Drivo Rent A Car
🚙 Rental Cars · South Ozone Park
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer misled into purchasing expensive, undisclosed insurance coverage at rental…
Company failed to process refund for a cancelled rental car reservation.
Business reply on Google
We’re sorry for any inconvenience you experienced while renting with us. Your feedback is important, and we would like to learn more about the issue so we can assist you. Please contact us directly at [email protected] or at (855) 550-0008, and we’ll be happy to help resolve the matter. Best regards, Bruce R. * * * Customer Care at Drivo Rent a Car A: 408 Carnegie Ave, Newark, NJ, 07114 P: 855-550-0008 F: 973-556-1909 E: [email protected] W: http://www.drivo.com/ Drivo Rent a Car
Forced purchase of expensive insurance and unexpected additional rental costs.
Business reply on Google
Hello, We are truly sorry to hear about your frustrating experience at our JFK location regarding the unexpected location transfer and the insurance charges. This is certainly not the level of service we strive to provide. We would like to investigate this matter further and see how we can assist you. Could you please contact us directly with your rental details (such as your confirmation or agreement number)? Thank you for your feedback, and we look forward to hearing from you. Best regards, Bruce R. * * * Customer Care at Drivo Rent a Car A: 408 Carnegie Ave, Newark, NJ, 07114 P: 855-550-0008 F: 973-556-1909 E: [email protected] W: http://www.drivo.com/ Drivo Rent a Car
The company uses deceptive insurance policies to overcharge customers.
Business reply on Google
We’re sorry for any inconvenience you experienced while renting with us. Your feedback is important, and we would like to learn more about the issue so we can assist you. Please contact us directly at your convenience, and we’ll be happy to help resolve the matter. Best regards, Bruce R. * * * Customer Care at Drivo Rent a Car A: 408 Carnegie Ave, Newark, NJ, 07114 P: 855-550-0008 F: 973-556-1909 E: [email protected] W: http://www.drivo.com/ Drivo Rent a Car
The company has failed to return the customer's security deposit.
Business reply on Google
Thank you for sharing your feedback. We understand your concerns regarding the remaining balance of your security deposit. Please note that security deposits may take up to 20 banking days to be released and, in some cases, are subject to review before the remaining balance is returned. We appreciate your patience during this process. If you have any questions regarding your rental, our Customer Care team [email protected] is available to assist you directly. Best regards, Veronica * * * Customer Care at Drivo Rent a Car A: 408 Carnegie Ave, Newark, NJ, 07114 P: 855-550-0008 F: 973-556-1909 E: [email protected] W: http://www.drivo.com/ Drivo Rent a Car
Misleading location advertising and mandatory additional insurance fees.
Business reply on Google
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We understand your concerns regarding our off-airport location and the additional charges. Our location is served by a complimentary shuttle from the airport rental facility. We also recognize your concerns regarding the insurance requirements. Customers may use their own insurance provided it meets our rental requirements and the required documentation is presented for verification at the time of pickup. Your comments are important to us and will be shared with the appropriate team as we continue working to improve our communication and overall customer experience. Thank you for your feedback. Best regards, Veronica * * * Customer Care at Drivo Rent a Car A: 408 Carnegie Ave, Newark, NJ, 07114 P: 855-550-0008 F: 973-556-1909 E: [email protected] W: http://www.drivo.com/ Drivo Rent a Car
Company applied undisclosed fees and incorrect double billing charges to invoice.
Business reply on Google
We’re sorry for any inconvenience you experienced while renting with us. Your feedback is important, and we would like to learn more about the issue so we can assist you. Please contact us directly at [email protected] or at (855) 550-0008, and we’ll be happy to help resolve the matter.
unauthorized charges and excessive wait times during vehicle pickup
Business reply on Google
We’re sorry for any inconvenience you experienced while renting with us. Your feedback is important, and we would like to learn more about the issue so we can assist you. Please contact us directly at your convenience, and we’ll be happy to help resolve the matter. Best regards, Bruce R. * * * Customer Care at Drivo Rent a Car A: 408 Carnegie Ave, Newark, NJ, 07114 P: 855-550-0008 F: 973-556-1909 E: [email protected] W: http://www.drivo.com/ Drivo Rent a Car
Aggressive upselling and a dangerous floor mat defect in rental vehicle.
