DFW Moving Company, LLC
🔧 Home Services · Dallas
Between really bad and never again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
movers damaged personal items and electronics during the move
Movers arrived late, overcharged, and failed to transport a mattress.
Business owner allegedly withheld payment from workers and blocked customer communication.
Business reply on Google
Hello Leon! We represent Dfwmovingco and would like to apologize for your negative experience. However, we would like to clarify that we do not have an employee named Kei or Keiona, and we do not provide the services described in your review. There may have been a confusion with another company. We always strive to provide quality services to our customers, and if you have any questions or concerns, please reach out to us directly so that we can assist you in resolving them. Tel. 9727991518 Thank you for your understanding.
Company charges a mandatory three-hour minimum for short moving jobs.
Business reply on Google
Dear Viktor Stelmakh, We are sorry to hear that you were dissatisfied with our services. We always strive to provide high-quality service and meet the needs of our customers. However, we would like to clarify some of the points you mentioned in your review. We would like to point out that we always inform our customers about the minimum payment time of 3 hours, which is a standard practice in our industry. This is because we need to pay our movers and drivers, as well as cover the costs of transportation and equipment. We always try to inform our customers about this in advance to avoid any misunderstandings. We appreciate your positive feedback about the work of our movers. We take pride in our team and always strive to provide a high level of professionalism and quality work. If you have any additional questions or concerns, please contact us directly and we will do our best to resolve them as soon as possible. Sincerely, DFW Moving Company
Moving company failed to arrive at the scheduled time
Business reply on Google
Good afternoon. Thank you for leaving a review. It is unfortunate that you have negative emotions from interaction with our company. We were ready to help you with all our might. According to initial agreements, we had to come to 2.00 (PM) and fulfill its obligations to you. But since you were delayed indefinitely, we could not idle, keep people in a 100-degree heat and expect an indefinite time. Therefore, we proposed to transfer the time later, to come when you are already on the spot. During the time you were on the way, we could do another job and come to you in the initially agreed period of time from 2.00 to 5.00 (PM) (but then when you are already in place). As a result, you refused to cooperate with us, although we went to meet. In any case, the situation for everyone is unpleasant, we apologize. We will be happy to help under other circumstances.
Movers were rude, slow, and caused property damage to floors and furniture.
Overcharged for hours and personal property was stolen by movers.
The moving company failed to show up for the scheduled appointment.
Movers failed to arrive for appointment and became unresponsive.
Company failed to confirm move or respond to customer inquiries.
Movers overcharged for time and company is unresponsive to complaints.
Company failed to provide a promised refund for moving services.
furniture was damaged and the company is unresponsive to complaints
The moving company failed to show up for the scheduled appointment.
Business reply on Google
Hi Mr. Edwards, DFW Moving Company, LLC DID NOT MOVE YOU. I'm sorry to hear about this experience - honestly, we are. However, you were likely dealing with another company by a similar name. DFW Moving Company, LLC has never been affiliated (hired, contracted, etc.) someone named "Frank," and we do not work with DFW Movers. We are a registered moving company and our USDOT No. is 3042850. I am sorry to hear about this incident and would very much like to communicate with you more about the person you dealt with. Please feel free to reply here or give us a call at (469) 901-4871. If you look throughout the rest of our 'bad' review, this unknown "Frank" is mentioned often and we are working to remedy this confusion.
The moving company failed to show up for the scheduled appointment.
Business reply on Google
Hi Ms. Cruz - I'm very sorry to hear about this no-show move. I am wondering if you might be willing to give us a call at (469) 901-4871? We are very interested in whether you are sure this is DFW Moving Company, LLC that you dealt with. Did you speak with someone named Frank, and do you remember if the company was call "DFW Movers"? I promise to be efficient with your time, and I would be very appreciative for just a few-minute phone call. Take care and we look forward to your phone call.
The moving company failed to show up and blocked the customer.
Business reply on Google
Dear Cali, We are very sorry to hear about your experience. There must be some misunderstanding. We never had you scheduled with us and we afraid that you wrote a comment for the wrong company. Please kindly call us (469) 901-4871
Movers caused extensive damage to antique furniture due to improper packing.
movers failed to arrive at the scheduled time
Movers intentionally worked slowly to increase the total service cost
Moving crew arrived without required tools and exhibited unprofessional behavior.