Domingo Restaurant
🍽️ Restaurants · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Hostess refused to seat a family with children in an empty restaurant.
Business reply on Google
Thank you for taking the time to share your feedback, Carrington. We're sorry to hear you left feeling unwelcome, as that is never the experience we want for our guests. While the restaurant may have appeared quiet at 4:00 p.m., we often have a significant number of reservations arriving around 5:00 p.m. as dinner service begins, and our team works to balance current seating with those upcoming reservations. That said, we'd really appreciate the opportunity to learn more about your visit. If you're willing, please email me at [email protected] with a few additional details, including the date of your visit and any other information you can share. We'd love the opportunity to better understand what happened and see how we can make things right.
The hostess displayed a poor attitude toward customers.
Business reply on Google
Hola, Gracias por compartir sus comentarios. Lamentamos sinceramente que la atención recibida no haya reflejado la hospitalidad que buscamos brindar a cada uno de nuestros huéspedes. Durante el horario de 3:00 p.m. a 5:00 p.m. ofrecemos únicamente nuestro menú de bar, con una selección limitada de alimentos y bebidas. Entendemos que pudo haber existido una falta de comunicación al explicar esta transición de servicio, y lamentamos cualquier impresión negativa que esto haya causado. Agradecemos que nos lo haga saber, ya que nos permite reforzar la manera en que nuestro equipo comunica esta información. Esperamos tener la oportunidad de recibirle nuevamente y ofrecerle una experiencia mucho más positiva. Saludos, Equipo Domingo
Poor service, contaminated wine, and long wait times for food.
Business reply on Google
Hi Alexa, Thank you so much for the feedback. I would love to know your check information, so that we may refund you for the wine. Please email me at [email protected], we would love to hear who your server was as well. Thank you again for letting us know.
The waitress was rude and ruined the dining experience.
Business reply on Google
Dalia, Thank you for taking the time to share your feedback. I am truly sorry to hear that your celebration was impacted by the service you received. While I’m glad your interaction with management during the reservation process was positive, it’s disappointing to learn that we did not provide the level of hospitality you expected and deserve during your visit. We strive to create memorable experiences for our guests, especially when they are celebrating special occasions, and it’s clear we fell short. Your comments have been shared with our team so we can address these concerns and improve. I would appreciate the opportunity to learn more about your experience. If you are willing, please feel free to reach out to me directly at [email protected].
Restaurant closed to walk-ins due to a system failure.
Business reply on Google
Hi Chris, Thank you for taking the time to share your feedback. I sincerely apologize for the frustration and inconvenience of making the walk to our restaurant only to find that we were unable to accommodate guests. I also apologize if the situation was not clearly explained. During the outage, our payment processing systems were completely unavailable, which unfortunately meant we were unable to accept payments or safely conduct business operations. While our kitchen remained operational, we could not provide service without a way to process transactions. I understand how disappointing that must have been, especially after going out of your way to visit us. If you are still in town, I would appreciate the opportunity to make things right and host you and your group, on us. Please feel free to contact me directly at [email protected]. Thank you again for your feedback. We hope to have the chance to provide you with the experience you were expecting on a future visit. Warm regards, Chelsea Donner General Manager
Disorganized management and hostess caused issues with seating and reservations.
Host was dismissive and staff ignored the table for service.
Business reply on Google
Thank you for taking the time to share this feedback, especially during a weekend that should have felt warm and celebratory from the moment you arrived. What you described — from the lack of acknowledgment at the host stand to the extended wait without service — is not the experience we want for any guest, and certainly not for a Mother’s Day visit with your mom. Hospitality should feel genuine, attentive, and welcoming at every touchpoint, and we missed the mark here. We also understand how frustrating it must have been to receive a message that your table was ready after you had already decided to leave. We truly appreciate your honesty, as feedback like this gives us the opportunity to address these moments directly with our team. If you’re open to sharing more about your visit, please feel free to reach out to me directly at [email protected]. I’d welcome the opportunity to connect with you personally. We hope to have the chance to provide you with a much better experience in the future.
Restaurant lacked requested seating and had no white wine available.
Business reply on Google
Donald, I am very sorry to hear that we did not meet expectations on your recent visit for cinco de mayo. Please reach out to me at: [email protected], I would hope to connect and invite you back for an improved experience with us at Domingo. -Jasmine Aguirre Restaurant Manager
Customer received undercooked food causing illness and experienced dishonest staff…
Business reply on Google
Hi Lauree, we’re really sorry to hear about your experience. What you described from the confusion at the host stand to the quality of the food is not the standard we aim to provide. We do appreciate you mentioning your server’s kindness, and we’ll be addressing the rest of your feedback with our team. If you’re open to it, we’d like the chance to make this right please reach out to us directly. Thank you for bringing this to our attention.
