DN Van Lines
🔧 Home Services · Jacksonville
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The company lost customer boxes and delayed delivery after charging high fees.
Business reply on Google
Hey Liv, I am not able to find the name Garloff in any of our systems. If you are a real DN Van Lines customer, please reach out to us at 800-516-6837 so we can try to assist you. But if you are not our customer, please remove this review as it is misleading and harmful to our business.
The company increased prices after loading belongings onto the truck.
Business reply on Google
Hey Paula, I am not able to find your name in our systems. We did move a military customer named Edwards last week, but we don't discuss pricing with service members, so that couldn't be you. Are you sure you moved with DN Van Lines? If so, can you call us (ask for Aren) and provide the name that was used, so we can look into what happened? Or if you didn't move with us, kindly remove the review?
Four items arrived damaged and management refused to provide a refund.
Business reply on Google
Hi Dina, we see you posted this review on our MA page, which is the location that moved you. You have now posted the review also for our Florida and Virginia locations, which are separate business entities that were not involved with your move. You also had you Fiancé, who we did not move post those same reviews. It's unfortunate that your experience was vastly different than the majority of our customers and your two own prior experiences. We attempted to resolve your complaints amicably by accepting your claim late, as you reported you had fallen ill with flu for over 3 weeks. It's a shame that you have made it your goal to ruin the reputation of a hard working small business. We wish you well in your future ventures.
Delayed delivery, damaged items, and missing personal documents.
Business reply on Google
MV Media, per their website, is a company that "specializes in Google & Facebook Social Media Management." We have never moved a customer under that name. We have asked repeatedly if you are a real customer to give us a call at 800-516-6837. Instead, we just get more fake negative reviews from other fake accounts. These types of fake reviews are harmful to hardworking small businesses. Shame on you, and the others perpetrating fake reviews over the last few days.
Multiple pieces of furniture and fragile items arrived damaged during move.
Business reply on Google
Jessica, I'm truly sorry to hear about the condition of these furniture items and fragile boxes upon delivery. It's understandable how frustrating this experience must be for you. We appreciate your feedback and will address this issue with our team to ensure better handling in the future. If you need further assistance or wish to discuss this matter, please feel free to give us a call.
Movers caused significant damage to furniture during the relocation process.
Business reply on Google
Thank you for your feedback, Bonnie, and I'm sorry to hear your experience didn't match your expectations. I confirmed the crew that showed up are DN Van Lines employees. And we wrap large furniture with quilted moving pads, so I am surprised to hear there was any damage. If you have time, I would like to hear more details about your experience to determine if there are opportunities for us to improve our service.
Company lost a box and failed to ship it as promised.
Staff was unprofessional and refused to perform a scheduled inventory walkthrough.
Business reply on Google
Christina, first off thank you for your service.. we are actually a DOD-approved transportation provider so we are very familiar with the challenges associated with military moving. As we were taking your inventory over the phone, it kept going up (from 1800 cf to 2100 cf to 2300 cf) and Mike was concerned even this didn't fully represent what you had as you were not giving concrete answers to all of his probing questions. Mike did not give a hyper inflated guesstimate; he gave a precise estimate based on the inventory we were able to log, and you said this was 3x the ballpark estimates you had received from other companies (who hadn't logged your inventory or done an onsite survey). When he said we would take you off our list, wished you well on your move, and that he was cancelling the onsite survey, you told him to "just send your ****ing guy!" and hung up. Mike has been here since April, and, based on what I've seen, argumentative and unprofessional are the least accurate descriptions of who he is as a person or how he conducts himself on the phone. In fact, we have 2 reviews within the last 3 weeks that specifically call out what a great job he's doing. Once again, I genuinely
movers were unprofessional, poorly prepared, and caused damage to personal items
Business reply on Google
Hi Chad, we appoligize that you didn't have a good experience with our services. I looked you up and saw that we serviced your military PCS move from Crestview Fl to Boalsburg PA in mid July. I looked through your destination documents and could not find that any items were noted as missing upon delivery. If you can provide us information on the lost items you mentioned, we'll run a trace and try to locate those items for you. If you have the time, I would also like to speak with you to better understand the shortcomings of our services and how we could do better.
movers allegedly stole a speaker during the relocation process
Business reply on Google
We don't have record of moving someone under the name of Mrs. TnM. If you provide the name under which the reservation was made, we can research this matter further.
Movers stole property and damaged items during a military relocation.
company failed to provide requested photos and status updates for shipment
Movers damaged furniture and failed to return missing cabinet doors.
Business reply on Google
Hi Sylvia. Thank you for the follow up. Please verify that you moved with our company. We do not have an account or have ever rented a rental truck from Budget. We have an account for lease trucks with Penske. This leads me to believe that perhaps this reviews is for the wrong company.
movers damaged personal property and refused to provide promised compensation
Business reply on Google
Hey Bryce. We are a moving company based in MA. We don't have you in our customer database and can't find a record of moving you. Could you please provide additional information to see if you have the right company.
Improper packing caused chemical damage and loss of personal property.
Business reply on Google
Sorry to hear that Marcelo. We will make sure to relay this the Branch Manager and crew.
unexpected extra fees for Sunday moves and debit card payments