DHL Express Service Point Charlotte
📦 Shipping & Delivery · 2 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Package was not delivered to the home address as paid for.
Business reply on Google
Hello Osman. We're sorry to hear about your experience and that you had to pick up your shipment. We'd like more information so we can improve. Can you please email the details (your name, address, and tracking number) to [email protected]? Thank you, Melissa
employee used personal contact information without consent after a service dispute
Business reply on Google
Hi Miguel, We’re sorry to hear about your experience and we’d like to report this locally. Please email the details (your name and tracking number) to [email protected]. Thank you, Michelle
Staff member was distracted by phone and rude to customer
Business reply on Google
That's certainly not on par with our high service standards. I would be happy to look into this for you. Please email more details along with, your name, address and tracking number to [email protected]. Thank you, Ken
The business location is unexpectedly closed despite online hours.
Business reply on Google
Hi, Justin. Please email more details along with, your name, address and tracking number to [email protected] to help with that. Thank you, Ken
The delivery service lost a valuable package and provided poor support.
Business reply on Google
Hello, Harerta. I'm sorry to hear about your experience and would appreciate the opportunity to learn more. Please email more details along with, your name, address and tracking number to [email protected]. Thank you, Ken
Staff refused to release package due to ID name discrepancy
Business reply on Google
Hi Danielle, We’re sorry to hear about your experience and we’d like to look into this for you right away. Can you please email the details (your name, address, and tracking number) to [email protected]? Thank you, Michelle
The business failed to open during posted operating hours.
Business reply on Google
Hi Patrick, We’re sorry to hear you didn’t have a positive experience and we’d appreciate the chance to assist you. Can you please email the details (your name, address, and tracking number) to [email protected]? Thank you, Michelle
The business failed to open during posted operating hours.
Business reply on Google
I am very sorry to hear this, Ben. We have reported to local management to resolve.
Customer waited nearly an hour for staff to return from break.
Business reply on Google
Hi Brittany. Please accept our sincere apologies for the inconvenience caused. I can assure you that we will thoroughly review this matter internally and take appropriate action to prevent these types of situations in the future. Thank you, Melissa
Business was closed during posted operating hours
Staff member was rude and refused to honor a valid coupon.
Business reply on Google
Apologies for the negative experience we would like to talk to you please call us at 480-498-9092 we hope to hear back from you. thank you