Dragonfly Automotive
🚗 Auto & Repair · San Diego
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The business quoted an excessively high price for engine replacement services.
Business reply on Google
Thank you for bringing this to our attention, Brad. We strive to provide competitive prices for our services. We apologize if you feel that the quote was not in line with your expectations. Your feedback is valuable and will be shared with our team for review. If you have any further concerns, please reach out to us directly. -Luis
business attempted to charge extra fees beyond the advertised price
Business reply on Google
Dear Preston, we apologize for the confusion. The pricing discrepancy should not have occurred, and we understand your frustration. We strive to provide transparency and honor the agreed-upon prices. We value your feedback and will address this matter internally. If you have any further concerns, please don't hesitate to reach out. -Luis
Automotive shop failed to perform repairs after keeping vehicle for month
Business reply on Google
Jefferson, thank you for taking the time to share your experience. What you've described is not indicative of the level of service we strive to provide. We apologize for the inconvenience caused and would appreciate the opportunity to make this right. Please reach out to us so we can discuss your concerns in more detail. -Luis
Business refused to honor a Groupon coupon for an oil change.
Business reply on Google
Kathy, we're sorry to hear about this experience. We understand your frustration, and we apologize for any confusion regarding the coupon. Our goal is to provide exceptional service to all customers, and we regret that we fell short in your case. We appreciate your feedback and will use it to improve. Thank you for considering us, and we wish you the best in finding a shop that meets your needs. -Luis
Automotive shop charges higher prices than the dealership for routine services.
Business reply on Google
Dear Hesam, we apologize for any miscommunication. We always aim to provide competitive pricing for our services. We understand your concerns and appreciate your feedback.( A business's policy against installing customer-provided parts stems from significant risks, primarily liability, warranty issues, and quality control) If you have any further questions or would like to discuss this further, please feel free to reach out to us. Your satisfaction is our priority. -Luis
The business failed to return calls and address customer inquiries.
Business reply on Google
We sincerely apologize for any inconvenience this may have caused, as we strive to provide excellent and timely service to our customers. We understand the importance of addressing safety issues promptly and we apologize for any failure to return your call in a timely manner. Our team at Dragonfly Automotive values every customer, and we regret to hear about your negative experience. We would be happy to discuss this matter further and address any unanswered questions you may have. Your satisfaction is our top priority and we hope to have the opportunity to make things right. Thank you for your honest feedback and we hope to earn back your trust in the future.
Shop attempted unnecessary repairs and charged for a free inspection.
Business reply on Google
Alonso, your feedback is important to us and we're so sorry about your negative experience with our shop. This is not our typical customer experience or the way we want to represent our business. We apologize for any inconvenience or misunderstanding that occurred during your experience with our team and we understand your concerns. Our team takes customer satisfaction very seriously and we strive to provide honest and reliable services and it appears we dropped the ball. Please reach out to us at (619) 704-2280 if you would like to further discuss the issue. Thank you.
failed repair, parking ticket, and refusal to refund inspection fee
Business reply on Google
Nick, your feedback is important to us and the way we operate our business. We are disappointed to hear about your negative experience with us and this not our typical standard of service we provide. Providing excellent customer service and quality repairs is important to us, and we are so sorry that it seems we fell short during your visit. We apologize for any inconvenience and frustration you experienced. We value your feedback and will use it to improve our services.
Mechanic failed to fix brake issue after expensive unnecessary repairs
Business reply on Google
Jorge, your feedback is important to us and the way we run our business. We apologize for the frustrations you had with our service and the issues you are experiencing with your brakes. Our team always strives to provide top-notch service with clear communication and it seems like we fell short this time. We take your feedback seriously and will use it to improve our services in the future. Thank you for your honesty and we hope to have the chance to earn your trust back someday.
Business falsely advertised diesel particulate filter cleaning services.
Business reply on Google
Mike, your feedback is important to us. We apologize for any inconvenience you experienced from our end during your communication with us. We respect your time, value your feedback, and hope to have the opportunity to make things right for you in the future. If you have any further concerns, please give us a call and we'd be happy to answer any questions or assist in any way we can. Thank you.
Appointment scheduled incorrectly resulting in wasted time
Business reply on Google
Good afternoon, Reyshel. We want to extend a sincere apology for any miscommunication or human error that occurred during your experience with our shop. This is never our typical standard of service and we're so sorry for the inconvenience this caused with your day. We completely understand your frustration and will have a conversation with our team for improvements. Thank you.
