El Provocon Restaurant
🍽️ Restaurants · Philadelphia
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer discovered a cockroach in their rice dish.
Business reply on Google
Jas, we have reviewed your post and are taking it very seriously. Food safety is a top priority for us…and any concern of this nature is investigated immediately. We value our customers and our reputation in the community, which is why we are conducting a thorough inspection. We invite you to contact us directly at (267) 344-9193 so we can discuss your experience further. Thank you for bringing this to our attention
Restaurant falsely advertised an all-you-can-eat buffet.
Business reply on Google
Hello Sir. We believe there may be some confusion here. El Provocon has never been an “all-you-can-eat” restaurant and we do not advertise ourselves as one anywhere. When you visited, our staff explained in person how our service works. We offer customizable platters where guests choose their items on an assembly-line service setup. The $11 platter you ordered/received includes a quarter chicken with rice and beans or yellow rice, along with a salad, which is exactly what was served. We always encourage guests to ask questions at the counter so we can clarify the menu before ordering, and our team did their best to explain this during your visit.
Staff was ill and rude, food was cold, and facility temperature low.
Customer charged for unavailable food after restaurant refused to cancel order
Business reply on Google
We’re very sorry about the experience. When orders are placed through Uber Eats, refunds and cancellations are unfortunately handled through Uber’s system rather than directly by the restaurant. In cases where an item is out of stock, the best solution is usually for Uber to process the cancellation to avoid charges. We never want anyone paying for food they didn’t receive. Please reach out to us directly so we can look into this and help resolve it. Thank you!
The food served was not hot at noon.
Business reply on Google
We’re sorry to hear about this experience. Our goal is always to serve fresh, hot food... especially during lunch hours. We’ve recently made improvements with our kitchen and the entire service team, and we’d love the opportunity to welcome you back and make it right.
Staff language barrier and high prices for food quality
Inconsistent pricing and poor quality of food served
Business reply on Google
Hi, we’re sorry to hear that your visit didn’t meet expectations. At El Provocón, our food is served directly in front of our guests, and our goal is always to provide fresh meals and fair pricing for every customer. If something ever seems incorrect with an order, we always encourage guests to let our team know right away so we can fix it immediately. We take feedback seriously and will continue working to improve both our service and consistency. We hope you’ll consider giving us another opportunity to serve you better.
Incorrect food orders and poor quality for the price paid.
Business reply on Google
Hi Kelly, we’re sorry to hear that your first visit didn’t meet expectations. Our goal is always to serve flavorful food and ensure every order is prepared correctly. It sounds like there may have been a mix-up with your order, which is not the experience we want for our guests. We truly appreciate you giving us a try and sharing your feedback. We’re continuously working on improving our service and consistency, and we’d welcome the opportunity to serve you again and provide the experience our customers normally enjoy.
The portion sizes of the meat are smaller than expected.
Business reply on Google
Hi Angel, Thank you for your feedback and for mentioning that you enjoyed the taste of the food — we appreciate it. We’re sorry to hear that the portions didn’t meet your expectations this time. Our goal is always to provide a balanced and satisfying meal for our customers. Comments like yours help us review and improve our consistency. We truly appreciate you giving us a try and hope to serve you again soon.
Small portion size for the price paid
food quality is poor and order items were missing or incorrect
The food served was overcooked and of poor quality.
Poor food quality and damaged soda can received with delivery.
The restaurant charged an unexpectedly high price for the meal.
customer found a dead insect in their food order
Business reply on Google
Hi Kayla, We understand that you are doing this because we didn't give you your money back on DoorDash and that is indeed a perfectly placed roach. Our food goes through quality check before going into a bag to then be sent with door-dash. We've NEVER had this problem prior to you. We're flattered that you are a fan of our food but are disappointed in how you're lying on a business you will most likely order from again.
customer found a cockroach in their food and received poor service
Business reply on Google
Hi Nahjae, We understand that you are doing this because we didn't give you your money back on DoorDash and that is indeed a perfectly placed roach. Our food goes through quality check before going into a bag to then be sent with door-dash. We've NEVER had this problem prior to you. We're flattered that you are a fan of our food but are disappointed in how you're lying on a business you will most likely order from again.
The cashier exhibits rude behavior and poor customer service.
The chicken and beef pastelillo were dry and poor quality.
Incorrect order received with poor food quality
The restaurant served cold, dry food and provided poor customer service.