El Rio Grande Latin Market
🛒 Retail & Products · Dallas
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Manager falsely accused customer of altering a store advertisement
Store refused to exchange a rotten coconut purchased by the customer.
Poor management of food waste and unfair treatment of bakery staff.
Customer alleges price gouging and discriminatory behavior by store staff.
Staff and management provided rude customer service during checkout.
Staff member left for break without fulfilling a customer request.
Staff refused service ten minutes before the store closing time.
Business reply on Google
Hello Thai! We are very sorry to hear about your experience and appreciate you letting us know. We would like to follow up immediately to improve our service. 🙌 Please share more details with us by sending an email to [email protected] so that our team can address your case personally. Thank you for your trust. We work every day to offer you the best quality.
Management failed to resolve an issue with a cake order.
Staff member provided rude service and handled meat products aggressively.
Business reply on Google
We're genuinely sorry to hear about your recent experience at our store. 😔 Providing friendly and helpful service is incredibly important to us, and it's disappointing to learn that we fell short of your expectations. Please know that we take your feedback seriously, and we'll address this matter with our team to ensure that every customer feels welcomed and valued. Your satisfaction is our priority, and we hope for the opportunity to make things right during your next visit. Thank you for bringing this to our attention.
Insufficient cashiers available while staff members are idle.
Business reply on Google
We appreciate your feedback and apologize for any inconvenience you experienced during your visit. We'll address this with our team to ensure better service in the future. If you have further details to share or specific suggestions, please email us at [email protected]. We value your input and hope to have the opportunity to improve your next shopping experience. Thank you for bringing this to our attention.
The store sold strawberries covered in mold.
Business reply on Google
Hello Juliana, thank you for sharing this information. We regret this negative experience at one of our stores. If you would like to follow up with this situation, please write us at [email protected] and provide us with more details. We wish you a nice day.
The tamales are dry and no longer made on site.
Business reply on Google
Hello Delbert, thank you for sharing this information. We regret this negative experience at one of our stores. If you would like to follow up with this situation, please write us at [email protected] and provide us with more details. We wish you a nice day.
Misleading advertising and restrictive purchasing requirements for products.
Business reply on Google
Hello Eduardo, thank you for informing us, we regret that this type of incident happened in one of our stores. Please, send your feedback to our operations team at [email protected] so they can follow you up with the store supervisor and prevent this from happening again.
The customer received the wrong food item in their order.
Business reply on Google
Hi Hugo. Thank you for sharing this information. We regret this negative experience at one of our stores. If you would like to follow up with this situation, please write us at [email protected] and provide us with more details. We wish you a nice day.
Customer was skipped in line by staff in favor of another.
Business reply on Google
We appreciate you sharing this with us, Marlen. Our associates are expected to provide courteous and professional services to all guests who enter our stores. If you would like to follow up with this situation, please write to us at [email protected] and provide us with more details. We wish you a nice day.
Staff ignored customers waiting outside during store operating hours.
Business reply on Google
Thank you for sharing this information. We regret this negative experience at one of our stores. If you would like to follow up with this situation, please write us at [email protected] and provide us with more details. We wish you a nice week.
Cashiers and store staff were rude to the customer.
Business reply on Google
We appreciate you sharing this with us, Jorge. Our associates are expected to provide courteous and professional services to all guests, as well as being efficient and responsive to their needs. Thank you for bringing this to our attention! If you would like to follow up on this situation, please write to us at [email protected] and provide more details. We wish you a good day.
Staff ignored customers to gossip instead of fulfilling orders.
Business reply on Google
Hi Roberto. We appreciate you sharing this with us! Our associates are expected to provide courteous and professional services to all clients, besides being efficient and attentive to their needs. Thank you for bringing this to our attention! If you would like to follow up with this situation, please write to us at [email protected] and provide us with more details.
Cashier provided poor service and displayed unprofessional behavior during checkout.
Staff member was rude to customer regarding a returned item.