Mechanic failed to order parts and missed critical vehicle safety issues.
Mechanic provided false repair quote and failed to secure oil cap
Business reply on Google
Good afternoon, Kathy, we're concerned about your feedback and the experience you are sharing. That is never our typical standard of service and we're so sorry that you did not have an experience you deserve. If you feel comfortable doing so, you're welcome to give us a call and we'd appreciate the opportunity to learn more and see if we can help in some way. We're so sorry to hear this, Kathy, and hope to earn back your trust. Thank you.
Repair shop failed to provide updates or complete work on time.
The shop failed to service the vehicle within the promised timeframe.
Business reply on Google
Good afternoon, customer feedback is important to us and we want to extend a sincere apology for your experience with our shop. We completely understand your frustrations and concerns with the time frame of having things completed and we do want to say we're sorry. This isn't our typical customer experience and you deserved to have had your vehicle completed in a more timely manner. This is our busiest time of year at the end of the summer and unfortunately, you got wrapped up in it and human error occurred on our end. We appreciate you voicing your concerns to us and wish the experience had went differently. We are truly sorry and respect your feedback.
Repeated long wait times and failure to honor scheduled appointments.
Business reply on Google
Joaquín, your feedback is important to us and we want to extend a sincere apology for making you feel like your time isn't valued and for the negative experience that occurred. We never want our customers leaving our shop unsatisfied with the outcome of their services or the visit they had and for that we are truly sorry. This is our busiest time of year and unfortunately, sometimes things can take longer than expected due to ensuring the quality of those services. We understand your frustrations and will work on our communication and time expectations to avoid situations like this in the future. We hope you'll give us another chance someday to make a better impression, but if not, we do wish you the best and respect your decision. Thank you.
Excessive repair delays, poor communication, and vehicle damage after service.
Business reply on Google
Jordan, customer feedback is important to us and we want to first extend you a sincere apology for the frustrations you experienced and for the human errors with our team that occurred along the way. This is in no way our regular standard of service nor our intention to provide a customer with an experience and outcome they are not happy with, especially when it comes to communication and customer service. The referenced experience with our shop was back last year in October during a time that, unfortunately, with the pandemic, we were short-staffed along with the parts shortage the automotive industry has been dealing with, which we feel contributed to this negative experience and that we are truly sorry. We have resolved prior issues since then and appreciate you coming to us with your concerns so that we can work together as a team to do better for the drivers of our community. Thank you.
Extended repair delays and failure to resolve vehicle issues.
Business reply on Google
Ben, that is so great to hear your positive feedback! Thank you so much for the team-member shout-out, we'll make sure he hears about it. Have a wonderful day!
Excessive repair wait times and significantly overpriced quotes for basic parts.
Business reply on Google
Andrew, customer feedback is important to us and we want to extend an apology for your less than five-star experience at our shop. Customer satisfaction is incredibly important to us and we're saddened to see your review, but appreciate the feedback in learning about your experience and so that we may address your concerns. We apologize if there was any sort of lapse in communication between us, but according to our records you were quoted $2,300 for those repairs, plus additional services. Our pricing reflects the usage of high-quality parts, the expertise of our technicians, and is backed by the nationwide 36-month/36,000- mile NAPA Peace of Mind warranty. We completely understand your frustration, but are pleased to learn that you ultimately found a solution you're satisfied with as the safety of the drivers within our community is our main priority. Thank you!
New windshield was scratched and company failed to respond to complaint.
Business reply on Google
Trina. It appears that Julio sent a e/mail on July 26Th and said to bring it in any time and we would get it fixed for you, (Maybe you didn't receive the e/mail) I have attached a copy of the e/mail link for your review. If I can be of any help please give me a call Tom G Service Manager DragonFly Automotive. 619-704-2280 Billy Garland - Chrysler 300 - large scratch on windshield Inbox Trina Garland AttachmentsJul 26, 2021, 5:09 PM Good afternoon, I just picked up my car from your lot today after gettiny windshield replaced and noticed a large scratch on the bottom middle towards the right Dragonfly Automotive <[email protected]> Jul 26, 2021, 5:15 PM to Trina BRING IT ANYTIME TO FIX IT PLEASE. SORRY ABOUT THAT. Julio Campos Dragonfly Automotive 4055 Pacific Highway San Diego, Ca 92101 619-704-2280