Desert Home Theater
🎬 Entertainment · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The technician provided poor recommendations and was argumentative regarding the…
Business reply on Google
For this job we recommended a 65” tv. Your quote from Best Buy also recommended a 65” tv. After deciding to go with us, you agreed to a 65” Samsung tv with a full motion bracket to bring it out in front of the niche. We collected a 70% deposit and agreed that you would pay the remaining 30% after the job was completed. You wanted it mounted in your niche which we did. You didn’t like how the niche looked so you refused to pay for the remaining 30%. You then tried to tell me that because you didn’t like the way your niche looked, you shouldn’t have to pay for the full amount. So you wanted the bracket for free, the labor for free and your 70% deposit didn’t even cover the full price of the tv with tax. After you and your husband repeatedly swore at me and told me “F” you, we refunded your deposit and took the tv and bracket down, packed up and left. In the end, We took zero money from you. The only solution was for you to pay for the service you requested and that we provided. If you don’t pay, we don’t do the job. I am sorry things didn’t work out and we wish you luck.
Technician failed to show up for scheduled installation appointment
Business reply on Google
We are sorry about your bad experience but we believe you have us confused with another company. We do not have any records of your name or anyone with this type of issue. The way you described your interaction is not how we conduct our business. We try our best to get back at anyone within a 24 hour window. We do not call a day before the appointment to confirm you as We text a confirmation right after we book the appointment. The crew that has your job order on the date of the appointment will call you on that date to indicate their eta as we schedule all our customers with a 3-4 hour time frame window. We never give to anyone an specific time frame. Also we do not offer in person walkthrough consultations. All our walkthroughs are virtual and if we need more information then at that time we will schedule an in person walkthrough. Our virtual walkthroughs are 99% effective. I hope that clears any confusion. Thank you.