Embassy Suites by Hilton Columbus
🏨 Hotels & Travel · Columbus
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The hotel air conditioning system failed to cool the guest rooms.
Business reply on Google
Hi Christopher, we're glad you enjoyed the breakfast and had a positive experience with our team. However, we apologize for the issues and inconveniences that you experienced with your room. We value our guests and strive to provide you with comfortable accommodations. We would like the opportunity to look into this further. Could you please contact us at https://help.hilton.com/s/contactsupport or call our team at (614) 890-8600? Thank you.
room contained mold and light leakage prevented sleep
Security guard used unprofessional language and yelled at a guest.
Business reply on Google
We have spoken to the 3rd party Security company to address their employees and you were given a full refund. Thank you for choosing the Embassy Suites.
The hotel room was unclean and noisy guests disturbed sleep.
Business reply on Google
Hello Ray, we're sorry to hear about the issues you had with your room and the noise disturbance. We strive to deliver clean and comfortable accommodations for our guests, and we're disappointed to learn that we fell short. We will share your review with the management. Please reach out to us at https://help.hilton.com/s/contactsupport or call us at (614) 890-8600 so we can follow up with you. We hope to welcome you back for an improved stay in the future.
Rude staff, poor breakfast management, restrictive food policies, and billing issues.
Business reply on Google
Hi Perry, thank you for being a loyal guest of Embassy Suites and choosing us for your daughter's birthday celebration. We're sorry to hear about the disappointing experience you had during your stay. The issues you mentioned, including the interactions with our staff and the breakfast setup, are being looked into. We understand your concerns about the phone lines and billing questions; please contact https://help.hilton.com/s/contactsupport or call (614) 890-8600 for assistance. We appreciate your feedback and hope to provide a better experience in the future. Your input is invaluable to us.
Hotel rooms were dirty with broken amenities and unsanitary pool conditions.
Multiple facility issues including noise, poor staff, and health hazards.
Multiple vehicles broken into with significant property loss and poor management response.
customer charged for parking despite not using the service
Receptionist refused to refund a reservation booked for the wrong date.
hotel lacked running water and staff provided poor customer service
Business reply on Google
Thank you for sharing your feedback. We are sorry your stay did not meet expectations. To clarify, the hot-water interruption was a scheduled and posted repair required for safety. Notices were placed throughout the hotel prior to the work, and while the contractor began earlier than expected, communication was provided to guests on site. We take service concerns seriously, and the interaction you described does not reflect our standards; this is being addressed internally. Digital key issues can occur for several reasons, and our team is always expected to assist promptly. While we were unable to offer the compensation requested, our decisions must follow Hilton policies and the documented circumstances. We appreciate your comments and welcome the opportunity to speak further if you wish to contact us directly.
Housekeeping failed to return a personal item left in the room.
Multiple vehicle break-ins occurred in the hotel parking lot.
Business reply on Google
Dear Mr. DeLaCroix, Thank you for sharing your feedback. I’m glad to hear you enjoyed our spacious suites, friendly team, and breakfast offerings. I do want to sincerely apologize for the concern and frustration caused by the vehicle break-ins that occurred during your stay. Unfortunately, this situation has impacted several nearby properties in the area, and we completely understand how unsettling it can be. Please know that guest safety and security are extremely important to us. We have been in close contact with local law enforcement, increased patrols, and are actively reviewing additional preventive measures to help protect our guests and their property. We truly appreciate your understanding and your kind words about the hotel and team despite this experience. We hope you’ll consider staying with us again so we can provide you with a more worry-free visit. Warm regards, Grant Lanning Front Office Manager Embassy Suites by Hilton Columbus
The hotel lacks consistent hot water supply for guests.
Business reply on Google
Hello Amanda, we're sorry to hear about the hot water issues you experienced during your stay at Embassy Suites. We understand the importance of a comfortable stay. Please know that this issue is being looked into. We encourage you to contact https://help.hilton.com/s/contactsupport or call (614) 890-8600 for further discussion. We value your feedback and hope to welcome you back for a better experience.
hotel shower water was cold and deposit amount was undisclosed
Business reply on Google
Thank you for sharing your experience with us. I’m very sorry to hear about the water temperature issue during your stay—we’ll be looking into this right away to make sure it’s corrected for future guests. Regarding the deposit, I apologize this was not communicated clearly at check-in. Our hotel requires a $150 authorization that is released immediately at check-out. The time it takes to reflect back in your account depends on your bank’s processing time, which can sometimes take several business days. I understand how frustrating this can be when traveling, and we’ll be working with our team to ensure this policy is always explained up front. We truly value your feedback and hope to have the opportunity to provide you with a much smoother experience on a future visit. Warm regards, Grant Lanning Front Office Manager
Hotel staff and management refused to provide room service or assistance.
Business reply on Google
Hello Dean, we're sorry to hear about your experience at our hotel. It's concerning to learn about the challenges you faced with our team and management. Please know that the issue is being looked into. We encourage you to contact https://help.hilton.com/s/contactsupport or call (614) 890-8600 for further discussion. We appreciate your feedback and hope to improve your future experiences with us. Thank you for bringing this to our attention.
Unsanitary pool conditions and unhelpful, rude staff service.
Business reply on Google
Hello Ashley, we're truly sorry to hear about your disappointing experience during your stay. It's concerning to learn about the issues with the pool and the service you received. Please know that these matters are being looked into to ensure they are addressed. We appreciate your feedback and encourage you to contact https://help.hilton.com/s/contactsupport and (614) 890-8600 to discuss your experience further. Thank you for acknowledging Christine's efforts at the front desk. We hope to have the opportunity to provide you with a better experience in the future at Embassy Suites.
Guests experienced long wait times and alleged discriminatory service at the bar.
Business reply on Google
We do not discriminate against anyone.
The hotel rooms and furniture are outdated and in need of renovation.
unauthorized charges, unprofessional staff behavior, and poor facility cleanliness