Eco Movers Moving & Storage Seattle Movers

Business reply on Google

Hello Nadeen, We're sorry to see that this was your takeaway from the move. However, because this matter was thoroughly investigated and resolved directly with you and Karina, we believe it's important to provide additional context. Throughout the claims process, we carefully reviewed the documentation you submitted, discussed your concerns with management and the crew, and responded in detail to each issue raised, including the packing services, crew conduct, damaged items, billing documentation, and overall moving experience. Regarding the reported damages, the shipment was transported under the Basic Valuation Coverage selected at the time of booking. Under the terms of that coverage and applicable UTC regulations, the carrier's liability for the reported damaged items was approximately $40.20. Although this was our contractual liability, we voluntarily increased the settlement to $500.00 as a goodwill gesture in recognition of your dissatisfaction with the overall experience. Your review also suggests that Eco Movers attempted to prevent you from sharing your experience publicly. This is not accurate. During our communications, we clarified that nothing prevented you from posti

Business reply on Google

Thank you for your feedback. We respectfully disagree with several of the statements in your review. The automated cancellation email was sent because our system marked the move as unconfirmed after we were unable to complete our standard confirmation process. Once you contacted us, the move was immediately reinstated and completed as scheduled. Regarding the billing, you were not charged "twice as much." Your move was billed according to the hourly agreement you accepted, based on the actual time worked, including travel time from the appropriate dispatch location. We also found no evidence that you were promised mileage-based billing or that your belongings were not properly protected. After reviewing your concerns, we provided a detailed explanation of our findings. Unfortunately, despite our efforts to address the issues, you advised us that you intended to post a negative review regardless of the outcome. We stand behind our investigation and the service provided.

Business reply on Google

Thank you for taking the time to speak with us and bringing this to our attention, Andrew. We are very sorry to hear about your experience and understand why this situation would be upsetting. Please know that we take concerns of this nature extremely seriously. We are currently conducting an active investigation into the matter. As we discussed, we will provide you with a detailed update directly via email as soon as we have completed our review. What you described is not reflective of the standards of professionalism, integrity, and customer care that we expect from our team. We are committed to thoroughly investigating your concerns and addressing them appropriately. - The Eco Movers Team

Business reply on Google

Thank you for taking the time to share your feedback, Danielle. We sincerely apologize if our follow-up outreach felt overwhelming or came across negatively, as that is never our intention. We highly value our customers' time and boundaries, and we aim to share our referral program simply as a way to pass along savings to our community. However, we completely understand the importance of communication preferences. We have already updated your account settings to ensure you are opted out of all future marketing communications across all channels. We appreciate you bringing this to our attention so we can continue to refine our customer experience.

Business reply on Google

Thank you for bringing this to our attention, Janice. We take feedback regarding our fleet operations very seriously, as minimizing our environmental impact is a core priority for us. While our moving trucks must occasionally keep their engines running during a job to power the liftgates and safely load heavy inventory, we still enforce strict policies to minimize unnecessary idling. We are currently looking into this report to ensure our environmental standards are being upheld. We appreciate you taking the time to share this feedback.

Business reply on Google

Hi “Lauren” 👀 We’re sorry to hear about your experience—though it’s quite interesting to see the exact same photo and wording appear 7 times under different profile names. 🤔 It’s also a bit unusual for a profile to focus exclusively on one company, especially with identical content. Quite the coincidence, Garret…sorry, Lauren! 😅 We welcome genuine customer feedback, but repetition across profiles doesn’t make a claim more credible—just more noticeable.

Business reply on Google

Hi Garret, We are aware of the photo you referenced and have already addressed that matter internally. As a former employee, your perspective reflects a limited and individual experience and does not represent how EcoMovers operates or the standards we maintain across our teams. We also note that the same review and image have been posted multiple times across profiles. Repetition of identical content does not provide additional context and may create confusion for readers. EcoMovers is committed to consistent, professional service and accountability across every job. We stand behind our team, our processes, and the quality of work delivered to our customers. We consider this matter closed on our end. Any further concerns should be directed through appropriate channels.

