DHL Express Service Point San Jose / Milpitas / Santa Clara
📦 Shipping & Delivery · San Jose
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
customer service representative had poor communication skills
Business reply on Google
I'm sorry to hear about your experience, William. I would like to look into this for you. Please email more details along with, your name, address and tracking number to [email protected]. Thank you, Ken
express delivery delayed and package stuck at airport
Business reply on Google
Hi GC. We’re sorry to hear about your experience and we’d like to look into this for you right away. Can you please email the details (your name, address, and tracking number) to [email protected]? Thank you, Melissa
The business closes randomly during posted operating hours.
Business reply on Google
Hi Eliza, We regret the issue and want to ensure it’s addressed. Kindly share your details (your name, address, and tracking number) to [email protected]. Thank you, Michelle
Repeated delivery delays and failure to deliver during business hours.
Business reply on Google
Hi, Matthew. I apologize for the inconvenience. Our drivers strive to deliver by 5p to businesses and much later to residential areas. It can be as late as 9p. You can always manage your shipment and/or provide instructions here https://ondemand.dhl.com/
The delivery was delayed multiple times and staff provided inaccurate information.
Business reply on Google
I'm sorry to hear you didn't have a positive experience. I would appreciate the chance to assist you. Please email more details along with, your name, address and tracking number to [email protected]. Thank you, Ken
Shipment failed customs clearance and was returned after significant delays.
Business reply on Google
Hello Monika, I am very sorry to hear what has happened and would appreciate the opportunity to assist you. Please email the details along with, your name, address and tracking number to [email protected]. Thank you, Ken
Multiple failed delivery attempts despite customer being home.
Business reply on Google
Hi Sean. I apologize for the inconvenience and would like to look into this further for you. Please email more details along with, your name, address and tracking number to [email protected]. Thank you, Ken
Inaccurate delivery time estimates and unprofessional staff behavior.
Business reply on Google
That's not what we like to hear, Vasyl. Please email us at [email protected] so we can help you today.
Business was closed during posted operating hours.
Business reply on Google
We’re sorry to hear about your experience and will report this to the local management team. Thank you, Michelle
Staff refused package due to incorrect label requirements.
Business reply on Google
Hi Alex. We are sorry to hear this and apologize for the inconvenience caused. Please email all the details along with, your name, address and tracking number to [email protected] to review. Thank you, Ken
Package delivery failed multiple times despite recipient being available
Business reply on Google
Hello Wei, We deeply apologize for any inconveniences this may have caused. We are very sorry to hear about your negative experience. We did want to let you know that this location is not responsible for delivering packages. The location on Lundy is a retail store where customers are able to drop off or send out shipments. If you have a moment, please contact us at [email protected] so we can try to make it right for you.
Package experienced significant delivery delays due to incorrect routing.
Business reply on Google
Hi Chong, We are very sorry to hear about your negative experience. If you have a moment, please contact us at [email protected] so we can try to make it right for you.
Package was not delivered and shipping fees were not refunded
Business reply on Google
Hi Victor, We are very sorry to hear about your negative experience. If you have a moment, please contact us at [email protected] so we can try to make it right for you.
Courier failed to deliver package despite customer being home.
Package was not delivered after payment of shipping fees
Business reply on Google
Hi Tony, Thank you so much for your review. We hope to see you again soon!
Staff mislabeled package contents causing a five day shipping delay
Business reply on Google
Hi Lee, We are very sorry to hear about your negative experience. If you have a moment please contact us at [email protected] so we can try to make it right for you.
Incorrect VAT information led to excessive tax charges.
Package delivery was delayed beyond the promised timeframe
Business reply on Google
Hi Nicolas, We are very sorry that you had a negative experience with our service. If you have time please call us at 888-262-4462 and ask for a manager so we can make it right for you.
Incorrect declared value caused customs issues and delivery delays
Business reply on Google
Hi Yulia, We are very sorry to hear you had a poor experience. If you have time please contact us at 888-262-4462 and ask for a manager so we can make it right for you.