El Zaguan Bistro
🍽️ Restaurants · Phoenix
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
The egg burrito was served burnt.
Business reply on Google
Thank you for giving us a try and for sharing your thoughts. We understand that taste can be very personal, and not every dish will resonate the same way with everyone. That said, we take great pride in preparing everything fresh to order and maintaining consistency in our kitchen. We’re glad you enjoyed the tortilla and appreciate your feedback—it always helps us continue refining what we do. We hope to have the opportunity to welcome you again. With love, El Zaguán Bistro team 💛
Poor service, lack of pricing, and bland food quality.
Business reply on Google
Thank you for taking the time to share your feedback. We take all reviews seriously, and for the sake of clarity, we feel it is important to address several inaccuracies in your account. First, all food and beverage prices are clearly displayed on our menu and on signage in the bar area. We encourage all guests to review pricing prior to ordering. The total you mentioned reflects the items selected and their listed prices. Regarding your refund request: the pozole was already partially consumed. As a standard policy in the restaurant industry, refunds are not issued once a dish has been eaten. At the time of your request, our manager was momentarily off-site handling a business matter and arrived shortly after you chose to leave. The employee you referred to as “the male who brings the food out” is not a man — he is a 17-year-old part-time team member who acted professionally and appropriately within his role. He is not authorized to issue refunds and communicated that the manager would be available shortly. We are disappointed to hear that his calm explanation was perceived as rudeness, especially as he felt intimidated by the manner in which the refund was demanded. Our pozole is
The food served was cold and lacked authentic flavor.
Business reply on Google
We’re sorry your meal wasn’t warm enough — that’s not how we want anyone to experience El Zaguán. Thank you for mentioning our service and atmosphere. We’ll make sure this is corrected, and hope to welcome you back for a truly authentic experience. With love, El Zaguán Bistro team
staff argued about order accuracy and displayed a rude attitude
Business reply on Google
We would like to address your comment directly. Your order was placed online, and our team prepared it exactly as you requested through the system. After receiving your order in the way you selected, you later called regarding the fries. We keep a copy of every online order, including yours, which clearly reflects the choices you made. If you have any doubts, you are welcome to come by the restaurant and review your order record with us. Our staff is expected to treat every guest with respect, and we stand by both the professionalism of our team and the quality of our food. Accusations of intentional mistakes or “nasty attitudes” do not reflect what actually happened. We regret that you chose to misrepresent the situation publicly. At El Zaguán Bistro, we remain committed to serving our community with honesty, care, and authentic Mexican hospitality. With love, El Zaguán Bistro team
The burrito contained incorrect ingredients and overcooked meat.
Business reply on Google
Thank you for taking the time to share your experience. We're truly sorry to hear that your burrito didn’t meet your expectations—this is far from the quality and flavor we strive to deliver at El Zaguán. Your feedback is important to us, and we’d love the chance to make it right. We take pride in every dish that leaves our kitchen, and if something fell short, we want to learn from it and improve. Please feel free to reach out to us directly—we’d be happy to speak with you and offer a better experience on your next visit. With love, El Zaguán Bistro team
The breakfast burrito had overly salty potatoes and poor quality steak.
Business reply on Google
Hola Mario! Thank you for giving us a try and for taking the time to share your feedback. We're truly sorry to hear that your experience didn't meet your expectations, especially since we take great pride in the quality and flavor of our breakfast burritos, which many of our guests enjoy regularly. That said, we understand that taste can be a very personal thing, and we always welcome constructive feedback. We'll definitely take a closer look at the seasoning and preparation of our burritos to make sure everything is as consistent and balanced as it should be. We hope you might give us another shot sometime, there's a lot on the menu we'd love for you to try, and we'd be happy to help you find something that hits the mark for your palate. Warm regards, Yashira Rodriguez Owner at El Zaguán Bistro.
The quesadilla was burned and served without the expected side.
Business reply on Google
Thank you so much for your feedback! We're thrilled to hear you enjoyed the tacos-it's always great to know when a dish hits the mark. We're truly sorry the barria quesadilla didn't meet our usual standards. That's not the experience we aim to deliver, and we appreciate you bringing it to our attention. Just to clarify, the consome is not included with the quesadilla, but we understand how important every detail is to your meal. We'd love the opportunity to make it up to you- please come by again and allow us to redo the quesadilla at no cost. We hope to welcome you back soon and give you the perfect experience you deserve.
The tacos were small, cold, and lacked freshness.
Business reply on Google
Gracias for taking the time to share your experience. We're truly sorry to hear your left disappointed- definitely not the feeling we want anyone to walk away with. At our restaurant, we serve traditional Mexican street tacos, which are meant to be small in size but full of authentic flavor, just like you'd find on the streets of México. That said, they should never arrive cold or lacking of freshness, and we sincerely apologize if that was the case during your visit. We put our heart into everything we serve, so it hurts to know we missed the mark. We's love the chance to make it up to you- please come by again and let us show you the real taste and warmth we stand for. Nuestra casa es tu casa, and we'd be honored to welcome you back.
