Elegante Restaurant & Pizzeria

Business reply on Google

Good evening, Thank you so much for your review! We are doing our best... 🙏 we appreciate you taking the time to share, since you are a great customer and delivery is part of our service, I will appreciate it if you could please call me the owner of Elegante I would like to understad whats happened, so we can fix this behavior right away, looking forward to hear form you, wishing you all the best 🙏

Business reply on Google

Hello Alex, I have to admit that I am quite shocked by your review. First of all, you will be surprised that Rockaway is home to quality people who understand quality food. Our guests from all over New York, the US and the world also understand quality Italian food. Elegante is not a tourist restaurant, it is a local restaurant with an excellent reputation for decades that serves locals as well as tourists. Since Elegante's Stromboli does not have fried chicken, I suggest you double-check that you have indeed visited Elegante at Rockaway. In any case, I wish you a good and pleasant life. And I'm sorry, because in my opinion this is a fake review, I am forced to report you to Google. I did read your second response, since most of your review for others restaurant is one star, thanks but I don't need any recommendation from you!!!! But I still wishing you all the best at your life...

Business reply on Google

Good after noon Paula, Sorry to read your Response, you know we make pizza with our hands not with a mechanical device, some times and very rarely the pizza dough comes thin, if you do not like it we will allway be happy to replace it for you. Thank you so much for your review! We are doing our best... 🙏 we appreciate you taking the time to share and looking forward to Serving you again, wishing you all the best 🙏

Business reply on Google

Good morning Charlie, Thank you for your review, We make a great effort to ensure that our authentic Italian food experience is perfect even in delivery. We invest in packaging the food in high-quality upscale packaging and we deliver with in-house drivers in a thermo bag. Sorry for the unpleasant experience. I spoke to the new employee who packed the food you ordered, to ensure that such a case does not happen again. Thank you for your feedback and I hope you will give us another opportunity to prove to you that Elegante has not changed due to a change of ownership. I wish you nothing but the best. 🙏

Business reply on Google

Good morning Karen, We make a great effort to ensure that our authentic Italian food experience is perfect even in delivery. We invest in packaging the food in high-quality upscale packaging and we deliver with in-house drivers in a thermo bag. We make a great effort to ensure that our authentic Italian food experience is perfect even in delivery. We are aware that there are customers who have become accustomed to a different taste of sauce over the years, and therefore have difficulty adopting the authentic taste of a traditional Italian sauce as we have been making for over 40 years. Sorry for your experience, thank you for your feedback and wish you nothing but the best. 🙏

Business reply on Google

Good morning, Devika. Sorry to hear your response, I wanted to speak with you over the phone about the incident you described. I have a feeling that you are talking about other Elegante and NOT Elegante at Rockaway Beach. 1. We did not receive an order with the amount of money that you mantion. 2. The owner, have been at the restaurant for the whole day. 3. The persons that answered the phone yesterday do not remember your phone call. 4. The delivery persons does not remember your phone call. 5. We are delivering with a thrmo bag to avoid cold delivery and food spilling. So that the reasons we don't think you have been reviewing Elegante Resterant at Rockaway Beach, I wish you all the best you are always welcome to call us.

Business reply on Google

Hey Jaylen Smith, Sorry to read your comments, the facts are different from what you stated, 1. The current owner did not change the price of the dishes and pizza from the previous owner. 2. The staff in the kitchen has not changed. The ingredients of the dishes were not changed, so all the flavors of the dishes remained the same as the previous owners. 3. In our industry employees come and go from time to time for various reasons, the current team receives many compliments from customers and this can be read in the many responses we receive on all social platforms. Sorry that the change in atmosphere is difficult for you... We love our customers and do our best to provide quality, tasty food at a reasonable price... I wish you good health and a happy new year.

Business reply on Google

Good afternoon kaychelle smith, sorry to read your comment, We had a meeting this morning with the kitchen staff to discuss the incident you mentioned, which has never happened in our restaurant. First of all, we have an exterminator who visits us regularly in the restaurant, we are not aware of any problem with cockroaches or insects in the restaurant, so we were very surprised by your review. Second, from looking at the video you uploaded, it seems that this is an insect that apparently came with the lettuce we receive from an outside supplier. It doesn't look like a cockroach to us ....... We threw away all the lettuce from this vendor, and will not continue to purchase from him again. Third, I have spoken to the staff about the incident you described, to ensure that such an incident does not happen again. And finally, we do as much as we can to prepare fresh authentic Italian food from the best and freshest produce, we will appreciate it if you don't judge us because of one incident that never happened before. Happy New Year from all of us.

Business reply on Google

Hello NIA.... I would like to put things in their accuracy, you made the order on one of the online sites, I politely explained to you 2 key things. 1. The food we make is always made to order, from baked pizza dough and toppings to the best of my understanding and knowledge it is not possible to get an upset stomach. 2. Despite this, since you made the order online, I explained to you that you would receive a refund on the next order, and you refused. Throughout the conversation I spoke in a polite and respectful manner, this despite the fact that the responsibility regarding your upset stomach is not clear that it comes from the food... Upset stomach can be obtained from contaminated water and bacteria in your environment..... Despite this, If you are interested, in the future you have the right to receive a refund if and when you decide, we wish you all the best.... from the entire Elegante team.

Business reply on Google

Hey, Alexander, Sorry to hear about your experience, it's rarely happen, I talk with my team to make sure it's will not happen again, and you are welcome to come over again.... this time will be my treat....