Dia's Market
🛒 Retail & Products · Austin
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Employee harassed and made customer feel unsafe while shopping.
Staff member is harassing customers at the business
Business reply on Google
Sorry you had such a bad interaction! It has been and will be dealt with. Thanks for your insight.
Staff handle food without gloves or hand washing
Unexpected and unlisted upcharge for gluten-free bread on sandwiches.
Business reply on Google
Sorry we did not display, that will change....but the cost on gluten free breads has always been an expensive endeavor for a small business like us. All gluten free customers have never complained about this surcharge (past 3 years)because they understand the increased cost to process and purchase these products. Please keep in mind Ticketmaster, is an empire and Dias is a small corner store. We do what me can to make everything clear and conscience.
Staff member aggressively confronted a customer regarding a tip.
Business failed to provide items included in the advertised order price.
Business reply on Google
Sorry your experience and food was not spectacular. We strive everyday to do way than your review has implied. Please let us know how we can improve this experience? Dias Staff
Store closed before the posted operating hours
Business reply on Google
Sorry about , this is the first day transferring to new. See ya next time before 8pm.
Store closed early without updating public business hours
Business reply on Google
Hi K, we are planning to officially change them starting on July 22! But until then we will keep our usual hours, let me know if you have any questions.
Employee handled food immediately after smoking outside the store.
Business reply on Google
Hi guest! Sorry you did not find what you wanted. Unfortunately for us, some search engine puts us in an Italian import store category, which we are not wanting or trying to be. We will work on changing this continued issue. Happy Holidays!
No staff available at the checkout counter to process payment.
Business reply on Google
Sorry to hear your experience went so poorly. We are here to serve and will make it up to you at a future visit! Thanks for the feedback .
employee failed to follow hygiene practices while preparing food
Business reply on Google
Sorry you had a bad experience. Let us know what happened?!!
rude staff member and strong chemical cleaning odors in store
Business reply on Google
Good Morning H, Sorry you had such an unpleasant experience in our store. We try everyday to please and satisfy our customers. Yes we do mop and clean the entire store every night. Maintaining a clean and organized store is one of our top priorities. In addition customer service is too, so I apologize it was not what you expected. If there is any other things we can do to improve the experience please let us know. Thank you!
High prices and limited selection of grab and go food items.
The store's grocery items are overpriced compared to other retailers.
Business reply on Google
We’re really sorry about your not-so-great experience at Dia’s Market! We love to promote bicycle education and advocacy in Austin so we’ve been paying to be a member of Bike Austin and we participated as a pit stop on B2WD for the last 2 years since we’ve been open. This year we gave away free cold brew coffee as you noted, as well as Clif bars and samples of our housemade granola. We would love to get other neighboring businesses involved with Bike Austin as well so that there are more pit stop options next year but that’s not really in our control. We’re also very sorry that you’re not happy with our prices and selection - we’re a family-owned business with a different cost structure than HEB but many different and unique products as well as a deli with made-to-order breakfast and lunch sandwiches and happy hours and other events. But we’re always seeking constructive feedback that will help us please our customers and improve as a business, so if you have any specific suggestions for products, please contact us at [email protected]. Thank you and have a great day!
Business violates local noise ordinances with loud late-night outdoor events.
Business reply on Google
Oh no, we're really sorry about your negative experiences at Dia's Market! We are a family-owned business and we're just trying our best to provide great products and service to our customers. But we really appreciate helpful feedback such as this. We are constantly evaluating our product selection and prices (while trying to stay in business of course!) and would welcome any specific suggestions you have on that. Our weekly pint night on Thursdays includes DJ music on the patio until 9pm at the latest and we haven't heard complaints from other neighbors, but we'll try to keep it down in the future. And the movie nights are a rare new event that we're testing out (we've had 3 in the last year). Unfortunately, with sunset around 8:30pm lately, our recent movie ended right at 10:30pm and then we wrapped it up and everyone went home almost immediately. We understand that 10:30 is pretty late and we sincerely apologize for any inconvenience to you and your family. We have 3 young children too so we completely understand. If you're willing to try us again, please send an email to [email protected] and we'll be sure to get you a gift card!
exposed metal pipe in parking lot poses tire puncture risk
Business reply on Google
Hi J.M., Thank you for stopping at Dia's! We truly appropriate your comment and concerns. The parking lot has be a project we and our landlord have discussed for over a year. It is currently be address and the plan is to have it repaved very soon. I don't want to put a date on it but hopefully by the end of February. Thanks again! David