreciate your patience. Regarding the charge, you were not billed for a full manicure rather a polish change, and the total price reflects the chrome finish too that you selected, which is listed on our service menu as an add-on to a regular polish change and was also communicated to you by your nail tech before the work started. We’re always transparent about our pricing and strive to ensure each client understands their total before checkout. We hope you’ll consider giving us another try, and we’d be happy to make your next visit smoother and more personalized.
inconsistent information regarding walk-in availability
Business reply on Google
We sincerely apologize for any confusion regarding our appointment policy. While we do welcome walk-ins, availability can sometimes be limited due to scheduled appointments and/or prior accommodated walk-ins. Our walk-in policy is first come, first served. We truly value your experience and would love the opportunity to make it right. Please feel free to contact us directly, and we will do our best to accommodate you. We appreciate your understanding and hope to welcome you back soon!
Improper tools used during manicure caused damage to customer nails.
Business reply on Google
Dear Cáterin, We sincerely apologize for your experience and appreciate your honest feedback. At Derma Nails Spa, we strive to provide high-quality services, and we regret that we fell short during your visit. Your concerns are important to us, and we’d love the opportunity to make things right. Please reach out to us so we can discuss how to improve your experience. We truly value your input and hope to provide you with the exceptional service you deserve in the future. 💖✨ Derma Nails Spa Team
business charged for unrequested gel service without prior customer consent
Poor quality nail service for an expensive price
Business reply on Google
Hello Emma Rose, Derma Nails Spa is now under a new management. We’re sorry you’ve had such a bad experience a while ago. Please give us a call back or visit the salon at the same location and ask for the new owner, and for a discounted session. We would love to make you happy. Thanks much and hope to see you back.
The business charged excessive prices for basic gel nail services.
Business reply on Google
Hello Janeba Sillah, Derma Nails Spa is now under a new management. We’re sorry you’ve had such a bad experience a while ago. Please give us a call back or visit the salon at the same location and ask for the new owner for a discounted session. We would love to make you happy. Thanks much and hope to see you back.
Long wait times and poor quality nail application.
Business reply on Google
Hello Addie Nguyen, Derma Nails Spa is now under a new management. We’re sorry you’ve had such a bad experience a while ago. Please give us a call back or visit the salon at the same location and ask for the new owner, and for a discounted session. We would love to make you happy. Thanks much and hope to see you back.
Appointment booked for unavailable services and poor facility ventilation
Business reply on Google
Hello Lmm1222 M, Derma Nails Spa is now under a new management. We’re sorry you’ve had such a bad experience a while ago. Please give us a call back or visit the salon at the same location and ask for the new owner, for a discounted session. We would love to make you happy. Thanks much and hope to see you back.
Customer waited over an hour despite having a scheduled appointment.
Business reply on Google
Hello Anya Miller, Derma Nails Spa is now under a new management. We’re sorry you’ve had such a bad experience years ago. Please give us a call back or visit the salon at the same location and ask for the new owner for a discounted session. We would love to make you happy. Thanks much and hope to see you back.
Dip manicure polish fell off within four days of application.
Business reply on Google
Hello Melissa Claver, Derma Nails Spa is now under a new management. We’re sorry you’ve had such a bad experience a while ago. Please give us a call back or visit the salon at the same location and ask for the new owner and for a discounted session. We would love to make you happy. Thanks much and hope to see you back.
The nail technician failed to provide the requested nail shape.
Business reply on Google
Hello Arin Bollinger, Derma Nails Spa is now under a new management. We’re sorry you’ve had such a bad experience years ago. Please give us a call back or visit the salon at the same location and ask for the new owner for a discounted session. We would love to make you happy. Thanks much and hope to see you back.
Gel manicure peeled prematurely and service was incomplete.
Business reply on Google
Hello Kiley Peters, Derma Nails Spa is now under a new management. We’re sorry you’ve had such a bad experience years ago. Please give us a call back or visit the salon at the same location and ask for the new owner, and for a discounted session. We would love to make you happy. Thanks much and hope to see you back.
The business repeatedly refused to provide service to the customer.
Business reply on Google
Hello Taylor Hall, Derma Nails Spa is now under a new management. We’re sorry you’ve had such a bad experience years ago. Please give us a call back or visit the salon at the same location and ask for the new owner for a discounted session. We would love to make you happy. Thanks much and hope to see you back.
Customer was ignored by staff upon arrival at the front desk.
Business reply on Google
Hello Destiny Layton, Derma Nails Spa is now under a new management. We’re sorry you’ve had such a bad experience years ago. Please give us a call back or visit the salon at the same location and ask for the new owner for a discounted session. We would love to make you happy. Thanks much and hope to see you back.
business fails to communicate appointment only policy for walk-in customers
Business reply on Google
Hello Dorresia Keys, Derma Nails Spa is now under a new management. We’re sorry you’ve had such a bad experience years ago. Please give us a call back or visit the salon at the same location and ask for the new owner for a discounted session. We would love to make you happy. Thanks much and hope to see you back.
Improper gel removal technique caused damage to natural nails.
Business reply on Google
Hello Nicole Smith, Derma Nails Spa is now under a new management. We’re sorry you’ve had such a bad experience years ago. Please give us a call back or visit the salon at the same location and ask for the new owner for a discounted session. We would love to make you happy. Thanks much and hope to see you back.
Nails broke and were shaped inconsistently after the service.
Business reply on Google
Hello Ashley Nolan, Derma Nails Spa is now under a new management. We’re sorry you’ve had such a bad experience years ago. Please give us a call back or visit the salon at the same location and ask for the new owner, and for a discounted session. We would love to make you happy. Thanks much and hope to see you back.