Eastway Regional Recreation Center
🏋️ Fitness & Gyms · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Facility cancelled room reservations after invitations were already distributed.
basketball court closed despite no activity occurring
The swimming pool water is unsanitary and poses health risks.
Pool closed due to fecal contamination in the baby swim area.
Volleyball net was not set up and staff were unavailable.
Pool water and air temperatures are too cold for comfortable swimming.
Business reply on Google
Hi Volha, Fortunately we do have two pools onsite, one designed more for lap swimming and programming which we keep around 82*, much warmer than a traditional lap swimming pool. We also have our leisure pool option which has water temperatures around 86*, making it a great choice for folks who aren't actively working out. If you'd like to speak more about water and air temperature requirements, feel free to reach out directly to the facility and we'll get you in for a tour and further explanation!
Facility denied access due to uncommunicated changes in membership policy.
Business reply on Google
Hi Francisco, Your pass unfortunately had irregularities with the permitted quantity of adults and types of family members on the pass. Sorry you didn't get some of the answers you were looking for, please send an email including your preferred method of contact to [email protected] and we will get back to you ASAP. Thank you, Eastway Regional Management
Long phone hold times and inability to schedule classes online.
Business reply on Google
Hi Vanessa - sorry you've been having trouble getting through! If you'd like to email [email protected] with your phone number to contact you back we can do that. We also see less call volume between 2-4pm on weekdays where we'd be happy to assist!
Facility failed to honor party booking and forced guests to wait outside
Business reply on Google
Hi Stefanie - the Events team pulled together the information from your day and hate that you had some misinformation. The manager is reaching out to you and hopefully we can connect ASAP to rectify some of the issues!
Basketball courts are consistently unavailable due to pickleball priority.
Website displayed incorrect operating hours for the facility
Business reply on Google
Hi Betty, So sorry for the mixup. We contacted all participants registered for programs before closing, next time you're in the facility will you double check with the front desk to confirm your contact information. See you again soon!
The cycle class instructor failed to show up for the session.
Business reply on Google
Jamila, very sorry to hear about your recent class cancellation. We have a contractor that manages that class and we have been unable to get them onsite recently. We're working hard to get spin class back up and running. In the meantime, we invite you to come check out one of our other options including yoga, tai chi, strength training, circuit classes and more!
Indoor pool closed unnecessarily due to weather policy
Business reply on Google
Hi, D. Thanks for the feedback and thoughts on the lightning policy.
Staff failed to honor promised pricing and availability for party booking.
The business failed to respond to multiple phone calls and voicemails.
Business reply on Google
Hi Sudheer, we received your message on here also. You'll have a call back today, look forward to talking to you!
patrons uncomfortable with gender identity policy in women's dressing room
Business reply on Google
Hi Monique, Thank you for your detailed comment. During these unprecedented times as it relates to health, safety, and staffing, we have had to make some sudden adjustments to our operating schedule. We were able to successfully update Google, Website, Phone, and In-Person signage regarding the new hours of operation but hate that we weren't able to clearly get that message to you in time! Please seek out management onsite if you are ever uncomfortable with anything in the facility, including touch or physical distancing for us to address ASAP! Hope to see you onsite again soon.
Operating hours were reduced after the membership was purchased.
Business reply on Google
Hello Thai, thank you for your comments. We're battling some unprecedented staffing issues, and are daily working to remedy and provide you as many hours and amenities as possible. Keep an eye out for more updates as we expand our pool hours as staffing allows. Hope to see you onsite again soon!
Leisure pool operating hours are not clearly listed on the website.
Business reply on Google
Hi Shereta, we received your call information a few days ago and attempted to contact you via the email address on file, but it was returned invalid. We're happy to connect with you if you'll give us a call or email, including updating you on operating times and amenities! Talk to you soon!
Long wait times and early unannounced pool closure.
Business reply on Google
Hi Nana, We hate your experience at Eastway Regional wasn't 5 Star quality! While we are in our current phase of operations, our hours for various facility amenities rotate depending on times with the most demand. Any reservation blocks to utilize the facility can be found online between 1-7 days in advance, and we hope you'll check out our open times and come enjoy the facility again.