Eastway Medical Clinic & Urgent Care Charlotte, NC
🩺 Health & Wellness · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Clinic performed unnecessary tests and staff lacked patient privacy.
frequent appointment rescheduling and rude staff behavior
Clinic refused service after patient waited for an hour
Clinic charged for unperformed labs and failed to process medical referrals.
Clinic failed to provide immigration medical results after payment was collected
Physician provided inaccurate medical documentation causing surgery cancellation.
excessive wait times and unprofessional staff behavior
clinic lost medical records and failed to process immigration physical paperwork
Business reply on Google
Thank you for taking the time to share your experience with us. Your feedback is invaluable, and we appreciate you bringing this to our attention. We will use this information to support our continuous improvement efforts.
Doctor failed to provide care and prescription was sent with errors
Business reply on Google
Thank you for taking the time to share your experience with us. We regret to hear that we did not meet your expectations during your visit. Your feedback is invaluable, we appreciate you bringing this to our attention and will use it for our continuous improvement efforts.
Long wait times, unprofessional medical advice, and unfulfilled prescription orders.
Business reply on Google
Thank you for taking the time to share your experience with us. We genuinely regret to hear that we did not meet your expectations during your visit. Your feedback is invaluable, and we truly appreciate you bringing this to our attention. Please know that we take all reviews seriously and are committed to using your insights to enhance our services. If you would like to discuss your experience further, we would welcome the opportunity to connect with you directly. Your satisfaction is important to us, and we hope to regain your trust in the future.
Receptionist placed caller on an indefinite hold to avoid scheduling appointment.
Business reply on Google
Thank you for taking the time to share your experience with us. We genuinely regret to hear that we did not meet your expectations during your visit. Your feedback is invaluable, we truly appreciate you bringing this to our attention and will use it for our continuous improvement efforts.
clinic failed to provide test results and issued duplicate billing charges
Business reply on Google
Thank you for taking the time to share your experience with us. We genuinely regret to hear that we did not meet your expectations during your visit. Your feedback is invaluable, we truly appreciate you bringing this to our attention and will use it for our continuous improvement efforts.
Clinic failed to process medical clearance forms and communicate test results
Business reply on Google
Thank you for taking the time to share your experience with us. We genuinely regret to hear that we did not meet your expectations during your visit. Your feedback is invaluable, we truly appreciate you bringing this to our attention and will use it for our continuous improvement efforts.
Patient charged for unnecessary services without receiving a medical diagnosis
Business reply on Google
Thank you for taking the time to share your experience with us. We genuinely regret to hear that we did not meet your expectations during your visit. Your feedback is invaluable, we truly appreciate you bringing this to our attention and will use it for our continuous improvement efforts.
Staff unprofessionalism and incorrect administration of a DOT hearing test.
Business reply on Google
Thank you for taking the time to share your experience with us. We genuinely regret to hear that we did not meet your expectations during your visit. Your feedback is invaluable, we truly appreciate you bringing this to our attention and will use it for our continuous improvement efforts.
Receptionist displayed unprofessional and dismissive behavior toward the patient.
clinic failed to provide requested gender of doctor and was unorganized
Unprofessional staff ignored the patient and provided inaccurate wait time information.
Medical staff provided incorrect medication and failed to transfer patient records.
Business reply on Google
Thanks for bringing this issue to our attention. We are sorry that your experience did not meet your expectations. We will work to resolve it as soon as possible. To do so, we need the following: 1. Full name and date of birth (DOB) of the patient 2. Medical Release Form. This form can be obtained from the new PCP's or our office. It has to be completed and signed by the patient to be valid. Email the above to [email protected]. You can also call us at 704-3608893 during office hours. Thanks. 06/08/2023 Madam, This is the second time you are giving our clinic a negative review and we would want to know why? Neither you nor any of your relative is a patient of the clinic at this point in time. A couple of months ago, you gave the clinic your first negative review because you felt that we did not meet your expectations. We wanted to make amends and requested that you reach out to us or provide some information that would help us resolve the issues you raised, but we did not hear from you. Rather, you resorted to giving the clinic a second one-star review within a couple of months. We would like to know the basis for this second negative review? Thanks.
The clinic exam rooms and facility were observed to be dirty.