DHL Express Service Point North Philadelphia
📦 Shipping & Delivery · Philadelphia
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
customer reports consistent failure to receive packages
Business reply on Google
Hi, Jr Chelita. We are concerned to hear about your experience and would like the opportunity to help. Please email more details along with, your name, address and tracking number to [email protected]. Thank you, Ken
Staff failed to inform customer about shipping restrictions for chocolate to Mexico.
Business reply on Google
I'm sorry to hear this, Brooke. You may also find more on shipping here https://mydhl.express.dhl/index/en.html or you can see here https://youtu.be/Pmd7q7SkFro?si=FOhvAdQ7Lwhg5GI3
Package was delivered to the wrong address and remains missing.
Business reply on Google
We're sorry to hear what has happened, Julian. Please email more details along with, your name, address and tracking number to [email protected] for help. Thank you, Ken
Unjustified tariff fees and failure to return package to vendor
Business reply on Google
HI Justin, We’re sorry to hear you didn’t have a positive experience and we’d appreciate the chance to assist you. Can you please email the details (your name, address, and tracking number) to [email protected]? Thank you, Michelle
Driver failed to deliver package despite customer being present
Business reply on Google
Hello Clayton, We’re sorry to hear about your experience and we’d like to look into this for you right away. Can you please email the details (your name, address, and tracking number) to [email protected]? Thanks, Mayra.
The location failed to process a reimbursement for a lost shipment.
Business reply on Google
Hi Mark, Thank you for taking the time to leave us a review! Hope to see you again soon. Thanks, Michelle