Element Moving and Storage Dallas Movers

Business reply on Google

We take reviews very seriously because our reputation is built on real customer experiences. After looking into this, we were unable to locate your name, phone number, email, or address in our system, and we have no record of ever completing a move for you. We also noticed that another review was posted from this profile for a company in Colorado just a couple of hours ago, which raises concerns about the legitimacy of this feedback. If this review was left in error, we kindly ask that you remove it. If you believe you actually did business with Element Moving & Storage, please contact our office directly so we can investigate immediately. We are always open to feedback and committed to making things right for real customers. 972-805-0988

Business reply on Google

Mr. Matter, we truly regret that your experience didn’t go as planned. Unfortunately, the vendor we partnered with for your assessorial services was unable to complete the work as expected. This was completely unexpected and understandably frustrating, and we sincerely apologize for the inconvenience it caused. We made sure to refund all charges for any services that were not completed, and our team is currently reviewing all call and text correspondence from your move to identify where communication could have been clearer. We’re already making internal adjustments to ensure this kind of situation doesn’t happen again. Your feedback is extremely valuable to us, and we genuinely appreciate the opportunity to improve. If there’s anything still unresolved, please don’t hesitate to contact me directly so I can personally assist you. I sent you an email internally as well. Thank you.

Business reply on Google

Thank you for taking the time to share your feedback Andrew— we take all client experiences seriously and regret that your first impression with us was not positive. After reviewing the situation, it appears there was a misunderstanding. Lisa had a previously scheduled vendor presentation and luncheon with a real estate office, which was part of a professional networking commitment rather than a personal lunch. She should have communicated that more clearly when rescheduling your appointment, and for that we sincerely apologize. At Element Moving & Storage, professionalism and reliability are core to how we operate. We understand how important timeliness and follow-through are — especially in the moving industry — and your feedback helps us ensure we’re upholding those standards at every step. We would appreciate the opportunity to restore your confidence and demonstrate the level of service and accountability that our clients regularly experience.

Business reply on Google

We were a little surprised to see this review nearly three years after your move—especially since we were in contact at the time regarding a claim. We wish we had known sooner about your disappointment. That said, we take feedback seriously and want to assure you that we’ve made significant improvements since then in both our storage process and communication. —The Element Moving Team

Business reply on Google

Hi Emily, We’re sorry to hear you were disappointed with your move. After reviewing your photos and speaking with the crew, it was clear that many of the items were packed with minimal protection and very little packing paper. Unfortunately, fragile items that aren’t properly cushioned are at high risk of damage—even during a local move. Despite this, we extended a customer service settlement to assist with any cleaning or repairs because we genuinely care about making things right. Element Moving is one of the highest-rated moving companies in Texas, with over 1,000 five-star reviews across Google and Yelp. We complete hundreds of moves each month and consistently receive outstanding feedback for our professionalism, care, and reliability. We’re sorry your experience didn’t reflect the level of service we’re known for, and we hope to bring this matter to a fair resolution. Once we receive the signed settlement, we’ll process your payment immediately. — Element Moving & Storage

Business reply on Google

We will let Neftali know what a phenomenal job he did! Thank you.

Business reply on Google

Hi Jim, We truly appreciate you taking the time to share your experience, and we’re very sorry to hear that our service did not meet your expectations. A move of this size and complexity should have been handled with the highest level of care and organization, and it’s clear that there were areas where we fell short. We sincerely apologize for any damages, miscommunication, and the incomplete unpacking. It is absolutely not our standard to leave a move unfinished or for our customers to feel like they have to complete the work themselves. While we did send an additional crew to help resolve the situation, we understand that the experience was already frustrating by that point. Regarding the timeline, our crews are scheduled for full workdays based on the scope of the move, and we regret that they did not stay the full estimated hours each day. This is something we take seriously, and we will be reviewing your feedback with our team to ensure better consistency moving forward. If you haven’t already, we’d love the opportunity to discuss this further and see what can be done to make this right. Please reach out to our management team at your convenience, and we’ll be happy to go over

Business reply on Google

Mr. Brock, I first want to apologize for your negative experience with Element. We would never want you to feel that we were in a hurry to close your claim or do not care. I remember you and I spending quite a bit of time going over the details of the issues you had on several occasions just to make sure we did not miss anything. At the time we offered you $393.00 I was under the impression you had our basic move coverage which reimburses at $.60 a pound. I even added items to the claim that you said you were not as worried about in order get you more reimbursement and cover all the bases. Once I realized that you had third party insurance is when I raised your refund to $1000.00. We also worked with your third party move broker to pay you another $1000.00 in addition to that. This was our best attempt to make you whole in this claim and take responsibility for errors incurred during this process. We understand that this has been a very frustrating experience and we want to do whatever we can to help you understand we care and want to make it right.

