Diamond Nail & Spa
💅 Beauty & Spa · San Jose
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
The salon reuses unsterilized nail tools between different customers.
Gel nails broke within a few days of application.
Business reply on Google
Dear Elizabeth, We are very sorry to hear about your experience with your recent Gel Manicure service. While we are glad you enjoyed the service and the atmosphere of our salon, we sincerely apologize that the quality did not meet your expectations of our usual standards. We would like to ensure you are satisfied with your service. Please contact the salon to schedule a repair with Ivy, our salon manager. Please note that Ivy is available every day except Saturday. As a reminder, we offer a two-week warranty on services including Gel Manicures and Gel Extensions. You may call us or stop by the salon at your convenience to arrange the repair Best regards, Diamond Nail Spa
Customer waited forty minutes despite having a scheduled appointment.
Technician caused bleeding and provided poor quality nail care.
Customer overcharged and received poor quality nail service
Technicians caused physical injury and bleeding during pedicure services.
Nails did not last two days after service
Business reply on Google
Hi Babolole, What services do you have at our salon? If you had Gel Manicures than our warranty policy is 2 weeks. So, please call and ask for Ivy. She will fit your nails for no-charge.
The technician failed to shape the toenails evenly.
Online booking system failed to record the scheduled appointment.
Technician caused physical injury to nail and performed poor cuticle care.
Long wait times and poor quality of nail services provided.
Technician caused painful injuries to feet during a pedicure service.
Customer was overcharged for a nail design they disliked.
Poor service quality and physical injury to a child during removal
inconsistent quality of manicure massages provided by the staff
Nails were misshapen and did not match the requested design.
limited color selection and excessive talking by staff
Customer developed a toe infection following a nail salon service.
The salon staff cannot perform glitter nail art services.
Gel manicure chipped quickly and pricing was inconsistent with phone quote.