East McDowell Storage Solutions
🧰 Other Services · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Facility has poor security, unreliable climate control, and flooding issues.
Business reply on Google
Thank you for your feedback, Kira. We truly appreciate your thoughts on our services! However, we are quite surprised at the experiences you shared here that you say you've had at our facility. As we recall all of our interactions with you over the years, we don't remember any of the issues you mentioned being something that you reported to us in the office. Our onsite staff truly cares about our customers and manage in a way that best benefits all customers. Per Arizona state statute, we do not allow anyone to sleep in their units or anywhere on the property. Manager Steve is always keeping a close eye on this. In addition, we do not turn off the AC when it is hot outside. You may have noticed it off one time when you went to your unit recently. This was due to a power line being down in the area, which we could not control and was fixed within 4 hours. Your concerns about staff interactions, rental policies, and the maintenance of our property will be considered and discussed by upper management, and we will address them with our team. We would like to assure you that since customer safety and satisfaction are our top priorities, we are always looking for ways to make your experi
Inconvenient operating hours, poor service, and unclean facility conditions.
Business reply on Google
Dear A Como-Kane, Thank you for sharing your feedback. We sincerely apologize for the inconveniences you experienced. Your concerns about our hours, service, and cleanliness are important to us, and we will address them to improve our guests’ experiences. We appreciate you bringing this to our attention. This part of town can be particularly difficult to keep unwanted visitors away from the facility, however, you will find that we do a very thorough job of keeping them outside of the facility where they cannot harm your belongings. We have an onsite manager that patrols the facility at various hours around the clock for added security along with a video recording system. In addition, security is why we have limited our hours to what they are. We do offer a few different hours of access on the property for certain units due to their position on the property. Perhaps one of those would serve you better. We hope you will reconsider, and we truly appreciate your business. Warm regards, East McDowell Storage Solutions Management
business refused to refund overcharged fees due to internal communication errors
Business reply on Google
We’re very sorry for the miscommunication and the frustration it caused during your move-out. Your feedback is important and will be shared with our team to help prevent similar issues in the future. If you're open to it, we’d still appreciate the chance to speak further and make things right.
Staff added unexpected fees not included in the online quote.
Business reply on Google
Thank you for your feedback. We’re sorry to hear the in-person experience didn’t match your expectations. Pricing and fees can vary by location and over time, but we’ll review your concerns with our team to ensure transparency moving forward.
rodent infestation found in storage unit causing potential damage to belongings
Business reply on Google
Thank you for being a long-time customer and for sharing your concerns. We’re very sorry to hear about the condition of your unit and the pricing discrepancy. We take issues like this seriously and will review them internally. If you're open to it, we’d appreciate the opportunity to speak with you directly to address the matter.
Business auctioned customer property despite payment issues and staff misconduct.
Business reply on Google
Hi Melina. We’re very sorry to hear about your experience and understand how upsetting this situation must have been. Your feedback is being taken seriously, and we’ll be reviewing the matter internally. If you're open to speaking further, we’d appreciate the opportunity to better understand what happened and see how we can address your concerns.
Manager was verbally abusive and unprofessional toward a storage unit tenant.
Business reply on Google
We’re truly sorry to hear about your experience. This is not how we aim to treat our customers, and we take your concerns very seriously. Your feedback will be reviewed with our management team. If you're open to it, we’d appreciate the opportunity to speak with you directly so we can better understand what happened and address the situation appropriately.
Pest infestation damaged stored items and facility prices increased significantly.
Business reply on Google
We’re very sorry to hear about your experience and truly understand your frustration. Your concerns about facility conditions and pricing are important to us and will be reviewed by management. If you’re open to it, we’d appreciate the chance to speak with you directly to better understand the situation and explore possible resolutions.
Management exhibited unprofessional behavior requiring police intervention.
Business reply on Google
We’re very sorry to hear about your experience. We take concerns about customer service and professionalism seriously, and your feedback will be reviewed internally. If you're open to it, we’d appreciate the opportunity to speak with you directly to better understand what happened.
Facility cooling system failure caused damage to stored personal property.
Business reply on Google
We're very sorry to hear about your experience. We take concerns about facility conditions and customer service seriously and regret that your visit was so frustrating. Your feedback will be reviewed by management, and we appreciate you bringing these issues to our attention. If you're open to further discussion, we welcome the opportunity to speak with you directly.
Rude staff behavior and unsanitary facility conditions.
Business reply on Google
We’re truly sorry to hear about your experience. This is not the level of service we aim to provide, and your concerns are being taken seriously. We will be reviewing the situation internally to ensure it is addressed appropriately. If you're open to further discussion, we’d appreciate the opportunity to speak with you directly.
Manager was unprofessional and aggressive during a billing dispute.
Business reply on Google
We sincerely apologize for your recent experience and the behavior you described. This is not reflective of the standards we strive to uphold. Your feedback is crucial, and we will address this matter with our team to ensure it does not happen again. Thank you for bringing this to our attention.
Manager exhibited unprofessional behavior and verbal abuse toward customers.
Business reply on Google
We’re very sorry to hear about your experience and take your concerns seriously. This behavior does not reflect the standard we expect from our team. We will be reviewing this matter internally and encourage you to contact our management directly so we can better understand and address the situation.