El Pulpo Restaurant

Poor food quality, unprofessional service, and loud, unpleasant live music.

The restaurant includes an automatic gratuity charge on the bill.

Server provided incorrect orders and experienced significant delays in service.

Staff were rude and unprofessional regarding a drink order error.

Waitress added unpurchased drinks to bill and provided a dirty cup.

food was cold and incorrect items were added to the bill

restaurant overcharged for food and added unauthorized tips

Overpriced drinks and unauthorized automatic gratuity added to the bill.

The food quality was poor and the order was incorrect.

The restaurant charged excessive drink prices and failed to provide itemized receipts.

cockroach in restroom and poor service compared to other patrons

Automatic gratuity added to bill without customer notification or transparency

The food delivery took two and a half hours.

Poor service, cold food, and unexpected mandatory service fees.

Customer found a roach in food and received dirty cups.

The restaurant served overcooked food and staff refused to take responsibility.

Poor food quality and long wait times for service

Poor food quality and lack of attentive service.

servers added unauthorized tips to the bill

The seafood soup was served excessively salty and overpriced.