Drury Inn & Suites Phoenix Happy Valley
🏨 Hotels & Travel · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Hotel failed to provide the specific room type booked by guest.
Business reply on Google
Hello Anne! Thank you for your feedback regarding our Drury Inn & Suites Phoenix Happy Valley. Please accept our apology the room you reserved was not available. We will be sure to share your feedback and hope you will give Drury Hotels another chance in the future.
Unexpected security deposit requirement prevented hotel check-in
Business reply on Google
Hello Mary! Thank you for your feedback regarding our Drury Inn & Suites Phoenix Happy Valley. We will be sure to share your feedback and hope you will give Drury Hotels another chance in the future.
The hotel failed to refund a triple charge over one thousand dollars.
Business reply on Google
Hello Michelle! Sorry to hear you are having a billing issue. You can contact the hotel or the third party to discuss your concerns.
excessive noise from other guests and lack of management intervention
Business reply on Google
Hello Ashley! Thank you for your feedback regarding our Drury Inn & Suites Phoenix Happy Valley. Please accept our apology that you were disturbed by noise. We will be sure to share your feedback and hope you will give Drury Hotels another chance in the future.
The hotel room was dirty and staff failed to provide linens.
Business reply on Google
Hi Claire. Thank you for providing us with your valuable feedback. We’re disappointed to hear that you experienced concerns that weren't followed up on. You can reach out to the hotel directly to discuss your concerns at +1 623-879-8800.
Hotel staff refused access to restroom facilities for a non-guest.
Business reply on Google
For the safety and security of our guests and out hotel we lock the exterior doors at night. Guest can use their room key to open the doors.
The hotel prohibits leaving pets unattended in guest rooms.
Inability to modify reservation dates or receive a refund.
Excessive noise and poor facility management disrupted the guest stay.
Staff provided incorrect room assignment and failed to address noise complaints.
Rude staff behavior and poor food quality standards.
The hotel room was infested with bed bugs.
Hotel refused check-in for a pre-existing reservation without prior notice.
Understaffed hotel with inconvenient food and drink location.
unattended children causing excessive noise and disturbance in hotel hallways
hotel staff refused room access and parking availability was limited
hotel repeatedly charged credit card for room and unauthorized upgrade fees
hotel room contained blood, bugs, and hair on surfaces
Uncomfortable beds, poor water pressure, broken vending machines, and unfriendly staff.
Staff asked a family with a special needs child to leave.