Eagle Postal Center Uptown

Business reply on Google

Stephen, I am one of the owners of Eagle Postal. I am struggling with your review? There is really nothing more our team can do to ensure the safety of your package. We accepted it and have video surveillance that it left with the USPS carrier. We have proof that you dropped it off and proof that it left our store with the appropriate carrier. We are a private shipping center that offers the services of USPS, Fed Ex, UPS, DHL, Freight services and a handful of private services. The United States Post Office is a national organization that is subsidized by our tax dollars. Our small group of stores does not quite have the clout to change the processes of a the Post Office. We’re happy to help with any kind of claim you are trying to file with them… and had we shipped the package for you on our account, we would file the claim on your behalf. But you shipped this package with another vendor or USPS directly. We accepted it as a courtesy (meaning we are not paid anything for it). We made sure it was given to the USPS carrier (and have video proof that happened). But USPS Employees are not employed by us. We can’t make them sign. We can’t make them scan packages. We didn’t lose your pa

Business reply on Google

Thank you for the feedback. Joane works every Saturday and most customers rave about her customer service. We will keep work hard to make sure EVERY customer has a great experience.