Eclipse Nail Bar
💅 Beauty & Spa · San Jose
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Poor manicure quality and incorrect nail polish application.
Business reply on Google
Hi Maria! We are sorry that your builder gel manicure did not come out as you had hoped. Please come in and we will re-do your builder gel for free. We will try our best to match colors with different products but if we cannot, we are happy to use the same color paint as your toes. Thank you!
Nail technician provided poor service and could not accept card payments.
Poor nail shaping and unprofessional payment methods at the salon.
Front desk staff member was rude and aggressive toward the customer.
Technician caused physical injury and nail damage during acrylic application.
Customer experienced discriminatory service and unfair wait times by staff.
Staff ignored instructions and overcharged for nail services.
Staff failed to replicate requested nail design and charged high price.
Business reply on Google
Hi Delfina! Thank you for taking the time to write this very detailed review! We are sorry to hear that your daughter did not like her nails. After discussing the situation with our staff, we believe we remember you. When you came in and asked about the original design, we quoted you a price, which you did not agree with. After showing a second design, our technician tied her best to replicate it by hand, to which your daughter called “ugly,” to her face. After trying a number of other designed for her, including hand painting, applying numerous rhinestones, which then had to be removed, your daughter was still not satisfied. In the end we did a full set of acrylics with colored powder, painted French tips, a couple of cute 3d hibiscus charms, and a spa pedicure for $100. We also stayed past closing time despite the fact that you did not have an appointment. We are sorry things didn’t turn out the way you wanted! We truly hope to see you in the future!!
Poor nail application quality and unprofessional staff behavior during the visit.
Business reply on Google
Hi Delilah. Thank you for taking the time to write a review. We are sorry to hear that you were made to feel uncomfortable because of your technician speaking in their native language to others while working with you. That is not acceptable and we always discourage that kind of behavior. In regards to your experience with the see-through color that you selected, those colors are designed to appear that way on your nail. They are called “jelly” colors, like the jelly sandals from back in the day. Your technician should have made sure you were aware of that before painting. At least, she should have allowed you to change the color of you did not like it. We are happy to change it for you, if you’d like to come in free of charge. We hope to see you again!
Poor nail shaping, uneven polish application, and unfriendly staff service.
Poor nail shaping, painful buffing, and rude staff service.
Inexperienced technician and rude staff behavior regarding service quality and payment.
customer was overcharged for basic manicure and pedicure services
The salon lacks a selection of classic nail polish colors.
Acrylic nails were poorly shaped, bumpy, and had uneven glitter application.
Nails are crooked and polish contains debris
Staff coerced higher tips and failed to provide promised services.
Unexpected price increases and poor quality of nail shaping services.
Poor quality acrylic nails with uneven shaping and premature lifting.