Difficulty reaching staff by phone and inability to secure a reservation
Business reply on Google
Erika, I am terribly sorry for your recent experience not being able to get ahold of our team by phone. We do tend to book out busy nights, such as prom nights, from days to weeks in advance. I apologize that you were informed that we were fully committed for your large party reservation, however while reservations are recommended, we do welcome walk ins and if upon your arrival we are not fully committed, we should be able to accommodate your party. I do hope that you are able to give us a chance on another occasion. -Jasmine Mendoza Restaurant Manager
Slow service, unknowledgeable staff, and mediocre food quality.
Business reply on Google
Thank you for taking the time to share your feedback. We are very sorry to hear that your visit did not meet expectations, from the wait at the entrance to the service delays and your experience with the food. This is not the level of hospitality we aim to provide, and your comments about service and training are being shared with our team so we can address them directly. We appreciate your honesty and hope you might consider giving us another opportunity in the future to deliver a much better experience.
Waitress caused long delays, order errors, and significant credit card overcharging.
Business reply on Google
Thank you for taking the time to share your experience. We are very sorry to hear about the service and billing issues you encountered, as this is not the standard we strive to provide. Your feedback is being shared with our management team so it can be addressed directly and reviewed internally. We appreciate you bringing this to our attention.
Long wait times and poor food quality at the restaurant.
Business reply on Google
We’re very sorry to hear about your experience. This is far below the standard we strive to provide, and we sincerely apologize for the long wait and the issues with your food. We appreciate your feedback and will use it to address these concerns with our team to ensure it doesn’t happen again.
Rude front staff and lack of management presence
Business reply on Google
Tony, thank you for your feedback. We’re glad you enjoyed the atmosphere, but we’re very sorry to hear about your experience with our team. The concerns you’ve shared regarding the host stand and overall service are not reflective of the standards we expect. We take feedback like this seriously and will be addressing it with our team to ensure better leadership presence and guest experience moving forward. If you’re open to it, I would appreciate the opportunity to connect directly and learn more. Please feel free to reach out to me at [email protected] . My name is John “JP” Ross-Perez, and I would welcome the chance to follow up.
customer was overcharged for an item that was returned
Business reply on Google
Amanda, we regret that your Valentine’s Day brunch did not meet expectations and that you experienced both service issues and an incorrect charge. Your concerns regarding attentiveness, operational oversight, and follow-up are taken seriously. I would appreciate the opportunity to review the transaction and correct the billing discrepancy. Please contact me directly at [email protected] . My name is John “JP” Ross-Perez, and I will ensure this matter is resolved.
Long wait times, poor seating, and improperly prepared food.
Business reply on Google
Thank you for sharing your feedback. We sincerely apologize that your birthday experience did not meet expectations. It’s disappointing to hear about the seating issues, the service inconsistencies, and the initial problems with your meals. We take your comments seriously and will review them with our team to ensure improvements are made. We appreciate you giving us the opportunity to serve you and hope to have the chance to provide a better experience in the future.
Manager turned off patio heater while customers were still dining.
Business reply on Google
I apricate you taking the time to speak with me on the phone this morning. If there is anything else I may assist with please feel free to reach back out.
The food quality was poor and the burger was dry.
Business reply on Google
Thank you for sharing your feedback. We hope you can give us another chance to turn your experience around.
Staff failed to acknowledge or serve customers for fifteen minutes.
Business reply on Google
Hi Shondra, I’m really sorry for the lack of service during your visit — especially on a special trip. You shouldn’t have been left waiting, and we truly regret missing that opportunity to take care of you. We’d love a chance to make it right. If you’re open to giving us another try, please reach out at [email protected]. Thank you, John "JP" Ross-Perez Restaurant Manager Domingo
Poor service and presence of a cockroach in the restroom
Business reply on Google
Hi Christy, I’m really sorry to hear about your experience at Domingo — being left in the rain and finding the restroom in that condition is absolutely not okay. That’s not the level of service we aim to provide, and I understand why you’re upset. We’ve already addressed this with our team to make sure it doesn’t happen again. Your feedback is being taken seriously, and we’re taking steps to improve. If you’re open to it, I’d love the chance to connect directly and make things right. Please feel free to reach out to me at [email protected] Thank you for bringing this to our attention, John "JP" Ross-Perez Restaurant Manager