Devon Self Storage San Antonio, Texas
🧰 Other Services · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Unit was damaged and misrepresented, and management refused a refund.
Business reply on Google
Thank you, Summer for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.
The office manager displayed rude behavior and a poor attitude.
Business reply on Google
We regret that your experience didn’t reflect the high standards we set for ourselves at Devon Self Storage. Your feedback is invaluable, and we’re committed to addressing your concerns to ensure a better experience for all our customers. Please reach out to us at 888-553-3866 or [email protected] so we can assist you further.
Facility refused deposit refund and has malfunctioning security gate access
Business reply on Google
Thank you for taking the time to leave a review. We’re sorry to hear about your concerns and would like the chance to address them directly. Please call us at 888-553-3866 or [email protected] so we can better understand your experience and work towards a solution.
facility has a severe rat infestation and lacks proper pest control
Business reply on Google
We’re truly sorry to hear about your experience and regret that we didn’t meet your expectations. At Devon Self Storage, providing excellent customer service is a top priority, and your feedback helps us identify areas where we can improve. We would appreciate the opportunity to discuss your concerns further and work towards a resolution. Please contact us at 888-553-3866 or [email protected].
Theft and rodent infestation caused damage to stored personal property.
Business reply on Google
Thank you for taking the time to leave a review. We’re sorry to hear about your concerns and would like the chance to address them directly. Please call us at 888-553-3866 or [email protected] so we can better understand your experience and work towards a solution.
Incorrect late fees and unannounced price increases with poor communication.
Business reply on Google
We appreciate your feedback, Shawn. If you would like to discuss your experience further, don't hesitate to reach out to us at (888)553-3866 or [email protected]. We would love the opportunity to resolve any issues.
Business charged unauthorized extra rent fees for three consecutive months.
Business reply on Google
Thank you for bringing this issue to our attention, Humayun. We pride ourselves on maintaining the highest quality standards for our customers, but it seems we didn't measure up. We hope you'll give us an opportunity to discuss this further with you and would appreciate it if you reached out to us at 1-888-553-3866 or [email protected].
facility continues to charge for storage after the unit was vacated
Business reply on Google
Thank you for bringing this issue to our attention, Ty. We pride ourselves on maintaining the highest quality standards for our customers, but it seems we didn't measure up. We hope you'll give us an opportunity to discuss this further with you and would appreciate it if you reached out to us at 1-888-553-3866 or [email protected].
Facility is dirty with security concerns and unresponsive staff.
Business reply on Google
Brenda, thank you for taking the time to share your experience. This is not the standard operating procedure for our business. We're currently making adjustments to ensure issues as this do not happen again. We appreciate your feedback, as it's helping us to improve a better experience for you next time
Management fails to answer phones for payment processing after ownership changes.
Business reply on Google
Ms, thank you for bringing this issue to our attention. We wouldn't be able to improve our service if it weren't for customers like you who provide us with honest feedback. Please know that we'll be looking into it immediately. Please contact our support team if you have further questions at 1-888-553-3866 or [email protected]
Facility has poor road conditions, safety concerns, and unauthorized overnight occupants.
Business reply on Google
Watcher, thank you for bringing this issue to our attention. We wouldn't be able to improve our service if it weren't for customers like you who provide us with honest feedback. Please know that we'll be looking into it immediately. Please contact our support team if you have further questions at 1-888-553-3866 or [email protected]
rat infestation caused damage to stored personal property
Business reply on Google
Hi Kalisarae, we're sorry to hear about your experience. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts. If you have questions about this, we're here to help and can be reached at (210) 625-5366.
Online payment system failed to process before late fees were applied
Business reply on Google
Hello Bridget, we regret to hear you had an issue with our payment system. If we haven't already, we may be able to clear it up. Please contact us 24/7 by phone at 866-865-7695 or at www.lifestorage.com/contact with your space number and contact information so we verify your account with us. Looking forward to hearing from you.
Unprofessional staff, security concerns, and reports of drug odors on premises.
Business reply on Google
Hi De'Ann, thank you for taking the time to review our San Antonio facility. We are disappointed to hear of your less than satisfactory experience. We pride ourselves on our services and the high quality standards. Security cameras and access controlled gates have now been installed. We would like to further connect to learn more about your recent visit. Please send your best contact number to [email protected] and a manager will reach out to you.
The storage unit was broken into and access was restricted.
Business reply on Google
Hi Lacy, thank you for sharing your feedback and bringing this to our attention. We would like to learn more about this situation and further connect you to a manager who can directly address your concerns. Please email [email protected] and we will be in touch. Thank you.
Staff failed to remove unit lock after payment was made.
Business reply on Google
Hi Francisco, thank you for taking the time to review our San Antonio facility. We appreciate your business and would like to learn more about your visit. At your earliest convenience, please email us at [email protected] with more information about your recent experience. We look forward to speaking with you.
Stored items destroyed by rodents and insurance claim remains unresolved
Business reply on Google
Hi Ariel, thank you for taking the time to review our facility. We appreciate your business. Our company values putting customer satisfaction as top priority and we are disappointed to hear of your less than satisfactory experience. Our facility is kept in top shape with consistent pest control visits. Please email your best contact number to [email protected] and our manager will reach out to you to address your concerns. Thank you.
Rodent infestation caused damage to stored clothing items.
Business reply on Google
Hello, thank you for taking the time to review our facility. Our company values putting customer satisfaction as top priority and we are disappointed to hear of your less than satisfactory experience. Our facility is kept in top shape with consistent pest control visits. Please email your best contact number to [email protected] and our manager will reach out to you to address your concerns. Thank you.
unauthorized rate increases and excessive fees with unprofessional staff
Business reply on Google
Hi Joe, thank you for reviewing our facility. Customer service is our top priority, and we are disappointed to hear about your recent experience. We would like to speak with you about your experience and clarify any misunderstanding in regards to the payment process. Please email your best contact number to [email protected] and our manager will reach out to you. Thank you.
Unexpected price increases and restricted access to storage unit
Business reply on Google
Hi Ciera, thank you for taking the time to review our facility. We apologize for any error or miscommunication, and would like to connect you with a manager who can directly assist you. Please send your best contact number to [email protected] and a manager will reach out to you.