Diva Nail Spa & Wax Center
💅 Beauty & Spa · San Jose
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Staff were rude and refused service despite customer willingness to wait.
Business reply on Google
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with our services. We pride ourselves and the high-quality standards we maintain and would like to make things right. Please give us a call back and we can discuss how can we fix it. I appreciate your sympathy. Thank you.
staff refused service without offering an appointment or alternative time
Business reply on Google
As a manager of the store, I am so embarrassed and sorry reading your feedback. Thank you very much for your sincere opinions. I want to write a better story. Please come back or call our store number and mention about this message so that we can fix it for you. Hope to see you soon.
Technician caused physical injury while improperly removing acrylic nails.
Gel manicure design failed and chipped within two days.
poor nail shaping and polish application that did not last
The business fails to enforce its own cell phone policy.
Staff ignored customer despite having a scheduled appointment
Staff were rude and services did not match the menu description.
Staff requested the customer's husband move to the waiting area.
Customer contracted a fungal infection following a pedicure at the salon.
Staff members are frequently rude and impatient with customers
Staff member caused a physical injury to the customer's toe.