Business reply on Google
We’re sorry for any inconvenience you experienced while renting with us. Your feedback is important, and we would like to learn more about the issue so we can assist you. Please contact us directly at [email protected] or at (855) 550-0008, and we’ll be happy to help resolve the matter.
Rental car had dangerous mechanical faults and company refused replacement or refund
Business reply on Google
We’re sorry for any inconvenience you experienced while renting with us. Your feedback is important, and we would like to learn more about the issue so we can assist you. Please contact us directly at [email protected] or at (855) 550-0008, and we’ll be happy to help resolve the matter.
The rental vehicle was defective and unsafe to drive.
Business reply on Google
We’re sorry for any inconvenience you experienced while renting with us. Your feedback is important, and we would like to learn more about the issue so we can assist you. Please contact us directly at [email protected] or at (855) 550-0008, and we’ll be happy to help resolve the matter.
Company provided inaccurate credit check information and refused to verify results.
Business reply on Google
Hello Edward, thank you for leaving a review for our John F. Kennedy location. We’re sorry to hear about your experience and appreciate you sharing these details. We understand how concerning this situation must have felt. Drivo Rent a Car does not conduct hard credit checks, and any soft verification is solely used to confirm identity and payment validity—it does not affect credit scores. We sincerely apologize if this was not clearly communicated at the time of rental. Please contact us directly at [email protected] with your reservation details so we can review what happened and address your concerns appropriately. Best regards, Veronica * * * Customer Care at Drivo Rent a Car A: 408 Carnegie Ave, Newark, NJ, 07114 P: 855-550-0008 F: 973-556-1909 E: [email protected] W: http://www.drivo.com/ Drivo Rent a Car
Unauthorized insurance charges were applied despite explicit declination by the customer.
Business reply on Google
We’re truly sorry to hear about your experience and want to sincerely apologize for the inconvenience you encountered. This is never the level of service we strive to provide, and we completely understand how frustrating this must have been for you. We’ll be checking with the location to review exactly what happened and will get back to you as soon as possible with an update. Thank you for bringing this to our attention — your feedback helps us improve and provide a better experience moving forward. Best regards, Steve * * * Customer Care at Drivo Rent a Car A: 408 Carnegie Ave, Newark, NJ, 07114 P: 855-550-0008 F: 973-556-1909 E: [email protected] W: http://www.drivo.com/ Drivo Rent a Car
Excessive repair charges and fraudulent billing for minor vehicle damage.
Business reply on Google
We’re sorry for any inconvenience you experienced while renting with us. Your feedback is important, and we would like to learn more about the issue so we can assist you. Please contact us directly at your convenience, and we’ll be happy to help resolve the matter. Best regards, Bruce R. * * * Customer Care at Drivo Rent a Car A: 408 Carnegie Ave, Newark, NJ, 07114 P: 855-550-0008 F: 973-556-1909 E: [email protected] W: http://www.drivo.com/ Drivo Rent a Car
Rental denied due to credit check policy despite prepaid reservation.
Business reply on Google
We’re sorry for any inconvenience you experienced while renting with us. Your feedback is important, and we would like to learn more about the issue so we can assist you. Please contact us directly at your convenience, and we’ll be happy to help resolve the matter. Best regards, Bruce R. * * * Customer Care at Drivo Rent a Car A: 408 Carnegie Ave, Newark, NJ, 07114 P: 855-550-0008 F: 973-556-1909 E: [email protected] W: http://www.drivo.com/ Drivo Rent a Car
discriminatory rental practices and unprofessional staff behavior
Business reply on Google
We’re truly sorry to hear about your experience and want to sincerely apologize for the inconvenience you encountered. This is never the level of service we strive to provide, and we completely understand how frustrating this must have been for you. We’ll be checking with the location to review exactly what happened and will get back to you as soon as possible with an update. Thank you for bringing this to our attention — your feedback helps us improve and provide a better experience moving forward. Drivo Rent a Car
Vehicle provided was dirty and had pre-existing damage.
The company charged unauthorized fees after the vehicle was returned.
The rental car had a malfunctioning driver side seatbelt.
Business reply on Google
We apologize for the inconvenience and safety concern you experienced with the seatbelt, Paulina. Please contact us directly so we can address your concerns and work towards a resolution.
Unjustified smoke damage charges and blacklisting without explanation.