Drury Plaza Hotel San Antonio Riverwalk
🏨 Hotels & Travel · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff member was unhelpful and refused to check room availability.
Business reply on Google
Hello Cynthia! Thank you for your feedback regarding our Drury Plaza Hotel San Antonio Riverwalk. We will be sure to share your feedback and hope you will give Drury Hotels another chance in the future.
noisy air conditioning, valet misconduct, slip hazard, and dirty pool water.
Business reply on Google
On behalf of Drury Plaza Hotel San Antonio Riverwalk, I would like to apologize for not delivering the quality of service you deserve. I would like to encourage you to reach out to me directly to talk through your stay. We take pride in the level of service we offer our guests and would like the opportunity to regain your trust in the future. Travel Happy, George R. Director of Operations Drury Plaza Hotel Riverwalk P: 210-220-2984
Hotel refuses responsibility for vehicle damage caused by third-party valet service.
Business reply on Google
Hello Jessika! Thank you for your feedback regarding our Drury Plaza Hotel San Antonio Riverwalk. We will be sure to share your feedback and hope you will give Drury Hotels another chance in the future.
Excessive elevator wait times, unprofessional staff, and unsafe wet floor conditions.
Business reply on Google
Hi Rachell. Thank you for providing us with your valuable feedback. We’re disappointed to hear that this stay was not up to Drury standards all around. We hope you give us another chance soon, so we can share a more positive experience.
Slow elevators, dirty facilities, and inefficient valet parking service.
Business reply on Google
Hi Katie. Thank you for providing us with your valuable feedback. We’re disappointed to hear that you experienced so many concerns during your stay with us. We hope you give us another chance soon, so we can share a more positive experience.
Excessive noise from the street prevents guests from sleeping.
Business reply on Google
Hi Brad. Thank you for providing us with your valuable feedback. We’re disappointed to hear that noise kept you awake during your stay. We hope you give us another chance soon, so we can share a more positive experience.
Poor staff service, outdated rooms, and excessive parking fees.
Business reply on Google
Hi Chris, Thank you for your honest feedback. We are disappointed to hear you felt our hotel was outdated but appreciate you being our guest and hope you give other Drury Hotels a chance in the future.
Hotel staff failed to clean room and exhibited racist behavior.
Business reply on Google
Hi Vanessa, We want to thank you for taking the time to give feedback about your recent experience. We are very disappointed that we've failed to deliver the experience you expect. We hope you give us a chance in the future to provide a better stay.
Excessive noise, slow elevators, and inadequate hotel facilities and breakfast service.
Business reply on Google
Hi Ruby. Thank you for providing us with your valuable feedback. We’re disappointed to hear that you did not get good rest due to noise. We hope you give us another chance soon, so we can share a more positive experience.
Valet service delay caused missed plans and room climate control issues.
Business reply on Google
Hi Eric. Thank you for providing us with your valuable feedback. We’re disappointed to hear that your stay was not up to Drury standards overall. We hope you give us another chance soon, so we can share a more positive experience.
Hotel suffers from poor service, broken amenities, and long elevator waits.
Business reply on Google
Hello Estavan! Thank you for your feedback regarding our Drury Plaza Hotel San Antonio Riverwalk. We will be sure to share your feedback and hope you will give Drury Hotels another chance in the future.
Unhelpful staff, room odors, noise disturbances, and broken hotel amenities.
Business reply on Google
Hello Brittany! Thank you for your feedback regarding our Drury Plaza Hotel San Antonio Riverwalk. We will be sure to share your feedback and hope you will give Drury Hotels another chance in the future.
Hotel room was unsanitary and the air conditioning was not working.
Business reply on Google
Hi kristi. Thank you for providing us with your valuable feedback. We’re disappointed to hear that you experienced these issues during your stay. Your comments have been shared with the hotels management team so they can be addressed at the hotel level. We hope you give us another chance soon, so we can share a more positive experience.
Valet staff exhibited discriminatory behavior and refused to acknowledge paid parking.
Business reply on Google
Hi Emily. Thank you for providing us with your valuable feedback. We’re disappointed to hear that your valet experience was not up to Drury standards. We hope you give us another chance soon, so we can share a more positive experience.
Valet service staff stole personal items from the guest vehicle.
Business reply on Google
Hi rextrah. Thank you for providing us with your valuable feedback. We’re disappointed to hear that your valet experience was not what it should be. We would recommend reaching out to the hotel and asking for a valet supervisor.
Room was dirty and elevator access was difficult for mobility issues.
Hotel served moldy food and had long elevator wait times.
Business reply on Google
Hi un. Thank you for providing us with your valuable feedback. We’re disappointed to hear that your stay was not up to Drury standards. We hope you give us another chance soon, so we can share a more positive experience.
Unsanitary pool conditions, broken amenities, and trash left in room.
The hotel room lacked consistent hot water for bathing and showering.
Business reply on Google
Hello! Thank you for your feedback regarding our Drury Plaza Hotel San Antonio Riverwalk. Please accept our apology that you did not have hot water. We will be sure to share your feedback and hope you will give Drury Hotels another chance in the future.
cockroaches observed in the hotel food service area
Business reply on Google
Hi Sara. Thank you for providing us with your valuable feedback. We’re disappointed to hear that your stay was not up to Drury standards. We hope you give us another chance soon, so we can share a more positive experience.