Diwan Restaurant
🍽️ Restaurants · Austin
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
excessive wait times and poor service at the restaurant
Business reply on Google
Thank you for your feedback. We sincerely apologize for any inconvenience you may have experienced. Our food takes approximately 30 minutes to prepare, and we can handle busy periods efficiently. However, I personally take about 35 minutes to get ready and ensure that we deliver high-quality, standard food to everyone. We prioritize providing excellent customer service and will strive to improve our service. We hope to see you again soon.
The food was overly salty and the service was inattentive.
Business reply on Google
Thank you for your feedback. We appreciate it and sincerely apologize for the service not meeting your expectations. We consistently strive to provide the best customer service and high-quality food. We assure you that we will address this issue and prevent it from happening again. Thank you once more.
Staff accused customers of not paying for their meal.
Business reply on Google
Thank you for sharing your feedback. We are truly glad you enjoyed the food and overall experience at Diwan Restaurant. We sincerely apologize that the interaction at the end of your visit made you feel uncomfortable or embarrassed. I want to clarify that the number you mentioned was just confirmed for payment due to an internet issue. The communication problem was not related to your race, appearance, or any other personal characteristics, and we regret that things came to that point. We serve and welcome guests from all backgrounds and treat everyone with dignity and respect, which is extremely important to us. We are addressing this matter with our staff to ensure that this does not happen again. Thank you again for visiting and bringing this to our attention. We hope you will give us another opportunity to provide you with a positive experience. We apologize for any inconvenience that may have occurred.
The food quality was poor and the meal was overpriced.
Business reply on Google
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. We always take any feedback seriously and will try to work on the areas that need improvement. Respectfully,
served spoiled food and failed to provide ordered items
restaurant refused service to customers after a long wait
Business reply on Google
Thank you for taking the time to share your feedback. We sincerely regret to hear that your experience did not meet your expectations. We would like to clarify that our team is committed to providing excellent service to all our guests. We make every effort to seat and serve customers as efficiently as possible, even during busy times. Occasionally, there may be short waits while tables are cleaned and prepared for the next guest. Today, we had a large group reservation that occupied almost half of the restaurant, which is why we had limited seating. We take customer service very seriously and never intentionally ignore anyone.
reservation not honored and requested menu item unavailable
Business reply on Google
Thank you for your feedback. We sincerely apologize for the inconvenience caused during peak hours. We often get stuck with certain items, especially during the evening, because of the diverse dietary needs of our customers. Where was Tri supposed to deliver? We strive for the best customer service and high-quality food. We invite you to experience our restaurant again. Thank you.
Slow service, poor food quality, and overpriced menu items.
Business reply on Google
Hi Sabiha, we sincerely apologize for the incident and regret to inform you that we will be working on areas that require improvement. However, I believe everyone is satisfied with the portion size. It’s any 3 skewer Kabab or a mix, and the price is quite reasonable. I’ve noticed that many of our customers enjoy the food. We would like to invite you back for another visit so that you can try it again. Thank you!
poor customer service and inedible food quality
Business reply on Google
Thank you for your feedback. We regret to hear that you had a negative experience. Could you please provide us with the date and table number where you were seated so that I can review the CCTV footage to enhance our service in the future? However, smoothies are ordered by the customer, and we offer a wide variety of beverages in addition to our food. We cook our food to high-quality standards to ensure that everyone enjoys it. If you didn’t like the food and you mentioned you didn’t touched how you know it’s awful? Respectfully,
Poor service, disrespectful staff, overpriced menu, and cold food.
Business reply on Google
Thank you for your feedback. I’m truly sorry to hear that you had a bad experience. We always hire professional servers and ensure that they deliver high-quality service and food. If you give me some time, I can review the CCTV footage to identify areas for improvement. Thank you!
Slow and inattentive service during busy weekend hours
Business reply on Google
We sorry to hear you had bad experience. We had a shortage of server today. That’s why we experience little wait time. We apologize for the delay and we try to improve all those and thank you for your feedback. That’s mean a lot for us.
Poor service, cold food, dirty environment, and rude staff.
Business reply on Google
We sincerely regret to hear that your experience fell short of your expectations. We genuinely value your feedback and are committed to making any necessary improvements.
Poor food quality, cleanliness issues, and lack of table service.
Business reply on Google
I appreciate you taking the time to share your feedback. Sorry to hear you had bad experience. That didn’t meet your expectation we did comment about full service seriously and continuously work to improve all of those area with our dishes using Iraqi recipe, which is completely different from different cuisine but we understand each one has different tastes we also strive to provide attentive service to every guest and we apologize if we fell short during your visit. Thank you, Diwan Restaurant
Unsanitary food preparation practices and poor customer service standards.
Business reply on Google
I would like to address a concern regarding your last visits to our restaurant. We have observed instances where Interactions with our staff have not meet our standards of respect we expect for all members of our team. this type of behavior is not acceptable. as our employees deserve. And you been ask nicely to respect the place and employees if you have any concerns you can addressed to the manger or owner.also I can attach screenshots for anyone to see at the time you came everybody in kitchen the warning cloves. We may consider limiting or refusing the service.
Poor service timing, small portion sizes, and lack of value.
Business reply on Google
I’m sorry to hear about your negative experience. However, I can assure you that our portions are generous. As you can see from the reviews, everyone mentions that our portions are large, and the skewers are big enough to be over 6 inches long. The prices are also very reasonable. For example, you can get one square kebab from Food Truck for just $12. We also offer a special deal where you can get three square kebabs with rice bread soup for free for $25.
The Qouzi meat served was dry and lacked proper texture.
Business reply on Google
Thank you for your feedback. We make our qouzi in high-quality standards and have never received any negative feedback. All our customers love it, and I can assure you that we never serve any dry qouzi because we cook it for five hours.