Elaine Nail Spa
💅 Beauty & Spa · Astoria
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The manicure was poorly executed with uneven and messy nail polish.
The nail salon provided poor quality service to the customer.
poor application of acrylic nails resulting in uneven and bumpy surfaces
The business accepts appointments for staff members who are no longer employed.
Business reply on Google
First of all I never had you enter my store. I’m busy every day. I don’t have time to argue with someone who said she made an appointment with Tania who left one week prior. I can’t schedule appointments with employees that have already left. No business would do that. This client failed to mention that she was 40 minutes late. She made an appointment and never mentioned any requests for a particular employee. On a busy day I cannot keep appointments for someone that is late. I will do my best to accommodate but sometimes it is not possible. It is not fair to all my customers that are on time for their appointments. If you really think you were right you would have used your own account. This incident happened two months ago.
poor quality manicure and pedicure with rushed and unprofessional service
The nail salon is unclean and provides poor quality services.
gel manicure chipped after two days and service was rushed
Staff were aggressive and caused damage to the customer's nails.
The UV gel manicure was of poor quality.
Nail service was rushed and resulted in poor polish application.
Gel manicure chipped after two days and inconsistent service quality.
Technician caused physical pain and performed poor quality nail work.
rushed service caused injury and staff were unprofessional during communication