🚙 Rental Cars · Indianapolis
total experiences
replied on google
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Poor communication and rigid pricing policies during the rental process.
Business reply on Google
Nathan, When I walk into a steakhouse I don't tell the manager I am only willing to pay a certain amount for their dry-aged steak. Same when I walk into a luxury store, I don't bargain because the price is the price. I'm sure there are alternatives in Indianapolis for vehicles that fit the budget you were working with, and that's ok. We have been in business for 4 years now, and the positive reviews of actual paying customers who experience our service, far outweigh those of people never got their way, ever paid for a service or thought we were too expensive. We are not for everyone and, as a small/boutique business as you described us, we are completely ok with that. We service multiple long-term repeat customers who are thrilled with our service. Customers who understand and appreciate our value. We are aware we are not Avis or Hertz, and we have found a very good space in Indianapolis for that specific reason. For budget-conscious customers, we always advise or refer them to the standard car rental agencies as we are not always a fit for everyone. Again, we are ok with that. I must say, I find it quite distasteful that a prospect who never even paid for a service would have the
Unexpected additional fuel charges and vehicle check engine light issues.
Rental car prices are too high for the vehicle quality provided.
Business reply on Google
Dear Donna, we show no records on of communication with you or attempted reservations for a Corvette under your name. We highly recommend Hertz, Enterprise or Turo for budget-conscious potential customers. Best of luck and thank you for your feedback.
customer charged for pre-existing vehicle damage after rental
Business reply on Google
Good afternoon Mr. Spencer. It looks like this is a retaliatory review after we sent you account to collections for lack of payment. We sincerely appreciated our long standing business relationship with you until we found out the insurance information you provided had long expired. We found that distasteful and dishonest. Either way we wish you well. Jonathan Founder