Business reply on Google

Thank you for sharing your feedback. We take all concerns regarding our service standards and the handling of our customers' property very seriously. At this time, we have been unable to locate a move in our system under the name in this review. We would like to look into this further to verify these details, as the packing methods you described—specifically moving items without boxes or padding—are a direct contradiction of our strict professional moving protocols. Please reach out to us directly at [email protected] with the name your move was booked under. Once we have this information, we will be able to investigate this matter thoroughly and determine if this was indeed an Eco Movers service.

Business reply on Google

Hello Terri, at Eco Movers, providing a top-tier customer experience is our highest priority, and we take the allegations in your review extremely seriously. After a comprehensive search of our records, we have been unable to locate any customer, move, or claim under your name. Furthermore, we have no documented reports of a missing refrigerator or issues regarding box placement that match your description. Theft and lack of accountability are entirely contrary to our company values and professional standards, and we do not take such accusations lightly. We have a clear process for handling claims and do not 'pass the buck' when legitimate issues are raised. If you are a legitimate customer, we encourage you to contact us at [email protected]. We would be glad to investigate these concerns directly once we can verify your service with us.

Business reply on Google

Hello Monica, We are disappointed to see this review contains several misleading statements, and we are responding to clarify the facts. After receiving your claim, Eco Movers conducted a thorough internal review of all available information and documentation related to your move. We take allegations of harassment and unprofessional conduct seriously. Based on our findings, any personal topics discussed during the walkthrough were introduced by you. The crew did not initiate or engage in personal questioning, and no inappropriate conduct occurred. No policy violations were identified. Regarding cost and timing, the move was quoted using an inventory of approximately 37 items. On arrival, the actual inventory was significantly higher, which directly impacted labor time. Even so, the job concluded just 30 minutes beyond the original estimate and the final charges remained within the 125% allowance permitted for non-binding estimates under Washington State regulations. A billing error related to rest breaks was identified and will be corrected. With respect to wrapping and furniture condition, wrapping instructions and damage waivers were reviewed and signed on site. Items not designa

Business reply on Google

Thank you for sharing your feedback Anthony. We are truly sorry to hear your recent move experience fell short of your expectations. We would like to discuss your concerns further and make things better if at all possible. We have already sent you an email. Please make sure to check your spam and trash folders, as it might be filtered. Alternatively, feel free to contact us directly at [email protected]. We are committed to ensuring a positive outcome and earning your satisfaction!

Business reply on Google

Thank you for sharing your feedback, Matt. We are truly disappointed to read about your recent experience. Unfortunately, we have been unable to locate your service details in our system under the name "Matt Potts". To enable us to conduct a thorough investigation and address your concerns immediately, please contact us at your earliest convenience by emailing [email protected]. We are committed to resolving this situation and hope to restore your trust in our commitment to quality service.

Business reply on Google

Hello J.S., we’re very sorry and disappointed to hear that you did not have the best experience with our team. You mentioned that your property was damaged and that payment was still required—we take concerns like these very seriously. At Eco Movers, we have systems in place to address and resolve any customer concerns, as your satisfaction is paramount to us. Our valuation policies are designed to provide protection for our customers in the event of loss or damage. After thoroughly searching our database, we were unable to locate any services affiliated with this profile. However, we would truly like to get to the bottom of this and offer a resolution—if you did receive valid service from us. Please reach out to us directly at [email protected] so we can better understand the situation and assist you further.

