Drury Inn & Suites Columbus Polaris
🏨 Hotels & Travel · Columbus
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Excessive wait time for room check-in and missing room amenities.
Business reply on Google
Hello Adrienne! Thank you for your feedback regarding our Drury Inn & Suites Columbus Polaris. Please accept our apology your room was not ready upon arrival. We will be sure to share your feedback and hope you will give Drury Hotels another chance in the future.
Vehicle windows were smashed in the hotel parking lot.
Hotel released prepaid room despite prior notification of late arrival
Business reply on Google
Hello Tinisha! Thank you for your feedback regarding our Drury Inn & Suites Columbus Polaris. Please accept our apology. We will be sure to share your feedback and hope you will give Drury Hotels another chance in the future.
Broken elevator and overcharged room rate during stay.
Business reply on Google
Hello Michelle! Thank you for your feedback regarding our Drury Inn & Suites Columbus Polaris. Please accept our apology there was only one working elevator. We will be sure to share your feedback and hope you will give Drury Hotels another chance in the future.
The hotel elevator has been out of service for a year.
Business reply on Google
Hello Mr. Lately! Thank you for sharing your experience. We apologize for the inconvenience of the elevator being down. We have had the elevator repaired and it just happens to be down again. We completely understand this frustration and hope you do give us another chance in the future.
Poor room amenities, broken elevator, and power outage during stay.
Business reply on Google
Hello Ryan! Thank you for your feedback regarding our Drury Inn & Suites Columbus Polaris. Please accept our apology that you did not enjoy your stay. We will be sure to share your feedback and hope you will give Drury Hotels another chance in the future.
Hotel room was malodorous and elevator service was severely delayed.
Business reply on Google
Hello! Thank you for your feedback regarding our Drury Inn & Suites Columbus Polaris. We will be sure to share your feedback and hope you will give Drury Hotels another chance in the future.
limited elevator access and poor pool maintenance during stay
Business reply on Google
Hi Tim. Thank you for sharing your review. We’re disappointed to hear that you had so many concerns during your stay. We hope you give us another chance soon, so we can share a more positive experience.
Hotel cancelled confirmed reservation due to overbooking
Business reply on Google
Hi Greg. Thank you for providing us with your valuable feedback. We’re disappointed to hear that the hotel was oversold and unable to honor your reservation. We hope you give us another chance soon, so we can share a more positive experience.
The hotel overbooked and failed to provide a reserved room.
Business reply on Google
Hi Melissa! Thank you for your review. I am sorry to hear that the hotel overbooked and was unable to honor your reservation. This is something we don't ever want to happen. We hope you come back and give us another chance to provide an exceptional stay.
The hotel charged a higher price for laundry than advertised.
Business reply on Google
Hello! Thank you for your feedback regarding our Drury Inn & Suites Columbus Polaris. Please accept our apology there was an error with your laundry charge. We will be sure to share your feedback and hope you will give Drury Hotels another chance in the future.
Elevator issues, staff ignored child harassment, and failed to provide compensation.
Business reply on Google
Hi Zubair. Thank you for providing us with your valuable feedback. We’re disappointed to hear that your stay was not up to Drury standards, however if the manager offered you compensation it is something we always follow through on so I would recommend reaching back out at +1 614-854-0216 to follow up with a manager. We hope you give us another chance soon, so we can share a more positive experience.
Unsanitary hotel conditions, poor maintenance, and delayed breakfast service.
Business reply on Google
Hi Jayson. Thank you for providing us with your valuable feedback. We’re disappointed to hear that you experienced so many concerns during your stay, however appreciate the detailed feedback. We hope you give us another chance soon, so we can share an even more positive experience.
Front desk attendant provided rude service and incomplete check-in process.
Business reply on Google
Hi Hunter. Thank you for providing us with your valuable feedback. We’re disappointed to hear that our team member did not provide a good service experience during your stay. We hope you give us another chance soon, so we can share a more positive experience.
Hotel double charged the customer and evicted them after a dispute.
Business reply on Google
Hello Sean! Thank you for your feedback regarding our Drury Inn & Suites Columbus Polaris. Please accept our apology that you had concerns regarding billing. We will be sure to share your feedback and hope you will give Drury Hotels another chance in the future.
unsupervised children repeatedly turned off the hot tub
Business reply on Google
Hello Tanya! Thank you for your feedback regarding our Drury Inn & Suites Columbus Polaris. Please accept our apology that other guests where turning off the hot tub. We will be sure to share your feedback and hope you will give Drury Hotels another chance in the future.
Multiple vehicles were broken into while parked at the hotel.
Business reply on Google
Hello Joseph! Thank you for your feedback regarding our Drury Inn & Suites Columbus Polaris. We will be sure to share your feedback and hope you will give Drury Hotels another chance in the future.
unsupervised children causing chaos in the hotel pool area
Business reply on Google
Hello Phyllis! Thank you for your feedback regarding our Drury Inn & Suites Columbus Polaris. Please accept our apology that the hotel was crowded and children were running around. We will be sure to share your feedback and hope you will give Drury Hotels another chance in the future.
Hotel had plumbing issues, overcrowding, and poor customer service.
Business reply on Google
Hi AJ. Thank you for providing us with your valuable feedback. We’re disappointed to hear that you are having billing concerns. We hope you can get the with appropriate team member to help you get them resolved.
Vehicle theft occurred due to lack of security and surveillance.