Dynasty Nails salon Charlotte NC 28205
💅 Beauty & Spa · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff refused service to a customer accompanied by an infant.
Business reply on Google
Hi Laurelia Lee, We are glad to see you satisfied with the service we brought to you, it was a pleasure to take care of you, and thank you so much for being a customer with us, we truly grateful for your kind words and recommendations.
Rude staff and poor quality nail service with uneven polish application.
Business reply on Google
Hi Taylor, thank you for taking the time to leave your feedback. We take our reputation seriously, so we were surprised to read your review because it does not reflect what happened during your visit. Our staff did greet you, spoke with you during the service, and attempted to communicate several times, but you chose not to respond or make eye contact. We always do our best to provide polite and professional service to every guest. Regarding the final result, after your pedicure was completed, you personally placed paper between your toes before leaving, which affected the appearance of the finished service shown in your photo. That was not how the service looked when it was completed by our technician. We always welcome honest feedback and respectful communication, but based on this experience, we do not believe our salon is the right fit for your expectations. We wish you the best in finding a salon that better matches your needs.
The salon provided poor customer service during a birthday appointment.
Business reply on Google
Hi Carla, Please call the salon so that we can address any issue you may have. I am not seeing any record of you in our system. Thanks.
Technician caused skin cuts and poor nail shaping results.
Business reply on Google
Hello Claire, Please contact the salon so that we can address the situation. We've tried searching for your name in our system and it does not exist in our database. Are you sure you're reviewing the right salon? Please call us. ☎️
Poor nail quality, rude staff, and unfair repair charges.
Business reply on Google
Hi Danielle, We’re sorry to hear about your experience. For clarity, our salon guarantees repairs on broken nails within 24–48 hours of service. In this case, you returned 13 days later, which is outside of our policy. We do our best to be transparent and consistent with this policy for all clients. We understand we may not be the right fit for everyone, and we truly wish you the best of luck in finding a salon that better meets your needs.
Salon refused service due to the presence of an infant.
Business reply on Google
Hi Jessica, We have a sign posted on the front door that has been up there for years. This has always been our policy for the safety small children as all nail salons work around different types of chemicals. Sorry for any inconvenience and best of luck at your next salon!
Staff member was rude and walked away during the consultation.
Business reply on Google
Hi Tomekia, We’re happy that you came back so that we can address the issue. Sometimes we make mistakes but in this case i am glad that we were able to address it. Updated** Hi, I'm sorry for the misunderstanding. The lady that walked away from you did not intentionally try to be rude. She walked away because the person to address the problem came out to help you. It wasn't on purpose and again we apologize for that. We thought you was happy that we resolved the problem for you that is why we reached out. It was a big misunderstanding but I hope you can find another salon to better fit your needs. Best of luck.
Staff caused a bleeding injury and acted unprofessionally during the service.
Business reply on Google
Dear IAmBreAshia Love, We deeply apologize for the distressing experience you’ve described. We would greatly appreciate the opportunity to discuss your concerns further and work towards a resolution. Please contact us directly at (980) 224-7022 so we can address this matter promptly and ensure your concerns are fully resolved. Thank you for bringing this to our attention. We hope to hear from you soon and make things right.
Staff provided rude customer service and failed to greet the customer.
Business reply on Google
We are truly sorry about your recent experience and sincerely apologize if our service did not meet your expectations. We would love the opportunity to address your concerns and improve. Please consider reaching out to us directly at (980) 224-7022 so we can better understand what happened and make things right. Thank you for bringing this to our attention. We hope to have the chance to serve you better in the future.
The technician provided uneven nail sizes and bulky acrylic application.
Customer developed a nail infection due to poor sanitation and technique.
Technician failed to provide requested nail design and quality
Business reply on Google
Sorry you had a bad experience Emma! We sure do try our best and sometimes its just not good enough. We wish you well and hope you find a place to better fit your needs! Thanks for the review!
Technician caused physical injury and performed poor quality nail application.
Acrylic nails were poorly shaped and sloppily applied by the technician.
Customer overcharged for unsatisfactory nail service requiring professional correction
Business reply on Google
Hi Nisha, I apologize for any miscommunication or misunderstanding, our prices and add ons are clearly listed in our price list at the front of the store.
Technician provided unprofessional service and failed to complete the deluxe pedicure…
Business reply on Google
Sorry for you experience. This technician was managing the salon for the day as we are short staffed just like everyone else. Thank you for your review and we will use this feedback to better our establishment.
Staff member was rude and unprofessional during a nail service.
Business reply on Google
I'm so sorry about your experience here. I have looked into the issue and is has been addressed. If you would kindly private message me I would like to make it right with you. Thanks.
Poor nail service quality and additional charges for corrective work.
Business reply on Google
Hi Macoyia, I'm sorry for your experience. I've spoken with Rose she was unaware that the tech had charged you the $25. He didn't know that he wasn't supposed to charge you so give Rose a call or come back up there and we will refund you your money. Again, we apologize about this.
Improper nail application caused a fungal infection and staff refused resolution.
Business reply on Google
You came into the old salon a month after your service stating that you had a fungus and wanted your money back. Whoever your technician is from another salon is not a doctor and should not be able to "diagnosed" you with a fungus issue. I'm not sure where you got your fungus from but it is not from us and we do not give refunds a month after a service. I truly hope you get your issue resolved as there is nothing else that we can do for you here. Thank you for your review.
Staff performed unauthorized services and overcharged the customer.
Business reply on Google
Hi Alexa, A gel manicure is $35 and eyebrows is $10. So $45 should be correct. I'm not sure how you ended up paying $100? Please send me a message directly or call the shop and ask for the owner and leave your info for me to call you back if I'm not there. I would like to get this issue addressed for you. Thank you for the review.