Diligent Delivery Systems
📦 Shipping & Delivery · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff were rude and unhelpful regarding delivery availability.
Customer service representative is consistently disrespectful and unhelpful to clients.
Driver failed to deliver shipment and is unreachable by phone.
Packages are consistently delivered late causing business operational delays.
Business reply on Google
Jakob, we appreciate your direct feedback and regret that your experience with us was less than a 10! However, if you could share the name of your company and perhaps your contact with Diligent, it will allow us to tighten our belt operationally and make it right for you . . . Thanks so much!!
Lack of coordination between locations caused a missed delivery appointment.
Business reply on Google
We apologize for your experience with us. If you would like to further communicate your concern, please call us at 888.374.3354
driver is rude and returned parts are frequently lost
Business reply on Google
Joe - If you have a concern with a delivery driver please call our IC Department at 888.374.3354 and request to speak with a manager.
Staff are rude and the facility is a health hazard.
Business reply on Google
Sharell - Sorry that you had a bad experience. If you need assistance please submit a web form here ( https://diligentusa.com/contact-us ) and we will do our best to further assist you.
delivery failed after poor communication and multiple missed appointments
Business reply on Google
We apologize for your experience with us. Feel free to call us so we know how we could help. (888) 374-3354