Discount Tire
🚗 Auto & Repair · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff provided conflicting information regarding tire repair and warranty coverage.
Business reply on Google
Hello Shayne, Thank you for taking the time to share your recent experience with us. I am sorry to hear about the issues you described here. We have missed the mark on multiple levels, and for that I apologize. I understand your frustration and would like the opportunity to look into this further. This way we can ensure your concerns are directly addressed. If you could provide some additional details using the contact us form linked below, I can get started I value the opportunity to earn back your trust and hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00001Bw61OYAR -Kyle- Customer Care
technicians performed unauthorized work and caused vehicle alignment issues
Business reply on Google
Hello Jordan, I am very sorry to hear about the experience you described here. I would be grateful for the opportunity to look into this further for you. If you could provide me with some additional details by following the link below, I will get started right away. I appreciate the opportunity to assist you. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH000011IWDFYA4 Chandler D, Customer Care
excessive wait time and poor quality work due to rushing
Business reply on Google
Hello Vlado, Thank you for taking the time to leave us a review. I sincerely apologize for the inconvenience caused by the extended wait time during your recent visit. This is not the way your experience should have gone. I’d be grateful for the opportunity to share this information with our store management team. I’d appreciate it if you could follow the link below and share some additional details with me. Thank you for giving me the opportunity to follow up with you. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000waca1YAA Joe Customer Care
repeated tire balancing failures and poor management communication
Business reply on Google
Hello Bohdan, Thank you for taking the time to leave us a review. I'm truly sorry that we did not meet our standard of service the first time and that you had to make multiple visits to correct the problem. This is not the way your experience should have gone, and for that I sincerely apologize. I’d be grateful for the opportunity to look into this further. Would you please follow this link and provide me with some additional information? Thank you for giving me the opportunity to follow up with you. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000s1cP7YAI -Kyle- Customer Care
Incorrect wiper blades installed causing damage to the vehicle window
Business reply on Google
Hello Alex, Thank you for taking the time to share your recent experience with us. I sincerely apologize for the disappointing experience. Customer feedback is crucial to ensuring exceptional visits every time and we'd like to learn more about your recent service with us. If you would like to provide additional details, please complete the contact us form linked below, and we'll follow up with you. We value your business and hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000j3d7yYAA -Lynn Customer Care
excessive wait time due to poor communication regarding queue status
Business reply on Google
Hello, Thank you for taking the time to leave us a review. I sincerely apologize for the inconvenience caused by the extended wait time during your recent visit. This is not the way your experience should have gone. I’d be grateful for the opportunity to share this information with our store management team. I’d appreciate it if you could follow the link below and share some additional details with me. Thank you for giving me the opportunity to follow up with you. Jordan Customer Care https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000pYkBAYA0
customer waited twenty minutes for tire air service without assistance
Business reply on Google
Hello Cody, Thank you for taking the time to leave us a review. I sincerely apologize for the inconvenience caused by the extended wait time during your recent visit. This is not the way your experience should have gone. I’d be grateful for the opportunity to share this information with our store management team. I’d appreciate it if you could follow the link below and share some additional details with me. Thank you for giving me the opportunity to follow up with you. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000nTNDBYA4 Gerry Customer Care
Staff provided inconsistent information and exhibited condescending behavior toward the…
Business reply on Google
Hello Julie, Thank you for taking the time to provide feedback. I sincerely apologize that your interactions with us have not met the level of service we strive to provide. To better understand your experience and address your concerns, I would appreciate it if you could share further details by completing the form linked below. I am committed to resolving this issue and earning back your business. I hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000muRbZYAU Chandler D, Customer Care
Staff refused tire rotation service after customer declined purchasing new tires.
Business reply on Google
Hello, Thank you for taking the time to leave us a review. We greatly appreciate your loyalty and business with us over the years. I am sorry to hear about the experience you describe here and would value the opportunity to look into this further to address your concerns. If you could provide some additional details using the link below, I can get a case started for you and follow-up. I hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000ltLdRYAU Gerry Customer Care
Business attempted to upsell unnecessary tire replacement instead of simple repair.
