Downtown Indy Self Storage
🧰 Other Services · Indianapolis
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff members were rude and lacked professional customer service skills.
Staff added unauthorized insurance charges to the rental agreement.
The storage facility has a rat infestation damaging stored property.
The business failed to provide the full promised refund amount.
Reservation lost and facility conditions did not match advertised claims.
Business reply on Google
Thank you Elise for your review and making us aware of few challenges we have . We are taking all concerns very seriously and we will make sure to improve our service.
Staff provided false information regarding a prorated refund policy.
Business reply on Google
Thank you so much for your review Please refer to your contract for the above issue. We rent our storage unit per month and this is the normal for this type of business all over the country.
Management refused to provide a refund for an unused storage unit.
Business reply on Google
Thank you Mr. Tapps for your review, we appreciate you bringing the issue to our attention, we will strive to do better. Please refer to your signed contract to answer all your concerns. We appreciate your business and hope to see you back soon.