DRIVE Rental Cars
🚙 Rental Cars · Los Angeles
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Rental car company overcharged for a downgraded vehicle after flight delay.
Business reply on Google
Hi Luke, thank you for your feedback. We are sorry for the inconvenience with your prepaid reservation, the replacement vehicle, the added fees, and the service you received. This is not the experience we want to provide, and your comments have been noted. Please reach out to us via our chatbot at qrco.de/bfTxir or by email at [email protected] so we can look into this further and help resolve the issue.
Staff pressured customer into purchasing unnecessary duplicate insurance coverage.
Business reply on Google
Hi Aracely, thank you for your feedback. We are sorry for the frustration with the insurance discussion and for any confusion regarding our branding. Your comments about the information you were given and the pressure you felt to purchase coverage have been noted and will be reviewed with our team. If there is anything we can do to help resolve this, please reach out via our chatbot at qrco.de/bfTxir or by email at [email protected].
The rental vehicle was dirty and had an unpleasant odor.
Business reply on Google
Hi Cardell, thank you for your feedback, and we are sorry for the inconvenience. A clean, fresh vehicle should be expected, and we appreciate you bringing the condition and odor issue to our attention. We are reviewing our cleaning and inspection process with our team. If there is anything we can do to help resolve this, please reach out to us via our chatbot at qrco.de/bfTxir or by email at [email protected].