Door To Door Movers & Apartment Movers
🔧 Home Services
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
movers damaged furniture and displayed unprofessional behavior toward the customer
Business reply on Google
Please make sure you are reviewing the correct company We do not have any information by this person and using different accounts stop with the false accusations.
movers damaged property and displayed unprofessional behavior during the move
Business reply on Google
Thank you for your feedback.
Movers arrived late and lost a piece of furniture.
Business reply on Google
Thank you for sharing your feedback, and I sincerely apologize for the experience you had. We understand how frustrating the delays and lack of communication must have been, especially as a returning customer who has trusted us multiple times. This is not the level of service we aim to provide. Arriving late and sending fewer movers than expected created an inconvenience that should have been addressed with better transparency and follow-through. We are also very sorry to hear about the missing piece from your entertainment shelf, and we’d like the opportunity to look into this further for you. Please contact us directly so we can review your move details, address the missing item, and make things right. Your loyalty over the years means a great deal to us, and we regret that this experience fell short. Thank you again for bringing this to our attention.
Movers damaged furniture and failed to properly secure items during transport.
Business reply on Google
Thank you for taking the time to share your experience. We’re truly sorry to hear about the way your sofa and furniture were handled during your move. Items should always be properly covered, protected, and transported with care, and it’s unacceptable that this was not your experience. We understand how upsetting it must have been to see your sofa transported without blankets or protection, especially after trusting us based on our reviews. We also regret that the issues you encountered led you to hire additional help and rent a U-Haul to finish the move yourself. Because about your budget.That is never the experience we want for our customers. Please contact us directly so we can review the details of your move, address the concerns with the team involved, and work toward making this right. Your feedback is extremely important, and we appreciate you bringing this to our attention.
Dispatcher scheduled the wrong moving date and argued with the customer.
Business reply on Google
Miss Aphorizo!! We are sorry to hear about your experience. clear communication and reliable scheduling are extremely imported to us, and we regret that you felt this was not the case during your move. while our team makes every effort to confirm an-appointments it sounds like they may have miscommunication about timing and we truly apologize for any frustration this caused.
Staff refused to perform paid services and left the job site.
Business reply on Google
We apologize to here this. It is company policy that we do not charge anyone’s card until the move is completed. When you scheduled the move we had originally asked what floor you were moving to and you had stated it was a house without any stairs. We only move pianos to the first floor that’s why we had agreed to do the job. We were still going to complete the job and remove everything from your personal truck except for the piano but the customer that was at the site was being very persistent with moving the piano. When we spoke over the phone regarding the move saying that we can’t complete due to the piano, you had demonstrated understanding and was informed of a company that could help you. Thank you for your understanding.
movers damaged bedroom furniture and refused to provide compensation
Business reply on Google
Mr.Mathew!! We ask movers to what happened. They said you already taken care a part your bedroom. They just moved it. They said the didn’t do anything wrong. We’re sorry.
Movers were unprofessional, rude to building staff, and damaged furniture.
Business reply on Google
Miss Taurina!! Thank you for taking the time to share your feedback with us. We’re glad to hear that our team was on time and quickly delivered your items, it’s clear that the service you received at your new apartment did not meet our standards. We sincerely apologize for the issues you encountered during your move. but it wasn’t start it from us. Please be honest property manager came in said to movers, that you cannot put any items by the elevator ,hallways and you can leave any team inside the elevator. Movers said, They are just moving the stuff and it will be taking longer if they do that way. We apologize to the management and we start do, what they want us to do it , follow the rules and you start coming talking complaining to Maggie about the pricing. Maggie told you that this will be take longer than what is supposed to be because we have to move to each item one at a time and your sofa didn’t fit into the elevator, they have to move up to the fourth floor with the stairs! No problem but it’s extra service to use stairs to move the sofa upstairs but you’ve been charged that you had an elevator to use moving everything and to your new place. You don’t want to pay any extra
Movers caused physical damage to a piece of furniture.
Business reply on Google
Mr. Justin!! Thank you for your kind words about our movers and their efficiency. We're glad to hear they met your needs and were professional. We apologize for the deep scratch on your nightstand. We show the picture to them, they said they don’t know, how it could be that been happened they did wrap the furniture. Your feedback helps us improve, and we appreciate you bringing this to our attention. Thank you for your business. Door To Door Movers & Apartment Movers
Movers damaged television and failed to provide paid service time
Business reply on Google
Mr. Raymond, we are sorry about your TV and appreciate your feedback in business when we arrive to load your U-Haul for the loading services we noticed that majority of your items were unpacked. We tried to pack as much as we could safely. We inform you that we placed your TV inside your sofathat whoever unload your truck at your destination should handle everything cautiously we did not place any heavy items on top of the couch. We did everything possible to ensure your items had the safest trip. Thank you again for your business.
