Domain Nails & Spa

Business reply on Google

We’re sorry your nails didn’t turn out as expected. We wish you had let our manager know before leaving so we could have fixed the issues right away. Please come back and ask for our manager. We’d appreciate the opportunity to look at your nails and make things right. Customer satisfaction is very important to us, and we’d love the chance to improve your experience.

Business reply on Google

Thank you for bringing this to our attention. We’re sorry to hear about your girlfriend’s experience and that the nails did not last as expected. That’s certainly not the outcome we want for our guests.

Business reply on Google

Thank you for sharing your experience with us. After reading your review, we discussed the situation with the nail techs and staff who were working that day, and they provided a different perspective on what happened. That said, no matter what the exact details were, we sincerely apologize if there was any miscommunication or if we didn’t meet your expectations during your visit. We understand how frustrating it can be to feel rushed or not fully heard, especially at the end of the day. We never want any customer to feel like an inconvenience or to leave with a negative impression of our salon. Your feedback is valuable, and we will use it to reinforce clearer communication and better customer service across our team.

Business reply on Google

Thank you for your feedback. We’re sorry to hear about your experience and would like to address your concerns. Can you please confirm that this was at Domain Nails & Spa? We rarely have customers who request regular polish, and $90 for a refill with regular polish doesn’t align with our pricing unless additional services, such as designs or a pedicure, were included. If this was indeed us, we’d appreciate it if you could provide more details about your visit by emailing us at [email protected]. We’d love the chance to understand what happened and make things right. Thank you!

Business reply on Google

Thank you for bringing this to our attention. We’re very sorry to hear about your recent experience and appreciate you taking the time to share these details. We’ve discussed your feedback with our nail technicians to ensure they are consistently delivering the level of service and quality our customers expect and deserve.

Business reply on Google

We’re very sorry to hear about your experience and appreciate you bringing this to our attention. Professionalism and comfort are top priorities for every guest, and we regret that your visit didn’t reflect that. We’ll be addressing this with our team immediately to ensure it doesn’t happen again.

Business reply on Google

Thank you for taking the time to share your experience. We’re truly sorry for the frustration and confusion surrounding your visit—especially regarding pricing and the checkout process. We understand how upsetting it can be to feel surprised by charges and to have to wait for a refund, and that is not the experience we want for our guests. Pedicure gel polish and certain nail services do carry additional charges, but we recognize that these should always be clearly communicated and agreed upon before services begin. We also apologize for the ticketing error and the inconvenience it caused. While refunds do take time to process depending on the payment method and bank, we understand how disappointing that can feel. We take feedback like this very seriously and will be reviewing this situation with our team to improve transparency and prevent this from happening again. We appreciate you bringing this to our attention.

Business reply on Google

Thank you for taking the time to share such detailed feedback. We’re truly sorry to hear about your experience and understand how frustrating and embarrassing this must have felt, especially with travel plans and the situation occurring in front of other guests. That is not the experience we want any client—especially a first-time guest—to have. We regret the confusion surrounding nail repair policies and wait times. While repairs are handled differently from full services due to staffing and scheduling, we understand how this distinction was not communicated clearly and how that led to feeling treated unfairly. That is on us, and we apologize for the lack of clarity and consistency. We’re also sorry to hear about the nail breaking so soon after your visit. Durability and communication are very important to us, and your comments regarding service execution and language barriers will be shared with our management team for review and additional training where needed. We truly appreciate you bringing these concerns to our attention. Your feedback helps us identify gaps and improve how we treat and communicate with all guests.

Business reply on Google

Thank you for taking the time to share your experience. We’re truly sorry to hear how upsetting your visit was, and we understand why this would be extremely frustrating. We take concerns about cleanliness, professionalism, and payment issues very seriously. What you described is not acceptable and certainly not the experience we want any guest to have. We apologize for the attitude you encountered when requesting a change to your nails, as well as the distress caused by the situation in the chair. We also regret the confusion at checkout—payment system errors can be frustrating, and you should never feel accused or uncomfortable in that situation. Your feedback has been noted and will be reviewed with our management team so we can address these issues immediately and prevent them from happening again. We appreciate you bringing this to our attention.

Business reply on Google

Thank you for sharing your experience. We’re truly sorry for the distress you went through—having your natural nails cut without your consent is not acceptable, and we completely understand how upsetting that must have been. Clear communication and confirmation should always happen before any major change, and we apologize that this step was missed. We’re glad another technician was able to step in, match your inspiration, and finish the service beautifully—and congratulations on your proposal! While we’re relieved your day ended on a happy note, we take your feedback very seriously and will be addressing this with our team to ensure consent and communication are prioritized at every step. Thank you for being honest and for giving us the opportunity to learn from this.

Business reply on Google

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating and disappointing it must have been, especially when the service felt uncomfortable and the results didn’t last. What you described regarding uneven application, chipping after one day, rough handling, and pricing concerns is not acceptable and does not reflect the standards we strive to uphold. We take both service quality and pricing transparency very seriously, and your comments will be reviewed with our management and training teams so we can address these issues and improve consistency. We appreciate you bringing this to our attention and are sorry that your visit fell short of expectations.

Business reply on Google

We're sorry to hear about your experience and want to address your concerns. We always strive to provide transparent pricing and inform our clients ahead of their service. Our prices are competitive with the Domain area, and we apologize if there was any misunderstanding. We value your feedback and hope you'll consider giving us another chance in the future.

Business reply on Google

Danielle, we would like the opportunity to set the story straight on this as you are missing quite a few details. Our manager on duty noticed that your sister was upset and immediately went over to see if she could help resolve the situation, offering to redo your sister’s nails. Your sister didn’t have time to get her nails redone that day, so our manager offered to fix them following day, but she didn’t have time to do it then either, so we ultimately offered a 50% discount, refunding $30. Your sister came in today asking to get her nails fixed. We let her know that since we already gave her a 50% discount on her original set that we couldn’t fix them for free, but would let her pay the other 50% ($30) and we would fix them for her. She said she had to go outside to discuss with her husband first, then we’re hit with this one star review. Perhaps your sister misunderstood us, but it doesn’t make sense that we would give such a large discount and provide a new set of nails for free.

Business reply on Google

Kayla, I’m sorry felt treated unfairly at our salon. I discussed this with our nail tech and manager to better understand the situation. We fixed your broken nail for free and let you know that a polish change was going to be $30 before your service, so I don’t understand why you feel this was unfair. The nail tech spent a lot of time removing your old polish and re-applying new polish on top of fixing your broken nail. When you asked for a manager, we let you know that she was only 5 minutes away, but apparently you couldn’t wait for her to help resolve your issue. In the end, we did discount your polish change by $5.

Business reply on Google

Marissa, I am sorry you and your friend felt uncomfortable while at our salon this afternoon. I can assure you we aim to treat all of our customers and staff with the utmost respect, and have several staff that belong to the LBGT+ community whom we love and respect. I talked to our staff about your visit and can confirm that no one took a picture of you. The nail tech you were referring to was likely checking a message on their phone. If you are unhappy with your nails, please feel free to give our manager a call tomorrow to discuss the issue and see if it is something we can resolve.

Business reply on Google

Jewelz, I am sorry you and your friend felt uncomfortable while at our salon this afternoon. I can assure you we aim to treat all of our customers and staff with the utmost respect, and have several staff that belong to the LBGT+ community whom we love and respect. I talked to our staff about your visit and can confirm that no one took a picture of your friend. The nail tech you were referring to was likely checking a message on their phone. If you are unhappy with your nails, please feel free to give our manager a call tomorrow to discuss the issue and see if it is something we can resolve.