Drury Inn & Suites Columbus Dublin
🏨 Hotels & Travel · Dublin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Hotel staff failed to book room and provided poor customer service.
Business reply on Google
Hello Tyler! Thank you for your feedback regarding our Drury Inn & Suites Columbus Dublin. Please accept our apology you encountered an unhelpful team member. We will be sure to share your feedback and hope you will give Drury Hotels another chance in the future.
Hotel cancelled confirmed reservation upon arrival without providing adequate…
Business reply on Google
Hello Gabriel! Thank you for your feedback regarding our Drury Inn & Suites Columbus Dublin. We will be sure to share your feedback and hope you will give Drury Hotels another chance in the future.
Guest found a bug and management provided poor service and communication.
Business reply on Google
Hello Kristina! Thank you for your feedback regarding our Drury Inn & Suites Columbus Dublin. Please accept our apology your had a concern during your stay that was not handled to your satisfaction. We will be sure to share your feedback and hope you will give Drury Hotels another chance in the future.
Multiple guest vehicles were broken into in the hotel parking lot.
Business reply on Google
Hi Lucia. Thank you for providing us with your valuable feedback. We’re disappointed to hear that you were a victim of a car breakin. We know how upsetting this can be. We hope you give us another chance soon, so we can share a more positive experience.
Guest reported bed bug infestation and poor corporate customer service response.
Business reply on Google
Shelia, we’re disappointed by your feedback. We’d appreciate the chance to go over your concerns and appropriate solutions so please contact us at 614-798-8802.
Guests smoking marijuana at the pool area caused safety concerns.
Business reply on Google
Hello Joseph! Thank you for your feedback regarding our Drury Inn & Suites Columbus Dublin. We will be sure to share your feedback and hope you will give Drury Hotels another chance in the future.
Hotel fails to monitor parking lot for disruptive noise at night
Business reply on Google
Hi Raw. Thank you for providing us with your valuable feedback. We’re disappointed to hear that you were unable to have an enjoyable stay. We hope you give us another chance soon, so we can share a more positive experience.
The hotel room was small and the shower caused flooding.
hotel failed to manage parking availability for guests with large vehicles
Business reply on Google
Hello Michael! Thank you for your feedback regarding our Drury Inn & Suites Columbus Dublin. Please accept our apology that you has issues with parking. We will be sure to share your feedback and hope you will give Drury Hotels another chance in the future.
Hotel room assignment error and unsanitary pool and lobby bathroom conditions.
Business reply on Google
Hi J.M. Thank you for providing us with your valuable feedback. We’re disappointed to hear that this stay is the worst hotel experience you have ever had. We hope you give us another chance soon, so we can share a more positive experience.
The hotel rooms and dining area are dirty and smell bad.
Business reply on Google
Hello Austin! Thank you for your feedback regarding our Drury Inn & Suites Columbus Dublin. Please accept our apology that you are not enjoying your stay. We will be sure to share your feedback and hope you will give Drury Hotels another chance in the future. Please feel free to ask for a manager at the front desk to discuss your concerns.
Hotel refused refund for advance payment and charged additional tax fees.
Business reply on Google
Hi Kimberly. Thank you for providing us with your valuable feedback. When a guest books an advance payment reservation there are at least three spots on the reservation that they click stating it is advance purchase and non-refundable. You are welcome to respond back to the denied hardship and further explain your situation to see if anything can be done.
Car theft and poor management of disruptive guests in pool area.
Business reply on Google
Beth, we’re disappointed by your feedback. We’d appreciate the chance to go over your concerns so please contact us at 1 614-798-8802.
staff rudely denied access to provided food and alcohol coupons
Business reply on Google
Hi Wade. Thank you for providing us with your valuable feedback regarding our Drury Inn & Suites Columbus Dublin. We’re disappointed to hear that your stay wasn’t exactly to your liking. We hope you give Drury Hotels another chance soon, so we can share a more positive experience.
The hotel room was infested with bed bugs.
Business reply on Google
Hi Sarah. Thank you for sharing a review with us. We would like to have you reach out to the hotel directly at +1 614-798-8802 and ask to speak with a manager so that they can look further into your concerns.
Room assignment issues, ongoing construction, and poor quality food service.
Room was not ready until hours after the scheduled check-in time.
Hotel rooms are dirty, smell bad, and do not match photos.
Hotel room was dirty, poorly maintained, and had broken equipment.
The hotel room was dirty with stained surfaces and cobwebs.