Movers were unprofessional, fought, and damaged furniture during the move.
Business reply on Google
Miss Nisha, We’re sorry to hear about your experience after being our valued customer several other times. All we would like to ask is to please be honest with us on what really happened. The move was done in just two hours. You and your husband were always in the way of the movers as they were trying to work. You kept telling them what to do, how to pack the truck, where to put what, and at the meantime they wanted to listen to you while they lost focus on the best way to move you. Constantly listening to you telling them how they should do their job has caused them to panic and get nervous. Therefore, the chip on your glass was caused by you telling them to leave it by the wall next to the door, and leaving the glass there caused it to tip over. It was you that told them to leave the glass there while they were trying to listen to you and do their job at the same time. We were going to replace the broken glass for you, but you kept calling us to inform us that the glass is expensive even when we were willing to replace it for you. We looked up the pricing for that particular glass, and we found the exact copy for about $100 that we were willing to pay for you, but you did not acc
Movers caused property damage and were inefficient during the move.
Business reply on Google
We’re truly sorry to hear about your disappointing experience with our moving services. Your feedback is incredibly important to us, and we sincerely apologize for any damages or inconveniences you encountered during your move. We strive to perform top-notch services to all our customers and it’s disheartening to hear that we feel short for your experience. We understand the frustration caused by the damage to your propertyand and the inconvenience. Rest assured, we take these matters seriously and are committed to adjusting them properly. We would like the opportunity to make things right with you. Please reach out to us. Thank you for your business.
movers failed to show up for scheduled appointment
Business reply on Google
We’re deeply sorry to hear about the inconvenience you faced with your scheduled moving appointment. This is certainly not the level of service we aim to provide and we understand how disappointing it must have been for you. We apologize for the miscommunication and the inconvenience caused by the delay in our services your time is valuable, and we regret that we were unable to meet your expectation on this occasion.
Customer service representative was extremely rude during phone communication.
Business reply on Google
We appreciate you taking the time to share your feedback with us. We’re glad to hear that you’ve had a positive experience with our movers. I do apologize for any interaction that did not meet your expectations. My intentions were not to come off as rude. We would not like to lose you has a valued customer. Thank you for your business.
Movers scratched walls and charged for time during weather delays.
Business reply on Google
Hi Miss Danielle, Thank you for your review. Your feedback is valuable to us. Unfortunately, there was nothing we could have done with the elevator being broken. That, as well as the rain, was unfortunately out of our control. Additionally, we were unaware of the scratches on the wall during the moving day. We wish you could have let us know right after the move. Thank you for your business and we hope to see you again in the future.
Movers left items behind and were unprofessional during the move.
Business reply on Google
We want to sincerely apologize for the negative experience you had with us. We try our best to do whatever we could to satisfy our customers. We were able to deliver your furniture with no damages to your new home. Unfortunately, however, you were unsatisfied with your move when it was delivered at the best of our ability, and asked for a discount on your bill with no issue with your move. When we spoke with our movers, they explained that they moved everything in the house with multiple stops. We will never yell to our customers. Our goals is to always provide the best services that we can for our costumers. We are sorry again to hear about your unsatisfied experience with our service. Thank you for your business.
Insufficient staffing and misleading pricing practices during moving services.
Business reply on Google
We are sorry. There were miss understood the communication. we said , we will call if we have time available. thats why we didn't call. we always try so hard to do the best we can! we are sorry again.
Movers caused property damage and unprofessional behavior during the move.
Business reply on Google
We want to sincerely apologize for your negative experience with us. We'd like to learn more about your situation and what exactly happened. Why You didn't call us before you write reviews? We want to make things right. So, please give us a call at (904) 739-1441. We look forward to hearing from you and earning back your business.
Movers damaged furniture and walls while failing to complete the job.
Business reply on Google
We want to sincerely apologize for your negative experience with us. We'd like to learn more about your situation and what exactly happened. We want to make things right. So, please give us a call at (904) 739-1441. We look forward to hearing from you and earning back your business.
movers wasted time and handled furniture with insufficient care
Business reply on Google
Dear David Martin, We’re so grateful to you for letting us know about our service. We can ensure that your feedback will not go unnoticed. If you decide to give us another chance it would be our pleasure to serve you! Thank you for your valuable and honest review. -Door To Door Movers & Apartment Movers