Business reply on Google

Dear Valeska, While we’re pleased that all of your concerns were ultimately resolved to your satisfaction, we want to clarify a few important details for accuracy and transparency. We believe this review misrepresents the situation and contains several inaccuracies. From the moment your claim was submitted, we adhered to industry-standard processes and state regulations to address the issues you reported. We arranged for our trusted contractor to repair your furniture, reimbursed you in full for the flooring repairs (even though those were completed before we could inspect the damage), and provided a clear explanation of our travel time charges, which are fully compliant with state guidelines. The timeline of the process was extended in part due to delayed responses and the timing of documentation provided. Throughout, we made multiple attempts to contact you by phone, text, and email to expedite resolution. You were in communication with the same representative during the entire claims process, although they signed as "Claims" in emails for consistency. While email became the primary method due to unreturned calls, our team was always available to answer questions and provide supp

Business reply on Google

Hi Kelley, Eco Movers takes all concerns—including allegations of harassment—very seriously. However, since you specifically requested that we not conduct an investigation, we cannot corroborate or act on those claims. Regarding the damages you reported, we carefully reviewed the photos provided and found no evidence that they were caused by our crew. A full refund is not supported. If additional documentation showing crew-related damages is submitted, we will review it and take appropriate action. We remain committed to maintaining a safe, professional environment and addressing legitimate concerns when supported by evidence.

Business reply on Google

Hello Eugene, We’re truly sorry to hear about your experience. This review was posted before we had the opportunity to address your concerns directly and work toward a fair resolution. Our team is already in the process of reviewing your case and working to resolve the issues you’ve raised. We take your feedback seriously and remain committed to making this right. Eco Movers Customer Experience Team

Business reply on Google

Dear Hailey, We're truly sorry to hear that your experience did not meet expectations. We understand how frustrating and disappointing moving can be when things don’t go as planned. We’ve looked into your move thoroughly and want to acknowledge where things fell short. While your initial estimate was based on the inventory provided, the amount of packing required ended up being significantly more than anticipated, which added both time and materials to the job. We also recognize that an internal processing error contributed to further confusion and delay, and for that, we sincerely apologize. Regarding the elevator issue, our team was informed it had a history of frequent malfunctions, and when it failed during the move, we did offer to split the job over two days to ease the strain. We understand you chose to complete it in one, and we appreciate the determination to get it done despite the circumstances. We regret any miscommunication and inconvenience caused throughout the process. Our goal is always to provide transparent, professional, and efficient service, and we’re taking your comments to heart as we work to improve. We are currently awaiting your response to our recent ema

Business reply on Google

Hi Jon, we're disappointed to see your review, especially after we addressed your concerns and provided a refund that you willingly accepted. Regarding your TV, you signed a damage waiver acknowledging that we would not be liable due to the item's condition and placement—yet, as a gesture of goodwill, we still offered compensation for your TV and the minor damages shown in your pictures. We have clear documentation proving that we addressed your concerns fairly and that you agreed to our resolution. Our pricing reflects the time and care required for a safe move, and we were transparent throughout the entire process. It's also unusual that you waited over two months after the move to report these damages without any proof linking them to our team. Despite this, we still took your concerns seriously and worked with you in good faith because we value our customers. It's unfortunate that, despite our efforts to resolve the matter fairly, you've chosen to leave a misleading review.

Business reply on Google

You have our sincerest apologies for the damages that were reported to your items during your recent storage stay with us. We understand the frustration and inconvenience this has caused you, and we want to assure you this matter is our top priority. To get the concerns with your damages taken care of, we have sent our claims form to you via email. This form will allow us to assess the damages thoroughly and provide appropriate solutions, whether through repair or reimbursement. Please keep in mind that once submitted, it may take 2-3 business days for us to investigate any issues before reaching out to you via email with the next steps. We also acknowledge your feedback regarding the poorly packed and labeled boxes. This issue has absolutely been brought to the attention of our dispatch and management teams. They are reviewing the issues that occurred and are in the process of implementing corrective measures, including additional coaching and training for our crew members. We hope to use what we learn to prevent such incidents from happening in the future. In regards to the Eco Boxes, it seems like we had a misunderstanding regarding their use, and we sincerely apologize for any