Dream Spa
💅 Beauty & Spa · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Poor application caused nail damage and premature acrylic nail loss.
Business reply on Google
Hi Diana, Thank you for taking the time to share your experience. We truly value you as a long-time client and are very sorry to hear that your recent visit did not meet your expectations. We would like to clarify a few important details regarding your appointment: First, the total amount you were charged was not solely for your nails—it also included a pedicure. We always aim to be transparent with our pricing, and we’re happy to provide a breakdown of your services upon request. Second, when you came in for your fill, your nails were already in poor condition, which is why you specifically requested that the technician avoid filing them. In response to your request, Diamond provided an acrylic overlay without sanding to minimize further damage, as you asked. However, it's important to note that proper prep—including some level of filing—is essential for acrylics to adhere properly. We did our best to honor your preference while still providing a service that would last, but unfortunately, skipping this step can affect the durability of the nails. When you returned, our team tried to address the situation promptly and professionally. As more of the set showed signs of lifting, the
Gel nails peel within two days and staff are rough.
Business reply on Google
Hello thankyou for taking the time to write ANOTHER review, we do not recognize you as one of our customers please reach out to (512)382-7500, we would love to get to the bottom of this issue.
Staff performed unwanted nail service and charged an incorrect price.
Business reply on Google
Good evening Jasmine, I would like to start by apologizing for the language barrier, as We do not have any staff that can sign language at our facility, but we did our best to communicate with you and make sure we provided the set of nails you wanted. Furthermore, we did not "make you do chrome". You picked out your colors ( which they are not chrome colors) and even though you changed your mind multiple times, our staff was willing to redo your design every time you asked. Please keep in mind that the first time we did them for you, they were exactly like the picture, but then you wanted the line to be thicker and then you changed your mind again. Even after having to spend extra time redoing and changing the color per your request, we charged you a reasonable price and even gave you a 10% discount. We take pride in our work and will continue to do our best to maintain the quality of our services. You won't hurt our feelings by not coming back. Best regards
Technician caused physical injury and failed to follow nail shape instructions.
Business reply on Google
Hello Renee, I totally understand your frustration, to make things clear you got your nails done at our salon about 5-6 months ago? Are those pictures from the day you came in? I would love to get to the bottom of this and resolve this issue but I need a little bit more information from you so I can figure out who did your nails and also about your phone number being blocked( rest assured we're not petty people and the only numbers we block are Spam callers lol). Furthermore, We take a lot of pride in our work and we do our best to keep the quality of our services at the highest standard and its our one top priority when hiring our staff. We also have a seven day guarantee as we're only humans and we also make mistakes. Please give me a call at 512-382-7500.
Long wait time and poor quality nail fill service.
Business reply on Google
Hello Rocio, thank you for your feed back and we're sorry you had a lumpy nail. Sometimes with long nails the thumb doesn't cure right under the lamp but We will keep improving the quality of our services. We do offer a 7 day guarantee, we can always have someone that has more experience doing longer acrylics fix your nails! Give us a call at 512)382-7500
Customer charged excessive price for a partial nail fill service.
Business reply on Google
Hello tiffany thank you for your feedback, We are super transparent with our prices and we try our best to keep our prices as affordable as we possibly can. Your service was a pink and white solar fill with cutting down and shaping that's why it was $45.
Nail shape and application were poor and staff was unprofessional.
Business reply on Google
hello Sarah, our tech did exactly what you asked her to do. thank you for the one star (:
Gel nail polish was applied unevenly and remained partially uncured.
Business reply on Google
Hi Ray, thank you for your feedback. We’re very sorry to hear about your experience with the gel nail polish. At Dream Spa ATX, we strive to provide high-quality, long-lasting nail services in a clean, relaxing environment.
Hard gel manicures chipped repeatedly with no response or refund provided.
Business reply on Google
we do offer a 7 day guarantee for any type of manicure. we willing fixed your nails every time you came back to get them fixed, not placing your hands all the way in the lamp might cause the gel not to dry correctly that's why you see the same fingers getting chipped. Also In the pictures it looks like you have a lot more growth so it seems like you haven't been in for a few weeks , depending on lifestyle nails might chip faster . We would've appreciated if you had given us a call to inform us about your concerns.
Staff caused physical injury and provided poor, rushed service.
Poor nail service, unprofessional staff behavior, and unhygienic tool usage.
Business reply on Google
It seems like you neglected to include a lot of the events that actually happened to make it seem like you' re the victim. First of all you came in during the busiest time of the day without prior notice expecting to be serviced right away, the receptionist explained that we could fix your nails but that there would be a wait, as every technician was currently working on another client. It is unfortunate that you choose to bring up race, as we discriminate against no one, and service clients of all races and backgrounds equally. The man at the front did threaten to call the cops because you were making a scene and were loud and distruptive enough to be heard throughout the entire salon. Race was never mentioned or even considered as a factor in this. After being informed that there would be a wait for a fix, and that we do not issue refunds for nails that can be easily remedied, you chose to raise your voice, argue with the receptionist, who was calmly trying to assist you, and draw the attention of the entire salon, distrupting our normal business. You were fully prepared to pull out the race card, and said to our staff, "Tell them (the police) I'm black and they'll get here faste
Unsanitary tools and surfaces with poor quality service provided.
Staff provided rude service and hung up during a phone call.
Unsanitary manicure caused physical injury and poor service quality.
Customer waited one hour past appointment time without service.
Poor nail service quality and blocked customer communication
dirty equipment and poor quality nail application
Technician fell asleep and manicure polish application was poor quality.
Business reply on Google
Hello, sorry for our late response. If only we would know about the lumpy polish, we would offer a complete touch up already. About the duration of the mani and pedi, please bare in mind it was gel pedicure and mani with all 10 different colors. Thank you
Staff repeatedly changed appointment times and failed to show up.
Business reply on Google
Hello, thank you for your input and we do apologize for any inconvenience we might have caused. We hope you can understand that the whole world is short staffed since the pandemic. As for us being in the service industry we always strike our best to serve everyone in the most timely manner even if that costs us time for our loved ones, and for ourselves. We hope you understand we wouldn’t change your appointment time if it wasn’t due to our staff’s family issue. Up on your arrival, we only set you at our waiting area for no more than 5 mins and you already insisted that we cast a long wait on you. Then we showed you colors to choose and set you at our massage chair getting ready for your pedicure as your technician is getting ready and sanitizing her tools from her previous client. We know everyone’s time is precious but during this difficult time that everyone is experiencing please be kind, patience to any other business you go to. Thank you!
Improper nail removal and application caused damage and breakage.
Business reply on Google
Hello, I’m sorry that this happened to you. We have proof on our side that you came in on March 29, which is 11 days. We offered you to come in and get a new set at 50% off because if one of our techs fixed the damage, the nails would just grow out next week and you would have to come back anyway. The pictures that you showed us showed an enormous amount of growth and usually with dip it should not have chipped unless the person is extremely rough with their nails. Also after 11 days there was no lifting so that was not a technical job. You were THREATENING with text messages to leave bad review on social media if you didn’t get free nails. Have a great day.