Econo Lodge Charlotte Airport
🏨 Hotels & Travel · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
unexpected cash security deposit and poor facility cleanliness
Business reply on Google
Dear Jack, Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Charlotte Airport. $50.00 incidental deposit is for all non-smoking rooms which is mandatory for no matter where you book from either from 3rd party or directly with the hotel. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future. Sincerely, Dhruv MANAGER Econo Lodge Charlotte Airport 7043922316
Unsanitary room conditions, safety concerns, and failure to return security deposit.
Unresolved clogged toilet and lack of maintenance assistance
Business reply on Google
Thank you for sharing your thoughts. That’s definitely not the experience we strive to provide, and we’ll be addressing this with our team to ensure more attentive service moving forward. If you ever have concerns or need assistance, please know that our front desk team is always available to help. We appreciate your feedback and hope you’ll give us the opportunity to make your next visit more comfortable and welcoming.
cockroach found on bed and refund denied
Business reply on Google
Dear Kaitlyn, Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Charlotte Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Dhruv Manager Econo Lodge Charlotte Airport 7043922316
Excessive noise from neighbors and a non-functional shower.
Business reply on Google
Dear Emilio, Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Charlotte Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future. Sincerely, Dhruv MANAGER Econo Lodge Charlotte Airport 7043922316
The bathroom was unsanitary and the staff was unprofessional and rude.
Business reply on Google
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Charlotte Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future. Sincerely, Dhruv MANAGER Econo Lodge Charlotte Airport 7043922316
room infested with roaches and poor facility maintenance
Business reply on Google
Dear Lamar, Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Charlotte Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future. Sincerely, Dhruv MANAGER Econo Lodge Charlotte Airport 7043922316
Unsanitary room conditions and poor communication regarding pet policies and fees.
Business reply on Google
Dear Maelynn, Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Charlotte Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page: https://www.choicehotels.com/support We hope for an opportunity to properly host you in the future. Sincerely, Dhruv MANAGER Econo Lodge Charlotte Airport 7043922316
The hotel room was dirty and staff refused to clean it.
Business reply on Google
Dear Cheyenne, Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Charlotte Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page: https://www.choicehotels.com/support We hope for an opportunity to properly host you in the future. Sincerely, Dhruv MANAGER Econo Lodge Charlotte Airport 7043922316
The hotel room was infested with cockroaches.
Business reply on Google
Dear Katie, Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Charlotte Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page: https://www.choicehotels.com/support We hope for an opportunity to properly host you in the future. Sincerely, Dhruv MANAGER Econo Lodge Charlotte Airport 7043922316
Shuttle service unavailability and refusal to provide a refund
Business reply on Google
Dear Charles, Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Charlotte Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page: https://www.choicehotels.com/support We hope for an opportunity to properly host you in the future. Sincerely, Dhruv MANAGER Econo Lodge Charlotte Airport 7043922316
Room was dirty, smoking instead of non-smoking, and rude staff.
Business reply on Google
Dear Nhu, Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Charlotte Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued guest. You were not in a smoking room that was actually a non-smoking room. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Dhruv Manager Econo Lodge Charlotte Airport 7043922316
Hotel lobby is locked due to safety concerns and facility is dirty.
Business reply on Google
Dear Mari, Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Charlotte Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page: https://www.choicehotels.com/support We hope for an opportunity to properly host you in the future. Sincerely, Dhruv MANAGER Econo Lodge Charlotte Airport 7043922316
hotel failed to honor room type and forced unnecessary checkout
Business reply on Google
Dear Fresi, Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Charlotte Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page: https://www.choicehotels.com/support We hope for an opportunity to properly host you in the future. Sincerely, Dhruv MANAGER Econo Lodge Charlotte Airport 7043922316
Staff member was disrespectful and lacked professional etiquette.
Business reply on Google
Dear Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Charlotte Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page: https://www.choicehotels.com/support We hope for an opportunity to properly host you in the future. Sincerely, Dhruv MANAGER Econo Lodge Charlotte Airport 7043922316
The hotel room was filthy and in a state of disrepair.
Business reply on Google
Thank you for sharing your experience. We sincerely apologize for the inconveniences you experienced during your stay, including the locked lobby, check-in process, room cleanliness, maintenance issues, and outdated website information. Your comfort is our priority, and we regret not meeting your expectations. We are taking immediate steps to address these concerns to enhance our services. We hope to have the opportunity to provide you with a more pleasant experience in the future.
Poor room maintenance, cleanliness issues, and difficult check-in process.
Business reply on Google
Thank you for sharing your experience with us at Econo Lodge Charlotte. Your feedback about the check-in process, room condition, and amenities is truly appreciated. Our motto is to provide comfort, and we will address these concerns to enhance future stays. We’re glad you enjoyed the fast Wi-Fi and functioning A/C, but we aim to ensure every aspect exceeds expectations. Your insights will guide our improvements, and we hope to welcome you back for a more enjoyable experience.
unexpected shuttle fee and cluttered hotel rooms
Business reply on Google
Dear Dev, Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Charlotte Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page: https://www.choicehotels.com/support We hope for an opportunity to properly host you in the future. Sincerely, Dhruv Manager Econo Lodge Charlotte Airport 7043922316
The hotel room floor was extremely dirty and registration was slow.
Business reply on Google
On behalf of our entire hotel team, I sincerely apologize for failing to meet your expectations. I have shared your valuable feedback with the management to ensure the corrective course of actions is taken to ensure it never occurs in future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations during your next visit to EconoLodge.
Room contained blood-stained bedding and staff failed to provide replacements.
Business reply on Google
Thank you for your feedback. At Econo Lodge Charlotte, our motto is to provide comfort, and we're disheartened to hear about your experience. We regret the cleanliness issues and the delay in resolving them. Your comments help us improve, and we’ll address these concerns immediately. We appreciate your patience and hope you'll consider giving us another chance to serve you better.