Dry Creek Grill
🍽️ Restaurants · San Jose
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Poor service, slow refills, and broken lighting during a expensive meal.
Business reply on Google
Edgar, thank you for sharing your feedback. We apologize for the service issues you experienced during your visit; it's clear we fell short of our usual standards, and we appreciate you bringing these concerns to our attention. Your experience is important to us, and we will address these matters with our team to ensure improvements moving forward.
Foreign object in food, poor staff attitude, and unsolicited text messages.
The steak served was extremely dry and poor quality.
The business sends unauthorized marketing texts using reservation contact information.
Business reply on Google
Dear Evan, We’re very sorry to hear about your concern and appreciate you bringing this to our attention. We take guest privacy and communication preferences very seriously. Our text confirmations and messages are only sent to guests who have previously opted in or made a reservation that included consent for communication — and anyone can easily opt out at any time by replying STOP. Please know that your number has already been removed from our system. We appreciate you giving us the opportunity to address this and hope this provides reassurance. Warm regards, Dry Creek Grill
Staff ignored guests and failed to provide service for thirty minutes.
Business reply on Google
Dear Olivier, We’re truly sorry—and honestly, heartbroken—to read your review. You’ve supported Dry Creek in the past, and we’re incredibly grateful for that. To know we failed you so completely on this visit is deeply upsetting. There’s no excuse for the lack of hospitality and service you experienced. This is not who we strive to be, and we’re taking immediate steps with our team to ensure this doesn’t happen again. We can absolutely promise you it won't! If you’re open to it, I’d genuinely appreciate the chance to speak with you directly. Regardless, thank you for all the times you’ve chosen us in the past. We can only hope (and pray) to earn your trust again in the future. Sincerely, Holly Smith [email protected] Owner, Dry Creek Grill 408.858.2175
steak was microwaved instead of grilled to reduce wait time
Business reply on Google
Dear Thomas, Thank you for taking the time to share your feedback. We were surprised and concerned by your comment that your steak may have been microwaved. Please know that we take great pride in how we prepare our food — especially our steaks. We do not use microwaves to cook or finish steaks under any circumstances. Every ribeye is grilled to order, and our team is trained to uphold that standard every time. We’re wondering if there’s a chance there may have been a mix-up — perhaps with another restaurant — or if we might have misunderstood something during your visit. If you’re open to it, we’d really appreciate it if you could share a few more details about when you dined with us and who may have served you. That will help us look further into what happened. Please feel free to reach out to me directly at [email protected] — we would love the opportunity to speak with you personally. Thank you in advance for your time - it's greatly appreciated. Thank you again, and we hope to hear from you. Warm regards, Holly Smith Owner, Dry Creek Grill [email protected] 408.723.7040
Restaurant failed health inspection regarding food safety and hygiene standards.
Poor service and inaccurate menu information regarding wine availability
The restaurant provided poor service during the visit.
Business reply on Google
Hello Peter, Thank you for your review and glad to hear you enjoyed your food. But that the service was poor the night you dined with us. Can you tell us a little more about your experience? We'd like to hear about it. If you have time - please send us a email: [email protected] with your phone number so we can connect. Thank you in advance and look forward to speaking with you.
Inattentive staff failed to provide service and drinks in a timely manner.
Business reply on Google
Dear Niki, So sorry to hear about your experience. We are struggling with unprecedented staff shortages due to illness. Clearly you/your group suffered because of these shortcomings. It certainly was not planned that way or intentional by any means. We are terribly sorry you did not get the quality service that you should expect from us at Dry Creek Grill last night. Although we wish we could go back in time, and provide an outstanding experience - we can promise that we will do so in the future. We are grateful to you and all our guests in choosing Dry Creek Grill and we would absolutely cherish an opportunity to gain your trust going forward. Please reach out directly, if you have a moment. [email protected] Thank you so much and hopefully we will have the opportunity to "wow" you with an exceptional experience at some point in 2024!
The food served was bland and lacked proper seasoning.
Business reply on Google
Dear Teresa, So sorry to hear about your disappointment in the lack of salt in the food and for the awkward greeting you received. With your feedback we have the insight and opportunity for a coaching moment with servers. Our host stand is further inside the restaurant, and agree, it is confusing to have server terminals as the first thing that a guest encounters upon arrival. The servers, in their concentration on placing an order, or processing guest checks, should always: look up, greet the guest, and warmly direct them to the Host stand for seating. We'll continue to remind them of this. And of course, address seasoning with the Chef. We missed the mark for you that evening and truly apologize. Thank you for your gracious feedback. Hopefully, you'll be open to giving us a second chance in the future. All the best, the DCG Team
Poor food quality and slow service at the restaurant.
Staff are arrogant and the food quality is inconsistent
Food lacked seasoning and service was inattentive regarding water refills.
The tuna was overcooked and heavily seasoned.
Automatic gratuity added to bill resulting in poor service
Poor food quality and intrusive table seating arrangement.
The brisket and pulled pork served were mostly fat.
restaurant smelled of feces and staff were rude to customers
Customer experienced severe food poisoning after dining at the restaurant.