Elife Nail Spa
💅 Beauty & Spa · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Eyebrows were waxed unevenly and staff was dismissive of concerns.
Technician was rough and caused bleeding during a manicure.
receptionist prioritized other customers over the reviewer for a nail repair
Nail polish chipped within one week of application.
Staff ignored design requests and mocked the customer during the appointment.
customer was skipped in the service queue by staff
Nail application was poor and did not reach the cuticle.
Gel and dip manicure and pedicure quality was poor and chipped quickly.
Business refused service despite availability and displayed poor staff communication.
Poor organization and long wait times for a simple service.
Long wait times despite having an appointment and poor service quality.
Customer experienced long wait times and unprofessional management behavior.
Business reply on Google
Sorry for the inconvenience. You did not have an appointment and we were quite busy today. Last appointment 4/4/2025 we complete your service for about over an hour. Our system shows us You checked in at 5:21 and leave at 6:34. And as for today you checked in at 5:44 and leave at 7:02 so the time is almost the same. As said before today was the manager off day and when she walked in and saw you looking at the colors so she came and soake your nail off so that other tech can complete you and to ensure that you don’t wait long.She wanted to help you remove the gel on your nails as it can take 5-10 minutes to soake for other tech to complete. And as for wearing the cap we do apologize as stated, today was her off day that’s why she did not do your nails but only help remove the gel on the nail for other tech to complete because it would take longer if you waited for the tech.We do ask that you make an appointment via online or phone so that you we can take you in a timely manner.
Long wait times and poor quality nail design services
Staff exhibited discriminatory behavior and unprofessional conduct toward customers.
Business reply on Google
I'm sorry you feel that way. He was hitting on the table and we had clients complaining about the noise. If any kids who are making loud noise we ask that calm down and that was expressed to him . Customers come here to relax and they made a complaint that he was being too loud. Its not right for us to not address it if customers are telling the techs that he was being loud. Thanks for understamding. And the candy are for customers it is not sanitary for other people to eat once it is played or touched. We prioritize cleanliness and respect for our customers.
Customer experienced a fifty minute wait past the scheduled appointment time.
Business reply on Google
Thank you for your feedback, Clay. We’re sorry about the delays and lack of communication during your visit. Please reach out to our customer service team so we can address this properly and work to improve your experience in the future.
The salon refused to repair a chipped pedicure without full payment.
Poor service, rude staff, and low quality nail application.
Business reply on Google
Im sorry that you experienced this here, Management has changed. We value your comfort
Nails chipped prematurely and staff was dismissive regarding the issue.
Business reply on Google
Im sorry that you experienced this here, Management has changed. We value your comfort
Rushed pedicure service resulted in physical discomfort and poor quality.
Incomplete pedicure service and poor quality results.
Business reply on Google
good morning, we train our staff to do every step in each service. Which include lotion, oil, and massage. to receive a longer amount of time with the massage will be additional to the price. In addition to this regular polish does cheap extremely ease with the wear time is around 3 days, but for the favor of the customers incase any incidents happen we have a policy of a 3- 4 day grace period for repairs. Thank you.