The birria burrito was bland and the cheese was not melted.
Business reply on Google
Thank you for taking the time to share your feedback—we truly appreciate it. We’re genuinely sorry to hear that your experience at El Zaguan Bistro didn’t meet expectations. Our birria is a dish we usually take great pride in, so it’s disappointing to know it fell short for you in both flavor and presentation. Your point about the cheese and seasoning is especially helpful; we always aim for balance and depth in every bite, and it's clear we missed that mark during your visit. While we’re glad the service and ambiance were solid, we understand that with so many great options in the Valley, every detail counts. We’re taking your feedback seriously and will be reviewing this with our kitchen team to make sure we’re consistently honoring the quality and tradition we stand for. We hope you might consider giving us another try in the future. Your experience matters, and we’d love a chance to make it right. Warm regards, —The El Zaguan Bistro Team 🇲🇽
The breakfast burrito meat was small and the potatoes were undercooked.
Business reply on Google
Thank you for giving us a try and for sharing such thoughtful feedback. We’re glad you enjoyed the service, atmosphere, and our salsas 🌶️. We’re also taking note of your comments on the burritos — details like the meat portions and potatoes really matter, and your input helps us improve. We hope you’ll give us another chance to show you the full flavor and care that we strive for at El Zaguán. With love, El Zaguán Bistro team
Ice left on the sidewalk creates a slipping hazard for pedestrians.
Business reply on Google
Hello Chanty, We always appreciate neighbors advocating for the community, as we are locals too. We believe you may be referring to the power washing that took place on the public sidewalk outside of our business this morning. We hope you reconsider your stance and dine with us sometime, as the sidewalk disturbance you described cannot be attributed to us. Best Regards, Jesus & Yashira Owners, El Zaguan Bistro
The breakfast burrito contained excessive cheese and insufficient meat.
Business reply on Google
Thank you so much for giving us a try and for sharing your feedback! We’re glad to hear you enjoyed the vibe and the customer service, that means a lot to us! Thank you so much for giving us a try and for sharing your feedback! We’re glad to hear you enjoyed the vibe and the customer service—that means a lot to us! We’re sorry the breakfast burrito wasn’t quite what you expected. Next you order your breakfast burrito let Jesus or Yashira know and we will make sure it is just right for you! We’re excited to see you again soon! The tacos are definitely a favorite, and we hope they’ll hit the spot for you. Thanks for your support
Staff refused access to restroom and handwashing facilities.
Business reply on Google
We’re sorry for the misunderstanding. Restrooms are not public and are available only to our dining guests. We respect everyone’s needs, but also have to be consistent with this policy. We welcome you to return and experience our food and service. With love, El Zaguán Bistro team
The restaurant serves bland, small portions and overcharges customers.
Business reply on Google
We’re sorry to hear your visit didn’t meet your expectations. For clarity, every order at El Zaguán includes three different salsas, and for take-out we always provide the quantities our guests request. 🌶️ It’s important to us that everyone can enjoy their meal just the way they like it. We appreciate your feedback and hope you’ll give us another opportunity to share the authentic flavors and warm service that define us. With love, El Zaguán Bistro team
Staff refused restroom access to a potential customer.
Business reply on Google
We’re sorry to hear about your experience. For clarity, our restrooms are reserved for guests who are actively dining with us. This policy is in place for health and safety reasons, and we do have to apply it consistently. We always aim to provide warm service and authentic flavors, and we’d be happy to welcome you as our guest anytime to enjoy the full El Zaguán experience. With love, El Zaguán Bistro team
Order was not provided and refund was denied by staff
Business reply on Google
We’re truly sorry to read about your experience. 🌟 At El Zaguán, we take customer service very seriously and it’s concerning to hear that there may have been confusion with your order. Our policy is to ensure every guest receives exactly what they purchased, and when mistakes happen, we aim to resolve them immediately — whether that’s correcting the order or issuing a refund. We regret that this was not your impression and will review this situation with our team to avoid it in the future. Your feedback helps us improve, and we hope you might consider giving us another chance to show you the attentive service and authentic food we are known for. With love, El Zaguán Bistro team
Food is under-seasoned with small portions and lack of freshness.
Business reply on Google
Thank you for acknowledging that we are a small, family-owned business and for trying several items from our menu. 🌟 We truly appreciate the support. We also want to share that food experiences are deeply personal — everyone has their own preferences — but that is different from the quality and authenticity we put into our dishes. Our recipes are rooted in traditional Mexican cooking, using fresh ingredients and flavors that many of our guests connect with as truly authentic. We respect that not every flavor will be to everyone’s liking, and we’re glad you enjoyed some of our options like the chicken tacos and fresh juices. At the same time, we stand by the care, authenticity, and effort we put into everything we serve. With love, El Zaguán Bistro team