DoubleTree by Hilton Hotel San Antonio Downtown
🏨 Hotels & Travel · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Long check-in, inconvenient parking, and lack of in-room amenities.
Business reply on Google
Hello Joseph, we're sorry to hear about the issues you had with the car port, parking, and lack of amenities. Here at DoubleTree by Hilton Hotel San Antonio Downtown, we always strive to provide the best guest experience. We will share your review with the management. Please reach out to us at https://help.hilton.com/s/contactsupport or call us at (210) 224-7155 so we can follow up with you. We hope to welcome you back for an improved stay in the future.
hotel room and common areas are infested with cockroaches
Hotel lacked air conditioning and staff provided poor customer service.
Business reply on Google
Hello Denisse, we're sorry to hear about the challenges your husband faced, particularly with the AC and the service from our team. The valet's behavior is concerning and is being looked into. Please reach out to https://help.hilton.com/s/contactsupport and (210) 224-7155 to provide more details about your booking and discuss further. We value your feedback and hope to have the chance to improve your view of DoubleTree. Thank you for bringing this to our attention.
hotel double charges for parking and has poor service
Business reply on Google
Hi Dario, thank you for your feedback, and we are glad that your Diamond status allowed for an early check-in. To address your concerns regarding the third-party parking charges please reach us at https://help.hilton.com/s/contactsupport or call (210) 224-7155. We are committed to billing transparency and delivering the high standard of service that our loyal members deserve. We hope to provide you with a much better experience in the future.
Hotel amenities and facilities are unavailable or broken during stay.
Business reply on Google
We are so sorry to hear about your disappointing stay with us, Lydia. We value our guests and always strive to provide the best accommodations. Please reach out to us at https://help.hilton.com/s/contactsupport or call us at (210) 224-7155 so we can follow up with you directly. We hope to have the pleasure of hosting you again soon so we can show you the quality experience we know that we are capable of sharing with our guests.
Hotel room had mildew odor and damp surfaces.
Hotel refused refund request and provided a room with foul odor.
Hotel lacked hot water and promised amenities for the entire stay.
Business reply on Google
Hi TM, we're sorry to hear about the issues you faced during your stay. We work diligently to provide you with great amenities. It's good to know that the hot water was restored and that our housekeeper was able to assist you. The matter is being looked into to ensure a better experience in the future. Could you please reach out to https://help.hilton.com/s/contactsupport and (210) 224-7155 so we can discuss this with you further? We appreciate your feedback and hope to welcome you back for a more enjoyable stay.
hotel staff physically assaulted guest causing hospitalization
Hotel had roach infestation, plumbing issues, and no hot water.
Hotel rooms were dirty and infested with bedbugs.
The hotel room was infested with a large number of cockroaches.
Hotel has poor cleanliness, hidden fees, and unprofessional staff.
hotel rooms were dirty with roaches and poor food quality
hotel charged higher price than advertised and double charged for parking
Business reply on Google
Hi, we're so sorry to hear about the issues you had to deal with. We aim to provide exceptional service and make sure our guests are being charged correctly. Could you please reach out to us at https://help.hilton.com/s/contactsupport or (210) 224-7155 so we can look into this further and follow up with you? Thank you for sharing your concerns with us, and we hope to have another chance to welcome you back for a better experience in the future.
Staff obstructed police investigation regarding a potential kidnapping and trafficking…
Hidden parking fees, poor room quality, and pest infestation issues.
Hotel failed to provide room maintenance, cleaning, and basic guest services.
Business reply on Google
Hi Rashal - We're very sorry to hear about your experience with our team and the issues with our facilities, maintenance, and amenities. We value our guests and strive to deliver the best service and accommodations possible, so we're disappointed we missed the mark. Please reach out to us at https://help.hilton.com/s/contactsupport or call our team at (210) 224-7155 so we can look into this further. Thanks for bringing this to our attention.
Hotel charges for parking but provides no on-site parking access.
The hotel charges undisclosed daily parking fees without allowing cancellation.