Element by Marriott North Austin Tech Ridge
🏨 Hotels & Travel · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Hotel refused refund after denying payment via Apple Pay
Hotel refused refund despite inaccurate pool availability information on booking site.
Business reply on Google
Dear Michelle Kosho, I'm very sorry for your frustrating experience. Your reservation was booked and paid for on a third-party discount website. These sorts of reservations allow for a larger discount but with far less flexibility. Any refund for your stay would have to be obtained through your booking source. I'm at your service should you like to discuss this further. For the most flexibility, please consider booking directly through Marriott in the future. Sincerely, Eddie Adair General Manager
The hotel rooms have mold and malfunctioning HVAC systems.
Business reply on Google
Dear Robin Feffer, Our goals are to offer a bright, fresh, and comfortable hotel, so I sincerely regret we let you down in these areas. We are grateful for your patronage and your time in sharing this feedback. We do review it as a team to foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that comfort is our top priority. Sincerely, Eddie Adair General Manager
Hotel breakfast offerings did not match advertised menu options.
Business reply on Google
Dear Chantilla McKinnon, I apologize for our shortcomings during your stay and appreciate you taking the time to share your experience. One of the main ways we improve is by receiving feedback from our valued guests. I thank you for your business and assure you that these comments will be addressed on our end. Please consider a return trip should your travels bring you back to Austin. Sincerely, Eddie Adair General Manager