Business reply on Google
Hello Cam, Thank you for taking the time to share your recent experience with us. I sincerely apologize for the disappointing experience. Customer feedback is crucial to ensuring exceptional visits every time and we'd like to learn more about your recent service with us. If you would like to provide additional details, please complete the contact us form linked below, and we'll follow up with you. We value your business and hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000lbTHyYAM -Lynn Customer Care
Staff damaged tire and refused to install spare to force purchase
Business reply on Google
Hello Erik, Thank you for taking the time to share your experience. We appreciate you bringing this to our attention. We'd like to learn more about your recent service with us. If you would like to provide additional details, please complete the contact us form linked below, and we'll follow up with you. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000igoP3YAI Jason Customer Care
Staff mishandled and dirtied the customer's original rims during service.
Business reply on Google
Hello Grange, Thank you for taking the time to share your recent experience with us. I am sorry to hear about the issues you described here. We have missed the mark on multiple levels, and for that I apologize. I understand your frustration and would like the opportunity to look into this further. This way we can ensure your concerns are directly addressed. If you could provide some additional details using the contact us form linked below, I can get started I value the opportunity to earn back your trust and hope to hear from you soon. -Lynn- Customer Care https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500Kf00000fwPylIAE
staff failed to provide promised updates on tire availability
Business reply on Google
We appreciate you taking the time to write and share your experience, CJ. I sincerely apologize that your interactions with us have not met the level of service we strive to provide. We'd like the opportunity to make this right. To better understand your experience and address your concerns, I would appreciate it if you could share further details by completing the form linked below. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500Kf00000fMe7xIAC We value your business and hope to hear from you soon. -Chandler- Customer Care
Long wait times and poor communication regarding tire replacement service.
Business reply on Google
Hello Kevin, Thank you for taking the time to leave us a review. I sincerely apologize for the inconvenience caused by the extended wait time during your recent visit. This is not the way your experience should have gone. I’d be grateful for the opportunity to share this information with our store management team. I’d appreciate it if you could follow the link below and share some additional details with me. Thank you for giving me the opportunity to follow up with you. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500Kf00000cvuCGIAY Gerry Customer Care
customer ignored by staff while waiting for tire air check
Business reply on Google
Thank you for taking the time to leave us a review. I sincerely apologize for the inconvenience caused by the extended wait time during your recent visit. This is not the way your experience should have gone. I’d be grateful for the opportunity to share this information with our store management team. I’d appreciate it if you could follow the link below and share some additional details with me. Thank you for giving me the opportunity to follow up with you. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500Kf00000cBgWwIAK ~Stephen~ Customer Care
Store refused to mount custom tires due to non-standard vehicle specifications.
Business reply on Google
I am sorry to hear about how your recent visit went at our Jacksonville location. This is not the type of service experience we aim to provide. I know how frustrating it can be to get all the way down to the store and then run into some concerns with the mounting process. I would like the chance to look into this further, and see what we can do to create a better visit for you moving forward. If you could provide some additional details to the following link, I can get started: https://bit.ly/ATDTR2C I appreciate the opportunity to review this with you, and hope to hear from you soon. -Kyle- Customer Care
Long wait time and poor staff communication regarding scheduled appointment
Business reply on Google
Hello Montreal, we appreciate you leaving a review of our Jacksonville location. I am sorry for the experience you had during your appointment. I would like to look into this further with our store management team. Should you have any additional comments/concerns, and you are okay with sharing your contact information, please use our link below. Thank you for bringing this to our attention and we hope to hear from you soon. https://bit.ly/ATDTR2C
The business charges excessive prices for tires and services.
Business reply on Google
We sincerely apologize for your experience and for any inconvenience this may have caused. Your feedback is very important to us, so thank you so much for bringing this to our attention. Our goal is to offer the lowest delivered price with more choices. If you find a lower advertised price, please let us know, and we will meet or beat it! We would like an opportunity to look into this for you. If you would like follow up on this, please contact us at your convenience at https://bit.ly/ATDTR2C We hope to hear from you soon
Staff forced unnecessary tire purchases on stranded customers.
Staff refused to honor tire repair warranty policy