Dose Moving and Storage
🔧 Home Services · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Vehicle damaged and unauthorized use during storage period
Business reply on Google
Hi Nick, We appreciate you sharing your experience. We take all claims seriously, which is why we proactively encouraged you to pursue all avenues of investigation. As you know, after investigating your claim, insurance company and the police confirmed that our company was not responsible for the alleged damage. The facts used to reach this conclusion are relevant for other customers reading this: You picked up your vehicle on August 31st and did not report any damage or contact us until 34 days later, on October 4th. You drove your car home from our storage facility, and the timeline you provided in your insurance claim acknowledged that the date you reported hearing something in the transmission was after several days of you driving it. As is standard practice for long-term vehicle storage, we moved your car periodically to keep the battery charged, the car running well and to prevent flat spots on the tires. The 3 miles logged over 4.5 months were for necessary maintenance—a common practice that was determined could not have caused the damage you alleged. Our policy of disconnecting third-party accessories like dashcams is a standard safety measure to prevent long-term battery d
Stored items were returned damaged and the claims process is difficult.
Business reply on Google
Hi Joe! I'm sorry you're disappointed. However, I really wish you would have called. Last time we spoke you said you were going to fill out the claims form and get us pictures so we could assess damage and get this taken care of for you. Damages are really rare, but when moving an entire house, they do sometimes happen... and as you can see in our reviews, we take care of it and take care of our customers. But to do that, we have to know what was damaged. Generally our customers find the claims process easy, but if you were having tech trouble or something, we could have walked you through it. As far as the grill.... there are no bougainvillea plants anywhere near our warehouse :) and your grill was indeed kept inside at all times. Sorry about your frustration, sincerely wish you would have called when you were having issues with the claim form and given us the chance to work through this with you.
Moving team forgot to pack multiple items and lacked necessary equipment.
Business reply on Google
Thanks, Sarah! We have a great crew and we are so glad it was so positive for you!
Movers damaged furniture and property and provided no assistance with resolution.
Business reply on Google
Hi Michelle, I’m sorry this move was frustrating for you. I’d like to address the concerns you brought up. First, we all love Patrick and Marilee! They are awesome, and they built a wonderful company. Fortunately, we remain in close contact with them, and we appreciate their ongoing involvement and input. Sometimes our movers, experienced as they are, run into furniture that’s tricky to dissemble. I know you were frustrated that one of our movers cut his finger and got a spot of blood on the footboard and rug. He felt really bad about it. I apologize that I wasn’t able to give you a referral for a cleaner , but it’s important to us at Dose that we don’t make referrals unless we have experience with the company and know they are quality. I didn’t mean to upset you, but that’s why I suggested you find a cleaner that you were comfortable with, as I couldn’t personally make a recommendation. I noticed you haven’t submitted a claim yet. I can email you the link again. It doesn’t take long, but it’s necessary for our insurance. Please fill it out, as I said on the phone, we’d love to take care of this for you! Again, I’m sorry your experience with us this time wasn’t as positive as it ha
The moving company provides disrespectful service and risks damaging customer belongings.
Business reply on Google
Hi Tom, I checked our records and realized that you have never been a client of ours. I was puzzled and then I realized you called in to enquire about a job with us, and asked what our starting pay was. I'm sorry you felt the pay was low, on the contrary, we pay on the high end of the industry standard, and pay is commensurate with experience. We're also one of the few companies that offer our movers full benefits. As to the rest of your review, I think the overwhelmingly positive reviews we have from ACTUAL clients speak for themselves. We're not perfect, but we do a pretty darn good job. I do wish you luck on your job search though, Tom.
Moving crew was unprepared, caused property damage, and overcharged for time.
Business reply on Google
Hi Parker, I'm really sorry to hear that your second move didn't go so well. I just saw this review and pulled your account, and it looks like we repaired/replaced the fan, but if there's an issue there, please reach out to me and we'll get it taken care of. Sometimes accidents happen, but we stand by our service. Thanks Parker.
The moving company damaged personal items and property.
Business reply on Google
We would be more than happy to help with any issues you may have but we're having trouble finding you in our internal systems. Would you mind giving us a call at your earliest convenience?
movers were inexperienced and damaged personal items
Business reply on Google
It definitely sounds like you did not have a good moving experience. Are you sure you are reviewing the correct moving company? We are certainly not the cheapest (or the most expensive), we have been providing 5-star moving services for over 10 years, and during that time we have never done a move for a Deborah D. Here at Dose Moving & Storage we do all that we can to provide our customers with a 5-star moving experience. If we fall short of that, we ask all our customers to contact us directly so we can resolve any concerns and continuously improve as a company.
Movers failed to pack trailer correctly resulting in damaged items
Business reply on Google
What I don't understand is why you would leave a review like this and not call the office on loading day to discuss your concerns so that our manager could remedy this immediately while they were loading. Furthermore, I don't know anyone who has damages that doesn't call our office. This review is very passive and you should have called our office immediately rather than leave this review which is now too late to help you.
Movers left items behind and demanded extra payment to return.
Business reply on Google
Your booking confirmation clearly states that you must be "present" during the move and final walk through. You never said one word to our crew all day and in fact they thought you were the cable guy. Good communication is what makes a successful move. We don’t appreciate being called moving slaves nor how you can't accept responsibility for not being present and then passively aggressively leave us a bad review.
Furniture arrived with missing hardware and damaged components.
Business reply on Google
Thanks Stacey! Some things in life are meant to be and you were meant for us to move! Our guys loved you too!!
The moving service was performed poorly and unprofessionally.
Business reply on Google
We know who you are Drew. Yelp removed your review because you are not a real customer. We never moved you and you know it. Sorry you are so angry. Don’t you have anything better to do like get a job and a life!
Company failed to show up for scheduled move and lied repeatedly
Business reply on Google
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Manager was verbally abusive and cancelled the move after a review.
Business reply on Google
Based on the review above, we reserve the right to cancel or refuse service to anyone who is disrespectful or belligerent in any way. We are happy to take a one star to protect our crews from clients like Kevin Schadel who mentally abuse staff. It is unfortunate that Kevin Schadel has also chosen to post another review under "Sent Synchronization". There is no end to his bullying and abuse.
Multiple personal items and valuables were stolen during storage and delivery.
Business reply on Google
Thank you Art for your awesome review! All of us appreciate you choosing us for your move. It was our pleasure to move you. #dosemovingandstorage
Staff used verbal abuse and arrived underprepared for the move.
Business reply on Google
We work with all of the major affluent realtors and brokers in the valley. We have never heard of you. You are related to Ginna Ghanem Quijada who did not disclose her move properly. We pray for all of those who carry hatred and spitefully use us.
The company overcharges customers and sends disputed bills to collections.
Business reply on Google
Writing us a bad check does warrant going to collections.
Company refused service after customer inquired about health and safety precautions.
Business reply on Google
Our company reserves the right to decline moves if the customer is difficult, belligerent or disrespectful.
Company refused second trip and failed to provide requested compensation.
Business reply on Google
We book move times based on the amount disclosed. We scheduled another move based on this information.
The company provided poor service and the owner was rude.
Business reply on Google
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