Einstein Physicians Mayfair
🩺 Health & Wellness · Philadelphia
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
unexpected charges for medical questions during a physical exam
Business reply on Google
Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. If you'd be willing to provide more feedback, please reach out to us at 215-503-4699 so we can assist you further.
Provider failed to respond to medication renewal request and health concerns
Business reply on Google
Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like to speak with you more regarding this matter. Please reach out to us at 215-503-4699. We look forward to hearing from you.
appointments are frequently rescheduled without proper patient notification
Business reply on Google
Your feedback helps us improve and we would like to learn more about how we could have made your experience better. Please call us at 215-503-4699 so we can work towards a solution. Thank you and have a great day.
Staff failed to schedule appointment and phone wait times were excessive.
Business reply on Google
We regret to hear that you had this experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact our Office of Patient Experience 215-503-4699.
Long phone wait times, appointment delays, and high staff turnover.
Business reply on Google
Your feedback helps us improve and we would like to learn more about how we could have made your experience better. Please call us at 215-503-4699 so we can work towards a solution. Thank you and have a great day.
Long hold times and staff failing to address patient concerns.
Business reply on Google
We regret your most recent visit with us was not up to the standards we strive for at Jefferson Health. We are always looking for ways to improve and we appreciate your feedback. If you would be willing, we would like to have you contact us at 215-503-4699 to discuss ways we can better serve you in the future.
Long hold times and delayed prescription refill responses from the office.
Business reply on Google
Your feedback helps us improve and we would like to learn more about how we could have made your experience better. Please call us at 215-503-4699 so we can work towards a solution. Thank you and have a great day.
Difficulty scheduling appointments and poor communication with the office staff.
Business reply on Google
Thank you for taking the time to leave us feedback about your experience. Please contact us at 215-503-4699 so we can address the issue.
Appointment scheduling errors and poor customer service communication
Business reply on Google
We regret your most recent visit with us was not up to the standards we strive for at Jefferson Health. We are always looking for ways to improve and we appreciate your feedback. If you would be willing, we would like to have you contact us at 215-503-4699 to discuss ways we can better serve you in the future.
Patient unable to schedule a sick visit with primary care physician
Business reply on Google
We regret to hear that you had this experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact our Office of Patient Experience 215-503-4699.
Patient received an unprofessional letter regarding inaccurate missed appointment records.
Business reply on Google
We regret to hear that you had this experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact our Office of Patient Experience at [email protected] or 215-503-4699.
Long wait times and lack of appointment availability for patients.
Business reply on Google
We would like the opportunity to address your concerns. Please reach out to us directly at [email protected] or 215-503-4699 when you have a chance. Thank you, and we look forward to hearing from you.
Repeated appointment cancellations and lack of doctor availability
Business reply on Google
We would like the opportunity to address your concerns. Please reach out to us directly at [email protected] or 215-503-4699 when you have a chance. Thank you, and we look forward to hearing from you.
Patient unable to schedule an appointment for several months
Medical negligence regarding heart condition and poor communication with office staff.
appointment cancellations and long wait times for primary care visits
Business reply on Google
Hi, Holly. I apologize for the inconvenience and frustration you experienced with our recent appointment cancellation and scheduling process. I will share your feedback with our patient experience team. If you would like to speak to someone directly, please email your full name and phone number to me. My email address is [email protected]
office staff consistently fails to return calls or schedule appointments
Business reply on Google
Hi Charlene, thank you for sharing your recent experience. If you would like to speak to someone about your visit, please email your full name and phone number to me. My email address [email protected]
Doctor refused to address urgent health concerns during a scheduled appointment.
Appointment cancelled without notice due to staffing shortages.
Business reply on Google
Hi Ramon, I am sorry to hear about your experience. Please email your full name and phone number to me so we can look into this matter. My email address is [email protected]
frequent last-minute appointment rescheduling and cancellations by the office
Business reply on Google
Hi Anna, I am sorry to hear about these cancellations and would like to look into this matter further. If you're willing, please email your full name and phone number to me so we can connect. Email address is [email protected]