Business reply on Google

Ms. Richards, we are terribly sorry to hear about your negative experience with Element Moving. We always want to do everything in our power to assist our clients in every way possible. To our understanding we have handled this claim according to the guidelines set forth in our moving contract with you. We suggested you purchase a third policy insurance carrier of your choice to protect your items above the standard TXDOT requirements that accompany all our moves. Once you purchased this policy any claims you filed are then between you and this third-party provider. We acknowledge that this provider turned out to not handle your claim to your satisfaction, however we are not able to control other companies’ procedures. Throughout this process we have repeatedly tried to link arms with you by reaching out to this carrier so that the claim could be moved forward in a timely manner. We are aware that you were offered a large settlement from this carrier that you felt was inadequate and rejected it. This usually escalates the claim to another litigating department which can potentially draw out the claim. Again, we are saddened to hear about your frustrations and want to resolve these

Business reply on Google

We deeply apologize for the experience you had with our moving service. We understand that moving can already be a stressful process, and we are truly sorry for adding to your burden. It's disheartening to hear that our coordinator, was unresponsive and difficult to reach. We take full responsibility for the lack of communication that you experienced during the entire process. Your feedback is vital to us, and we appreciate you bringing these issues to our attention. We will use this feedback to identify areas of improvement within our management and customer service processes to ensure a more positive experience for all our customers in the future. Once again, we apologize for the negative experience and thank you for your feedback.

Business reply on Google

Hello Amy, please call our office at 972-805-0988. We will assist you right away. Please allow us the chance to rectify this situation.

Business reply on Google

First, we would like to apologize for any inconvenience the customer has endured during the move. It is never our intention that customers will have a less than satisfying experience. We did call and offered to pick-up the day after the customer requested and offered a 10% discount but they had no flexibility. We called on the 22nd to confirm the pick-up but the pods did not arrive as of yet so the customer agreed to change pick-up to the 23rd which we still gave the 10% discount we had offered before. The customer then called and advised the pods had arrived but we did not have the staff to complete the pick-up on the 22nd. Which customer then canceled the move completely. We regret the customer felt the need to post this review and trust they are now able to better understand our position in this matter.

Business reply on Google

We apologize to our valued customer for any inconveniences that they may have encountered. It is never our intention for our customers to be less than satisfied with our services. Dates: There was a definite misunderstanding about the dates. We had the customers in our system and on the schedule as packing on Saturday and the move would take place on Sunday. We were seeing if the customers had any flexibility with their scheduling to move it to Sunday packing and Monday moving. However, when the customers stated that Saturday and Sunday were fine (which was what our books had them down for) we just kept them on that schedule and still gave them the 15% discount that was offered to them if they changed to Sunday/Monday. Damages/Property Damage: We wanted our cargo insurance to review the claim for the property damage and CSI to review the claim for the dresser. The customer was indeed provided a settlement offer for the damage to the dresser based on the valuation coverage protection that they selected and signed for the day of the move of $0.60 per pound per article. The cargo insurance claim results are pending at this moment. We regret that the customer’s move did not happen with

Business reply on Google

First, we would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services. Missing Items: We have initiated a trace to try to locate the customer’s missing items. In order to meet our customers’ scheduling needs our movers often are required to work long and crazy hours. Many times the movers are unloading or loading until way after dark. It is completely possible that the items were misdelivered inadvertently because of such situations. We would never intentionally cause our customers grief and are sincerely trying our best to locate these items. We just ask the customer to please be patient with us during this long and tedious process. Claim: We have asked our customer to please initiate a claim for both their missing items and their damaged items. When / if any missing items are located we can remove them from the claim at that time. However, the claims process is not a quick process so we wanted our customer to get their place in line so not to prolong the process any longer than necessary. We genuinely regret that the customer felt the need to post this review. We trus

Business reply on Google

First, we would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services. Estimate: When creating an Estimate we are completely dependent upon the customer to supply us with an accurate inventory list the details of the services which they wish for us to provide. The customer provided us with an inventory list consisting of 283 pieces which was estimated to occupy approximately 2,344 cubic feet of volume in the tractor trailer. However, the customer requested and we even noted on the Estimate these terms: Element WILL NOT be providing a packing service for this move. Client has stated that all items needing packaged will be done prior to the arrival of the Element Move Crew. If packing services are needed from the Element Move Crew at the time of loading Client understands that additional charges WILL apply. Element was to supply the customer with: 70 rolls packing tape 4 Box Packs Queen Mattress/Box Spring 1 Medium Cardboard Crate for Picture 2 Large Cardboard Crates for a washer/dryer **These supplies were supposed to be used for the items which we had listed on the inve

Business reply on Google

First, we would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services. Confirmation of Move: It is our policy to confirm moves the day before to avoid sending our movers on a “dry run” only to find out the customer already moved or they forgot they had booked for that date/time. The customer’s scheduled move date and time was 02/04/18 with an arrival time between 8am to 10am. We attempted to contact the customer on 02/03/18 both via phone calls and via text messages. The customer never responded to us. Around 9am on 02/04/18 we finally made contact with the customer who informed us that now he would not be available for the agreed upon time. Unfortunately, due to our schedule being booked for a large move later that day, we could not delay his pickup until later in the afternoon. Someone else had reserved that time for their move. Even if we were to ask the other customers to accept their move earlier in the day since this customer did not advise us of his scheduling changes, it could not be guaranteed that we could make it back to take care of this customer later that